Hampton by Hilton Guangzhou Tianhe Smart City Reviews
Hampton by Hilton Guangzhou Tianhe Smart City
No.1731 Huaguan Road, Tianhe District, Guangzhou, Guangdong, ChinaView Hotel Details
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Guest Reviews of Hampton by Hilton Guangzhou Tianhe Smart City
9.7/10
Excellent
1025 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.7
Amenities9.7
Service9.7
Cleanliness9.8
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All reviews(1025)
Positive reviews(1022)
Reviews with photos/video(577)
Friendly front desk staff(219)
Delicious breakfast(211)
Many amenities(122)
Classy environment(116)
Convenient parking(68)
Perfect for business trips(55)
Awesome gym(15)
Delicious buffet(12)
Negative reviews(3)
Miraj Rana
KING GUEST ROOM
Stayed in Feb 2025
Business travellers
3 review
10.0/10
Outstanding
Posted on Mar 16, 2025
Nice and clean environment had a nice stay. The pictures are before checkout😅
Response from Property: Thank you for your kind review! We're thrilled you enjoyed your stay and our clean environment. Looking forward to welcoming you back soon!
Sara_me
Superior 2-bed Room
Stayed in Oct 2024
Other
5 review
9.0/10
Great
Posted on Nov 28, 2024
It's a wonderful hotel but pretty far from all the tourist attractions. It's surely peaceful due to its location.
The breakfast was simple and good, it wasn't very crowded at the buffet.
There's a guest laundry with free access. The room is very spacious and clean with all the necessary amenities.
The front desk staff are friendly and helpful.
Amber is really sweet and gave us a smooth check in.
Jimmy helped us with our bags right till our room, he always smiled and greeted us.
Chris helped me book the tickets and was always up for helping in any possible way. He also sent me a welcome fruit plate :)
They aren't the best at English but we communicated using wechat and translator apps.
I appreciate all their help and efforts!
Response from Property: Dear guest,We're overjoyed to hear you found our hotel wonderful! While we might be a bit off the beaten path, we're glad the peacefulness added to your stay. It's great you liked the simple yet satisfying breakfast and uncrowded buffet. Our free guest laundry is there for your convenience, and we're proud the rooms met your standards for space and cleanliness.Our team - Amber, Jimmy, and Chris - were thrilled to assist you! We're constantly working on our English skills, and we're happy technology bridged any communication gaps. Your appreciation means the world to us. We hope to welcome you back soon for another relaxing stay!
Lia Kudo
KING GUEST ROOM
Stayed in Mar 2025
Business travellers
3 review
10.0/10
Outstanding
Posted on Apr 28, 2025
Great choice for the Canton Fair. This Hilton offers a **free shuttle** to the fairgrounds, which makes getting there very easy. As expected from Hilton, the rooms are comfortable and well-maintained, and the staff is professional. A solid, hassle-free option for business travelers.
Response from Property: 完美旅途中,總有不期而遇的温暖,感動常在~廣州天河智慧城希爾頓歡朋酒店的大堂,設定了放鬆休閑的沙發位、洽談位,也有適用於辦公、閲讀的書吧區,創意茶飲區是我們的特色,您可以品嚐一下我們獨特的茶飲,給您一個更愜意的休閑、洽談的環境呢。美好的時光總是那麼短暫,期待下一次與您更好的相遇,願歡小朋每一次都給您不一樣的驚喜與體驗!
Guest User
KING GUEST ROOM
Stayed in Mar 2025
Business travellers
1 review
10.0/10
Outstanding
Posted on Apr 20, 2025
Chris was very helpful, he also helped me to explore the city from booking cabs and everything
Good Experience in Hampton
Response from Property: Thank you for your 5-star review! We’re delighted Chris made your stay special with his helpful service. Your feedback motivates our team, and we hope to welcome you back soon!"
