Ganzhou Junlang Yupin Hotel (Nanmenkou Yugutai Ancient City Wall Store)

Leaving aside the room facilities, the service at this hotel was extremely poor. After reviewing the refund policy, I realized I had missed the refund deadline, so I inquired about it. The receptionist who answered the phone yelled at me, saying it wasn't his responsibility. I clearly booked two days, but told them I only booked one day at check-in, and that I was staying at a different hotel today. During this time, I received no contact from the platform or the hotel regarding check-in. The receptionist claimed he had booked the hotel through the platform and would definitely contact me, but I didn't receive any check-in notifications from Ctrip or the hotel. Furthermore, the receptionist kept shirking responsibility, saying he took over at 8:30 and didn't know what had happened before. Is the hotel's management so lax? Don't they coordinate the work between shifts? All of the above can be verified by checking the call records.

The room was located on the 6th floor. The decor and facilities were outdated, the cleanliness and service were so-so, and the price was very expensive, twice as much as surrounding hotels. The value for money was extremely poor, and I would not recommend staying there again.