I've stayed at many Fairfield Inns around the US over the last 10 years or so, and this one was the least impressive. I responded to a customer survey after my stay and received no reply, so I guess I'll let other potential travelers know the issues we encountered in this forum. First, there was no one at the front desk from about 7pm to 7am. There was a sign on the desk saying this was due to Covid., though how this could be true when there is someone manning the desk during the busiest parts of the day I don't know. Seems more like a cost saving measure to me. And despite signs everywhere saying masks were mandatory, most other guests we came across at all different times during our 9 day stay, were not wearing them. We felt like the hotel was not policing this at all. A bigger issue is that they call themselves a non-smoking hotel, yet it clearly is not. We could tell that our room had been smoked in previously, though it was not a severe odor or we would have left. What the hotel did totally reek of was pot, pretty much every night we were there, the dank aroma of ganja filled our hallway. Like, you could have gotten high off it if you stayed in the hallway and just breathed! Obviously hotel staff never makes a pass through the place or this would have been noticed. The room itself was clean, and beds were some of the most comfortable we've slept in lately. A/C worked perfectly, with thermostat turning it on and off as appropriate. It was impossible to make the room really dark for sleeping, with a large gap under the door letting light in from the hall, and numerous LED's in the room. Room had a small fridge and a microwave. Room was quite quiet at night, probably largely due to occupancy being way down due to Covid. Pool, which we were told when reserving was open, was not, again supposedly due to Covid. The only significant room issue was the bathroom. It had a separate sink area, which normally would be nice, but this one was so tiny we really felt cramped using it. The bathtub/shower appeared to be recently retiled in a very mod, textured white tile, but the fixtures were total crap. You could actually pull the tub spout away from the tiling when lifting the water diverter. Water pressure was OK, and no shortage of hot water. We have previously stayed at the BW right next door to this place, and will say we found this place was definitely better, but barely. Hotel is about two blocks from an I-495 exit. There is a grocery store about a mile away, and a big convenience store and three gas stations just a couple blocks away.
Very Good
98 Reviews