The staff was very kind and friendly, and the facilities were good. However we had to call the desk with two noise complaints overnight, at 11:15pm and 3:30am, when neighbors were yelling loudly and bouncing a basketball. The staff said they would handle it but it took nearly an hour each time for the noise to be resolved. That's not specifically a problem with the hotel but perhaps with their protocols for handling noisy guests. I have two young kids so I don't realistically expect perfect silence, but this sounded like adults making all this noise during obvious quiet hours.