Lavande Hotel (Guangzhou Panyu wildlife world store) Reviews

Response from Property: Dear guest: Hello! Thank you very much for choosing our hotel and leaving valuable feedback. It is a pity that the actual situation of the hotel is different from the photos, which has brought you a psychological gap. The dirty and old problems in the lobby toilets have greatly reduced your experience. We sincerely apologize to you. We are well aware that toilet hygiene is an important part of hotel services. At present, we have arranged special personnel to carry out comprehensive and deep cleaning and maintenance of the lobby toilets. In the future, we will also strengthen the frequency of daily inspections to ensure that they are always kept clean. For the problem that the appearance of the hotel does not match the photos, we will review the promotional materials and update them in a timely manner to ensure that the display content truly reflects the actual appearance of the hotel. I am very glad that the hotel's superior location near shopping malls and restaurants has been recognized by you, which really brings many conveniences to the lives of guests. We will work hard to improve the shortcomings, while maintaining the location advantage, improve the hardware facilities and service level, and look forward to providing you with a better and more in line with your expectations of the stay experience next time, so that you have a satisfactory stay experience. Thank you again for your frankness and look forward to your visit again!

Response from Property: Dear guest, thank you very much for your recognition of our hotel reception service. We apologize for any noise problems you may have experienced during your stay. We will consult with the bar as soon as possible to put in place better soundproofing measures to ensure a quieter stay for future guests. At the same time, we will also check the tightness of the room Windows and carry out necessary repairs and improvements. Thank you again for your feedback and understanding, and we look forward to your next visit to give us a chance to provide you with a better experience.

Response from Property: Dear guest,Thank you very much for taking the precious time to write such a thoughtful review for us! We are sincerely delighted to know that the location of our hotel has brought convenience to your trip and that you are satisfied with the check-in and check-out processes. Regarding the issue of some facilities you mentioned, we have taken note of it and will arrange for improvement and perfection as soon as possible, striving to provide a better accommodation experience for every guest in the future. We are very glad that the Chinese breakfast suits your taste. We also look forward to becoming your top choice of accommodation again when you visit the safari park or travel around the area next time, creating a more perfect accommodation memory for you!

Response from Property: 感謝您的好評，得到您的認可是我們最大的榮幸，同時也給我們巨大的動力，讓我們在今後的服務中不斷提升、不斷創新，期待您的再次光臨，我們將竭誠為您服務！

Response from Property: Thank you for your stayand comments, very sorryto bring unpleasantexperience to your stayXiaofeng will be careful tocorrect the shortcomingsand deficiencies, hopethat you can chooseXiaofeng home againexperience the change ofXiaofeng, looking forwardto your visit again.

Response from Property: First of all, thank you for giving Xiaofeng a comment during your busy schedule. Seeing that your parents gave Xiaofeng a bad review, Xiaofeng felt extremely uncomfortable. Regarding the health problems feedback from your parents, Xiaofeng will also strengthen rounds and do a good job in rectification. Regarding the noise problem, Xiaofeng has provided sound-proof earplugs at the front desk here. You can call the front desk to inform about the noise problem. Xiaofeng will immediately feedback to the bar to turn down the volume. I'm sorry to make my parents have an unpleasant check-in experience, and I hope that you can give Xiaofeng a chance to rectify it. I wish you a happy life.

Response from Property: 我們在季節裏默默地走着，城市與城市讓一條條航線連得很近，朋友像棋子一樣散落在各地，所以收到這些字裡行間的讚美，是意料之中也是意料之外的驚喜，好像晨間的甘露，讓人心曠神怡，充滿了前行的力量，為親愛的送去一份炙熱的真誠，感謝您，期待與您同行。

Response from Property: Dear guest, we are sorry that you have been tortured by noise during this stay. We have contacted the bar and asked them to strengthen night management to avoid guests making noise. Regarding the poor sound insulation of the floor-to-ceiling windows, the engineering department will arrange professionals to conduct inspections and rectifications as soon as possible. To express our apologies, if you choose to stay next time, you can contact us to arrange a room away from the noise source, striving to create a quiet and comfortable accommodation environment for you.