飞龙
KING GUEST ROOM
Stayed in Feb 2025
Business travellers
7 review
6.5/10
Posted on Apr 6, 2025
in one night I changed room for 2 times and the next day I changed the room for the third time ,but the response from the reception was really slowly, hopefully next time there will be no issue
Response from Property: Thank you for your feedback, and we sincerely apologize for the delay during your room changes. We’ve addressed this with our team to ensure quicker service in the future.We hope to welcome you back for a much smoother stay.
Siu Chuen Brenda
KING GUEST ROOM
Stayed in Mar 2025
Couples
2 review
7.0/10
Posted on Apr 21, 2025
The location is quite remote and there was heavy traffic jam in the morning and evening.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize that the hotel's location and the traffic congestion during peak hours affected your experience. We understand how important convenient transportation is for a comfortable stay, and we're truly sorry to have fallen short in this aspect.Your insights are extremely valuable to us, and we will certainly take them to heart as we continuously evaluate and improve our services. We hope you'll consider giving us another chance in the future to provide you with a more satisfying experience.Thank you again for your honesty, and we wish you safe and smooth travels ahead.Warm regards,The Huan Xiaopeng Team
Anonymous User
KING GUEST ROOM
Stayed in Sep 2024
Other
3 review
10.0/10
Outstanding
Posted on Nov 2, 2024
Here’s another option for a positive hotel rating focusing on the helpful staff:
---
**Rating: ★★★★★ (5/5)**
My stay at Hampton by Hilton was absolutely delightful! The staff truly made a difference, showcasing exceptional hospitality throughout my visit.
From the moment I arrived, they greeted me with warm smiles and were eager to assist with anything I needed. Whether it was providing directions, recommending local dining options, or accommodating special requests, their willingness to help was remarkable.
The hotel itself offered comfortable accommodations and great amenities, but it was the attentive and friendly staff that really elevated my experience. I left feeling valued and appreciated as a guest.
I wholeheartedly recommend it to anyone seeking a welcoming environment and top-notch service. Thank you for making my stay so memorable!
Response from Property: Dear Guest,Thank you so much for your glowing review! We are overjoyed to hear that our staff made such a positive impact on your stay. Their dedication to providing exceptional service is at the heart of what we do, and your kind words will be shared with them. We are also glad that you enjoyed our accommodations and amenities. We hope to welcome you back soon for another memorable stay!
Pilot777
KING SUPERIOR ROOM
Stayed in Mar 2025
Business travellers
3 review
10.0/10
Outstanding
Posted on Apr 27, 2025
Good room, good staff, good breakfast, fair price .
Response from Property: 感謝親愛的點評,很開心讓您在這裏度過一段快樂的時光,能讓您在這裏感受到家一般的温暖與關懷。我們很期待與您的下一次相遇,帶您體驗不一樣的舒適感,體驗不一樣的生活方式。我們歡迎您在不久的將來再次光臨廣州天河智慧城希爾頓歡朋酒店,滿意衹是起點,驚喜和感動才是歡小朋的追求,歡迎您再次光臨哦~
ST86
Superior 2-bed Room
Stayed in Aug 2024
Family
12 review
6.0/10
Posted on Sep 11, 2024
Nothing really stands out but overall not bad. Room size is slightly smaller than some others within the same brand thou.
Response from Property: Dear guest, thank you for your feedback. We're glad the overall experience was not bad. We note your comment about room size and will keep working to improve. Looking forward to serving you again.
LK. Len
KING GUEST ROOM
Stayed in Jan 2025
Couples
10 review
9.0/10
Great
Posted on Apr 2, 2025
Staff r helpful, friendly
Response from Property: 感謝拔宂分享您的入住體驗!萬水千山總是情,多給0.5可否行?嗚嗚嗚嗚,歡小朋衹能躲在牆角偷偷面壁思過,歡小朋一定是哪裡沒做好,讓客官沒給予五分好評!接下來歡小朋一定不忘初心,努力提升服務質量,讓您給予滿分好評!期待為您奉上再一次的服務
Anonymous User
KING GUEST ROOM
Stayed in Jan 2025
Business travellers
5 review
10.0/10
Outstanding
Posted on Feb 27, 2025
Absolutely good!
