Hotels near Firenze Santa Maria Novella Railway Station, Florence

Great ambiance.  Very comfortable bed.  Made our stay in Florence extra worthwhile.

Villa Tortorelli is a charming mix between a bed-and-breakfast and a hotel. My experience here was mostly positive, and while there were a few minor issues, I could tell that the staff genuinely does their best to run the villa as smoothly as possible. Check-in & First Impressions The first thing to note is that the villa is designed to work with automated check-in processes, which is great for most travelers. However, it could be better explained to future guests to avoid any confusion. Not everyone will have a working phone or data plan when they arrive in Italy, and it’s important for the villa to have a backup plan in case guests are unable to connect. One simple suggestion would be to provide Wi-Fi access at the entrance of the villa and share the network name and password with guests before their arrival. This would make it easier for everyone to access the automated system without any issues. Room & Comfort I stayed in the Deluxe Suite, located on the first floor of a three-story villa, right next to the breakfast room. At first, I was concerned about noise, but the thick, heavy door completely blocked any sounds from the breakfast area. I never heard a thing in the morning. The room has blackout curtains that provide great privacy and darkness, which I really appreciated. The bathroom was newly renovated with luxury finishes, including stone walls that give it a high-end feel. The room was clean, and the daily housekeeping service kept everything spotless, with fresh towels replaced daily. One of the standout features of Villa Tortorelli is Karen, the person in charge of breakfast service and housekeeping. She is incredibly attentive and hardworking. She ensures that guests are well taken care of, and the breakfast is always well-prepared and served hot. Honestly, if they lose Karen, the villa would lose two stars in reviews. She is one of their greatest assets. Breakfast Experience The breakfast service was excellent. The food is prepared fresh every morning, and Karen makes sure there is always a variety of hot and cold options available. The breakfast room is cozy and inviting, with plenty of choices to start your day off right. The Villa’s Atmosphere & Location The villa is peaceful and surrounded by greenery, making it a relaxing place to stay. It’s also within walking distance of all the major tourist attractions in Florence, which makes it very convenient for exploring the city. One Minor Issue The only negative point during my stay was that the room felt quite cold when I first arrived. However, I reached out to the WhatsApp help service, and the heating system was adjusted quickly. Within a short time, the room felt much warmer and more comfortable. Final Thoughts Overall, Villa Tortorelli is a great option for those looking for a peaceful, well-located stay in Florence. The automated check-in system could use some improvement to avoid any potential issues for guests without a data plan, but aside from that, the rooms are clean and comfortable, the breakfast is excellent, and the staff is very attentive. Would I stay here again? Yes, especially for Karen’s service and the peaceful villa atmosphere!

The reception is friendly, good location, room is clean.

Great service. Peaceful and quiet. Very close to train station. However, few trains and buses. Great locker room serce even though staff accidentally gave key to other guests and they took it.

Staff were very kind and helpful. The view is as good as it describe

It's in a great location, 7 minutes from the station and 10 minutes from the Ufutzii Museum, but it was hard to find because there was no hotel sign! I was standing 10 meters away, but I couldn't find it even after walking back and forth, so I asked a nearby hotel staff member, who pointed to a small door and said, ”It's right there.” I pressed the intercom, had it opened, went up to the third floor, and finally checked in. The room was cute, and when I told them I was leaving early in the morning, they were flexible and said, ”I can make breakfast at the breakfast shop and have it delivered the day before.” There was a shower, a refrigerator, and bottled water for the bed. If you leave the room and go up one level, there is a shared terrace with a view of the roofs of the ancient city. If the check-in goes smoothly, it's a great place to stay.

While it was upsetting that upon arrival they could not give us a room due to plumbing issues, I appreciate that they had a solution for us by giving us a room at a comparable hotel and covering all the paperwork and expenses. They also helped us get our luggage there. Overall, I think this is a classy establishment based on what I saw in the lobby, and I appreciate the customer service.

Great location, decent sized room and good breakfast. Recommend for short Florence trip

Really nice hotel!!! It is near bus stop and tram station. They offer breakfast too. The room was big and clean.

If going with a car, this is the best place to stay as it’s not too far from city of Florence and also offers a country view too!