Genting Highlands Hotels with Parking

Hi good morning, my stay at Grand ion delemen was great, weather was very cool and cloudy. I will visit again in future and I will recommend to my friends to book that hotel. Thank you

The only thing i would like to complaint is about their service. Please note i have been here before a couple of times. When i booked the same room as before, this time I have received a different room. I had to go all the way down to the lobby to solve this. I argued with a staff because i knew the room type as i have stayed before. The staff repeatedly said ”sorry maam, we are fully booked.” Classic reply from a receptionist. Then, a staff name Umi came and settle my issue in less than a minute. She looked backed into the records to find my last stay details. She then proceeded to give me the key card. Whats so difficult? Why are they trying to scam us by giving a smaller room? The next issue is regarding breakfast meal. Since i have booked without a breakfast, i then proceed at the counter to purchase breakfast. The staff told me to go up on level 5 to straight purchase at the restaurant. I went and i found they have increased the price and push the price for RM20 extra. I inquired and asked why is it so pricey than before. The staff told me about some quota system and he told me to go to lobby if i wanted cheaper. I was confused why would they sell a different price for in house guest for the same breakfast meal. I went down again n argued n they told me the same thing, after i showed the previous price and they agreed for me to pay the right amount. Imagine the hassle i have to go through because of their poor service. P/s: thanks to Ms Umi for dealing with the issue in less than a minute.

Pros: A relatively newer hotel compared to the other hotels in Genting. Quite friendly hotel staff. Luggage can be opened up and stored under the beds Cons: The actual room seems smaller than what they appear on the photos. Need to walk around 10 mins from hotel rooms (even further for those staying at valley wings) to sky avenue for dining, shopping etc as the location is a bit far. Just a curtain separating the room from the bathroom area, though there are individual glass doors that can be locked in the shower and toilet cubicles so might be an issue if travelling with friends. Housekeeping needs to ensure equipment such as hair dryer etc in good condition as the one in our room has melted plastic part.

This hotel is ok for 1 night stay and for the convenient purpose of going to the ******. The check in process is super terrible and no clear instruction to people who booked through 3rd party like Trip.com etc that they have to do some registration first before you can even check in, wasted our time queuing at the self check in kiosk, I don't know why such simple notice cannot be place all over the lobby area. We stayed in non-smoking level but still can smell people smoking at nigh, but at least the room cleanness is ok. . Oh ya there have people right at the lobby keep asking if you want to buy the room stay, hotel side mentioned illegal but no action taken. For the amount spent for such hotel room, I don't think is worth the value at all. If you are super gambler then this is good hotel because your routine is just Eat Sleep Gamble Repeat

One of my most visited hotels in Genting, definitely is Scapes Hotel. I love the environment and lovely pool side dining area. The only thing that needs to be highlighted is the sound proof system.

The unit was really good. Some noise pollution due to ongoing construction nearby. Very clean and comfy. Check in process can take up to half an hour and starts on at 3pm. Checkout is at 11am (should consider changing to 12 noon) Short drive to many restaurants and convenient stores. Really good stay. Will return again soon.

Thank you Mr Faizan and his team for the excellent service provided during my family’s recent stay at the hotel. While there were some initial hiccups during the check-in process, your team’s attentiveness and professionalism more than made up for it, ensuring our stay was both comfortable and enjoyable. The warmth and care shown by your staff truly enhanced our experience, and we appreciated the effort taken to address our needs promptly and thoughtfully. Thank you once again for your dedication to hospitality. We look forward to visiting again in the future.

Great, thanks for the details! Here’s a review based on your feedback: --- I recently had an excellent stay at 7Stonez Suites GEO38 Genting Highlands. The overall experience was fantastic, and the location was very convenient, with easy access to grocery stores and food stalls nearby. The suite was in pristine condition and very clean, earning a solid 5/5 from me. All the amenities, including the pool, gym, and Wi-Fi, met my expectations perfectly. One minor downside was the check-in process, which was a bit slow. Additionally, a RM200 deposit was required, and they photocopied our IDs. However, this did not significantly affect my stay. I highly recommend this place for a staycation. The apartment has two rooms, a kitchen for cooking, and facilities for washing and drying clothes, which makes it incredibly convenient. Overall, it was a wonderful stay, and I would definitely consider returning.

Overall very nice to stay , Very Good offer, There only one issue which is the check in counter is far from the Staying place so i have to go check in at different place and have to check out ,only this thank you

Misleading! Be careful with their packages. We booked a package stay which is over RM100 more than room only as it included breakfast for two. In the details section it clearly stated ”breakfast for two” under dining and ALSO INCLUDED ”grab and go at cheeky grind”. when we arrived the hotel told us we are only entitled to grab and go NOT buffet breakfast. The grab and go is a set meal with limited choices for drinks and a pastry or a sandwich (which was bland btw). SO NOT WORTH IT. Other people staying who took the package was mislead too. The manager was not helpful. He told us to contact trip. No compensation whatsoever, didn't try to help us except send an email. Customer service won't help you. Trip customer service will go around in circles but won't help either. Overall customer service sucks. Location is ok. One of the nicer hotels in genting. We got level 24, we were surrounded by clouds which is nice. Superior deluxe gets us two huge double beds. Suitable for couples with toddlers. If not for the breakfast issue everything else was ok. I would recommend getting room only then paying for breakfast when u get there.