Horrific 4 AM Harassment
At around 4:00am we were fast asleep, the front desk abruptly woke us up with 2 phone calls. The staff member used a highly accusatory tone, saying emergency call and asking if we were smoking. To be absolutely clear: nobody was smoking, and the smoke detector inside our room did not make a single sound or flash at all.
We were left completely shaken, unable to fall back asleep, and thoroughly exhausted the next day. The complete lack of professionalism, zero respect for guest privacy, and terrible crisis management completely ruined our trip.
The next day we asked the front desk and they said they just follow the protocol, like they did nothing wrong. Instead of checking if their own backend system was glitching, or sending security to do a proper check, they chose to repeatedly harass sleeping guests in the middle of the night based on pure speculation.
If it were a genuine fire alarm, the hotel's decision to merely make phone calls without dispatching any staff to the room constitutes a severe safety negligence. This proves that there was no actual fire at all, but rather a system false alarm. Guests should not pay the price for equipment malfunctions: I did not smoke, yet the fire alarm was allegedly triggered three times. This clearly points to a defect in the hotel's fire safety system (such as an oversensitive sensor, smoke leaking through ventilation ducts, or drift from an adjacent room). Since an equipment failure caused this midnight disruption, the liability rests entirely with the hotel.
If you value your sleep and safety, do not stay here.
去過世界各地嘅酒店，呢間酒店真係奇葩, 可以凌晨四點叫醒你, 然後覺得自己冇做錯,仲話只係跟程序做
呢間酒店真係唔得, 免費穿梭巴士成日都滿座, 行出博多要15至20分鐘, 室內空調差, 床有血跡, 成間房周圍都係塵, 入到去就會打乞嗤, 亦都冇游泳池等等, 一定唔係四星級, 呢個價錢可以搵其他更好, 最差最差係竟然可以凌晨4:00叫醒你然後當冇事發生！
如果是真正的火警信號，酒店只打電話而不派人上房，屬於嚴重的安全疏忽。這證明當時根本沒有火災，只是系統誤報。
設備故障不應由客人買單：我沒有吸煙，火警鐘卻無故感應到三次，這屬於酒店的消防系統故障（如感應器過敏、冷氣管道壞煙流入、或是隔壁房飄過來），設備問題導致我們被吵醒，責任在酒店。
讚讚讚讚讚讚讚讚，俾多啲人睇到呢個留言