Response from Property: Thank you very much for your stay and praise! We are glad that Lavande Hotel can bring you a wonderful time during your trip. Your praise is a great encouragement to the hotel and also the driving force for our progress. We will continue to maintain our enthusiasm and strive to provide every guest with a home-like experience. Looking forward to visiting again!

Response from Property: I use a small silk fan to catch fireflies. I can't live without you for a day. Thank you for your good comments. Please come back soon. We miss you. Thank you very much for your good comments on our hotel. We have always been adhering to the concept of "traveling with love and returning home with heart" to create a comfortable and convenient home experience, giving you the convenience and comfort of home. Please come back often!

Response from Property: Dear guest, first of all, thank you very much for your valuable feedback on our hotel. We attach great importance to your opinions because your satisfaction is our greatest pursuit. We are deeply sorry for the general facilities, poor decoration, musty smell in the room and wallpaper problems you mentioned. This is indeed the negligence of our hotel in service and management, and we sincerely apologize for this. We understand that these problems have brought you an unpleasant experience, which is definitely not the result we want. Regarding the dampness in the room and the wallpaper problem, we have conducted a thorough inspection. We found that the dampness problem was caused by design defects in the drainage system in some areas of the hotel. We have carried out a comprehensive repair of the drainage system and replaced the affected wallpaper. In addition, we have also strengthened the ventilation and dehumidification of the room to ensure that the guests staying in the hotel can enjoy a comfortable environment. As for the service, we admit that the performance of the service staff did not meet your expectations. We have conducted additional training for the service team to ensure that each employee can provide more professional and considerate services. Regarding the noise problem at night, we are also deeply sorry for this. We have communicated with the bar upstairs and asked them to control the volume at night to reduce the impact on guests. At the same time, we will also strengthen sound insulation measures inside the hotel to reduce the spread of noise. We are fully aware of your disappointment and hope that you can give us a chance to correct it. We promise that we will continue to work hard to improve the service quality of the hotel and ensure that every guest can enjoy a comfortable accommodation experience. Thank you again for your feedback and hope that you can give us a chance to serve you again. If you wish, we can provide you with a free upgrade to express our apology. Looking forward to your reply and wish you a happy life!

Response from Property: Dear guest: Hello! Thank you very much for your recognition of our service attitude. Your praise makes us feel warm and the customer service aunt is also very happy. However, we feel guilty and self-blame for many problems in this stay experience. Regarding the bed type not matching your reservation, this is a major mistake in our work. There is a deviation in the connection between the reservation system and the actual room status, which brings you great inconvenience. The corner room at the end not only has a special space, but also poor sound insulation and missing windows. However, we did not inform you in advance and did not consider your feelings at all. The superior boutique king bed room is a 1.8-meter king bed with windows located in the corridor or aisle (inner window). To apologize, next time you stay, we will upgrade you to the business Daiso for free, providing the quietest and most comfortable room, free breakfast and late check-out service. We have comprehensively checked the room information, optimized the reservation process, strengthened employee training, and ensured that similar errors will not occur again. I apologize to you again and look forward to you choosing us again so that we can provide you with the quality experience you deserve.

Response from Property: Those who come and go have become passers-by in life. Those sorrows and joys are buried deep in my heart. Those good and bad things will be slowly forgotten with the passage of time. A line of small words has gone from warmth to coldness, and has gone through countless ups and downs. I graffiti unintentionally, hoping to put it in your heart that you can understand. I think every word is fragrant, and I put it on the roadside where you pass by. When you meet it, it is warmth. Thank you for your comments, and look forward to meeting you again!

Response from Property: Dear friends: Hello! Thank you for your 5-point praise! It’s a beautiful time, Xiaoli meets you unexpectedly, thank you for this fate, we will cherish it and look forward to seeing you next time! Wish you well!