Response from Property: 感謝您在百忙之中給歡小朋一個點評,也非常感謝您選擇了廣州天河智慧城希爾頓歡朋酒店,看到您的點評歡小朋萬分開心,很榮幸我們的服務得到您如此高的評價,我們將繼續維持這份熱情真摯的為您服務。心之所向,皆有心安之所。在每一個城市裡,是人、建築、生活的交匯。人間煙火、車水馬龍正是城市生命力的湧動。而旅客的踏足,是因為有對城市的温度的感知,才能有心安之所的體會。歡小朋會一直再這裏,為您創造更多的美好哦~愛你
TravelChel
KING SUPERIOR DELUXE ROOM MOUNTAIN VIEW
Stayed in Aug 2024
Business travellers
49 review
8.0/10
Very Good
Posted on Oct 26, 2024
A bit remote but brand new
Response from Property: Thank you very much for your choice and trust. Hampton by Hilton Guangzhou Tianhe Smart City is strategically located in the core business district of Guangzhou IBD. Just like our brand positioning, Hampton by Hilton Guangzhou Tianhe Smart City is an "urban harbour in the midst of prosperity", allowing you to enjoy all kinds of wonderful things in the bustling capital. If you like it, come often. Huan Xiaopeng will constantly improve himself. We look forward to getting your 5-star praise next time. Waiting for you to stay next time, we can give you a different surprise~
Sultan Al Qemzi
KING GUEST ROOM
Stayed in Aug 2024
Solo travellers
153 review
7.5/10
Posted on Oct 6, 2024
New but far from the city
Response from Property: Dear friend, thank you for taking advantage of your precious time to share your check-in experience with us. Hampton by Hilton Guangzhou Tianhe Smart City Hotel is located in the IBD core business circle, a 15-minute drive from Pazhou Exhibition and Taikoo Hui, and a 30-minute drive from Guangzhou Tower, with convenient transportation; backed by the stove forest park mountain, the environment is beautiful; I wish you a happy life!
Anonymous User
KING GUEST ROOM
Stayed in Aug 2024
Couples
10 review
10.0/10
Outstanding
Posted on Oct 14, 2024
Good experience!
Response from Property: Thank you for your stay. Your satisfaction is our greatest relief. We are grateful to meet you on such a good day. All our efforts will only bring you surprises and emotions. Thank you for your recognition of Huan Xiaopeng. It is our honor to serve you. Whenever and wherever, Huan Xiaopeng will always be with yo
Nikebushijideman
KING GUEST ROOM
Stayed in Mar 2025
Family
2 review
8.2/10
Very Good
Posted on Apr 25, 2025
The hotel is located at the foot of Huolu Mountain, slightly off the beaten track, and the surrounding facilities are more rural and suburban, so the price is relatively affordable. The various facilities are relatively new, the breakfast is quite rich, and the gym is not big but sufficient.
The rooms on the side facing the road have obvious traffic noise, so those who are sensitive to sound should avoid it.
Chris's service is very professional, and he can quickly understand the needs of customers and solve problems. Kelcey and Xiaoqiu from the housekeeping department are also good, enthusiastic and patient. There are also some front desk staff such as Lucky who are difficult to comment on, so 5,000 words are omitted here.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and taking the time to share such a detailed stay experience!
First of all, I am very happy that you have recognized the hotel's cost-effectiveness, new facilities, breakfast and the services of most colleagues. We will continue to optimize and bring you a better experience. Regarding the noise problem of the rooms facing the road, we are evaluating the sound insulation improvement plan. Thank you again for your sincere feedback, and look forward to having the opportunity to make up for the regret. Huan Xiaopeng will invite you to visit Huolu Mountain again with more perfect services and enjoy a pleasant time!