Guest User
June 17, 2024
Impressive front desk
The man who claimed to be named Thu had a bad service attitude
The following are noteworthy:
1. A 200CHF deposit was collected before check-in (no one in Switzerland collected a deposit, except him, who booked the room online in full very early)
2. The room arranged was musty, with poor lighting from the small window, loud air conditioning noise, and a room facing the train station. As someone who has been traveling for many years, how could I accept such arrogant and rude service staff? I had to argue to change to another room. At first, they said the hotel was full, and then they said that 2 taels could be adjusted, but an additional fee of 80CHF or 150CHF would be charged, 🤑🤑🤑!!! ! ! The tough attitude could not be communicated directly, so I had to find Ctrip staff to mediate in a roundabout way. It wasted nearly 2 hours of our time. The cost of vacation time is too high!
My mood was seriously affected!
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