Guest Reviews of Bainianhui International Apartment (Yilongwan Store)
9.3/10
Very Good
631 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Very dirty and the attitude of the front desk is also very arrogant, ignore this complaint, as if you can't live with it. Then I said, why didn't I tell you when I checked in, but I told you the next day. I wiped it clean, do I have to go to another room and wipe it again? Not recommended at all, really bad
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry for the bad experience I have brought you. After seeing your comment, I immediately asked the staff on duty. You reported the health problem to the front desk on the second morning after you checked in, and the front desk immediately took a picture of it to the room manager. I sincerely apologize to you and explain to you that if you have any problems with your stay, you can call us immediately to help you solve the problem or change the room. Maybe the way of speaking is too straightforward, which caused you to misunderstand, and the hygiene problem was emphasized again with the room manager. I sincerely apologize to you again, I hope you will give us a chance to improve, and look forward to your next visit