Grand Hotel Baglioni

Grand Hotel Baglioni is the former residence of the Carrega Bertolini Princes, and is just 300 metres from Santa Maria Novella Train Station. Rooms at Baglioni Grand Hotel are decorated in an elegant Florentine style, with typical windows, parquet floors and high ceilings with wood beams. B-Roof Restaurant serves breakfast and typical Tuscan cuisine at lunch and dinner. The dining area and terrace offer views of Santa Maria del Fiore and Giotto's Bell Tower.

It's been a month and I'm speechless when I think about it. Ctrip's service is really good and handled it overnight in time. But let me tell you about the weird operation of this hotel. First of all, the price of the classic room is more expensive than the smart room, and the number of square meters is more than the smart room. I chose the smart room first. After checking in, I was told that there was no room and I needed to wait. OK, I waited, and then took me to check in. The moment I walked in, I was shocked, but I endured it. I thought this hotel should be like this. There was a layer of dust on the bedside table. I wondered if this hotel would be full? The walls were dirty and unbearable, the space was even smaller, and the floor height was also very low, which was extremely depressing. What's more terrible is that the air conditioner is floor-standing. When you shine a flashlight inside, you can see mold. The room is pitifully small, and there are traces of age everywhere. It doesn't look like it has been renovated at all. I endured it for a few hours and couldn't stand it anymore at night because my skin was allergic, so I contacted Ctrip customer service. The customer service attitude was so good. I said I wanted to pay extra money to upgrade the room. The hotel's answer was that it would cost 1,200 yuan a day to upgrade the room. I was shocked. I rebooked a deluxe room for only 1,500 yuan. Later, after coordination, we agreed to change to a lower-level smart room. The smart room was much cleaner and more sanitary, and it also had central air conditioning. I don’t know what it meant to arrange us in a room that was dusty and uninhabited at first! ! As shown in the picture below, everyone who saw it was shocked.

It was a good feeling at first, but I broke a small thing, and I thought the compensation of fifty euros would be enough. As a result, I was compensated 585 euros. There is no statement that is not proportional to the value of the thing.