Vienna Hotel (Guangzhou Conghua Taiping Subway Station) Guest Reviews
4.7/5
Outstanding
1118 review
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Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(1118)
Positive reviews(1093)
Reviews with photos/video(368)
Classy environment(109)
Friendly front desk staff(85)
Awesome amenities(70)
Easy to get around(41)
Convenient parking(28)
Perfect for business trips(24)
Close to metro(14)
Stayed multiple times(11)
Negative reviews(25)
Chee Keong Choong
Deluxe Suite
Stayed in Dec 2023
Family
24 review
5.0/5
Outstanding
Posted on Dec 15, 2023
We had a fantastic experience during my stay at Vienna Hotel (Guangzhou Conghua Taiping Subway Station). The staff was incredibly friendly and welcoming, making our feel right at home from the moment we arrived. Their hospitality added a special touch to my stay, and we were impressed by their attentiveness and willingness to assist with any inquiries.
The hotel's location near Taiping Subway Station was incredibly convenient, allowing easy access to transportation and making it a breeze to explore the city. Whether we were heading out for sightseeing or returning after a day of activities, the strategic location of the hotel made our stay even more enjoyable.
Baofuzeli
Double Room
Stayed in Jul 2023
Business travellers
3 review
3.2/5
Posted on Jul 22, 2023
One thing to say. The room is equipped with a cotton pillow and a pillow filled with rustling stuff. I was so sleepy last night that I pulled out the cotton pillow and fell asleep directly. In the middle of the night, I felt like something was crawling in my eyes, so I brushed it away and went back to sleep. I woke up in the morning and found that my eyes were a little swollen. But I didn't give feedback to the hotel because I was in a hurry. Slowly becoming more and more swollen. It got better after applying ice. I suggest you replace these pillows. I don’t know if it’s a plant or something inside. Shadowed. (I bring my own face towel and bath towel)
Original TextTranslated by Google
Response from Property: Dear guest, on behalf of all the staff, I would like to express my sincere regret for the bad experience caused by your stay this time. The hotel bedding is equipped with down pillows and buckwheat pillows. We strictly follow the standard of disinfecting guest items one by one. Implement the work; I suggest you go to the hospital to check the cause. I hope you will recover as soon as possible. The hotel will also check whether there are any abnormalities in the room items. You are welcome to contact the hotel and we will investigate the cause and give you a satisfactory answer. Sorry again and wish you a satisfactory answer. Get well soon.
Guest User
Business Room (2 beds)
Stayed in Apr 2023
Family
4 review
1.7/5
Posted on Apr 30, 2023
The service of a big brand hotel is terrible. The bathroom in the room is clogged. Renovation and construction started at 7:00 in the morning, which affects sleep. I complained to the front desk and the staff had a bad attitude. I don’t recommend everyone to stay here.
Original TextTranslated by Google
Response from Property: Dear guest, on behalf of all the staff, I would like to express my sincere apologies for the bad experience caused by your stay this time; 1. The bathroom may be blocked by hair or debris blocking the water outlet. You can notify the hotel staff to deal with it; 2.7 The noise generated at this point is caused by the property construction. We found out that we notified the property as soon as possible to stop the noise; 3. The hotel will strengthen personnel management training, and you are welcome to supervise us. As a store manager, we have an unshirkable responsibility for your bad experience this time. We apologize again. At the same time, we hope you can give us a chance to display and hope you can come again.
Lanlantian525
Double Room
Stayed in Jun 2023
Family
2 review
2.7/5
Posted on Jun 28, 2023
There were empty water bottles left behind the curtains in the room. We saw it as soon as we opened the curtains when we entered the door. It showed that the cleaning staff didn't pay attention at all. There was toothpaste foam on the mouthwash cup. I was really speechless. The air conditioner cools intermittently. It blows out for one minute and then stops for another minute. I was sweating all night and made a lot of noise.
Original TextTranslated by Google
Response from Property: Dear guests, hello! We are very sorry that we did not give you a satisfactory experience. Room hygiene is one of the standards that the hotel attaches great importance to. We will strengthen the supervision of room hygiene and strengthen the training of service personnel. The air conditioner can adjust the temperature. When the room reaches the adjusted constant temperature, it will stop blowing cold air. If there is any problem, please contact the hotel staff in time. We We will solve it for you as soon as possible. We will help you solve it as soon as possible. We're sorry for the inconvenience this time has caused you, and we hope you can give us a chance to show it off and hope you can come again.
Anonymous User
Double Room
Stayed in Sep 2023
Other
3 review
1.0/5
Posted on Sep 18, 2023
The decoration is noisy and I was asked to check out an hour early.
Original TextTranslated by Google
Response from Property: Dear guest, I'm sorry that I didn't give you a satisfactory stay experience this time. Due to the noise caused by the property decoration, the hotel has communicated with the property management and does not allow noise to affect your rest during the rest period. We are sorry that it will affect your rest. We will strengthen training and management to avoid premature check-out; if you have special needs, The hotel will do its best to meet your needs. We will continue to improve our service quality and hope you will come again. I wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Sep 2022
Couples
8 review
3.7/5
Posted on Sep 26, 2022
I stayed on the third floor when I checked in late. I didn't take pictures in the first room, it was smaller, but the toilet was clogged, so I changed it to another bigger room. The wash basins in both rooms are a little dirty, others are good, the hotel is new, double-layer soundproof glass, but the door soundproof is poor, the voice of the staff is too noisy in the morning.
Original TextTranslated by Google
Response from Property: Dear guests, I am very sorry that your stay was not satisfactory! The hotel attaches great importance to the customer's check-in experience. If there is a problem, we will deal with it to the customer as soon as possible; we will strengthen staff training to prevent the problem you reported from happening again. If you encounter service failure, please forgive me, thank you for your evaluation, and wish you a happy life!
Xiaomumushiny
Business Double Room
Stayed in Jun 2022
Family
2 review
4.7/5
Amazing
Posted on Jun 20, 2022
There are switches in the room that can be controlled to a small extent. The room is clean, the room is quite big, but the sound of cars outside the room can be heard at night (because it is closer to the roadside). The room can be turned on and off with a small voice, open the curtains, turn on the TV, etc. The overall is good.
But what left me speechless at 4:00 in the middle of the night was that all the rooms in the room were turned on by themselves, and the TV was turned on by itself. I got up and turned off the lights and TV, and unplugged Xiaodu.
Original TextTranslated by Google
6/10
Response from Property: Dear guests, thank you for your five-star review of our hotel. For the rooms near the roadside and viaducts, the installation of sound insulation strips in the project to reduce noise, and your feedback on smart facilities such as smallness, we focus on testing and follow-up debugging. Maintenance, I am very sorry that your experience of staying in our store did not meet your expectations. We sincerely apologize to you! Regarding the noise problem, our store has set up a project for rectification, and we warmly invite you to stay in our hotel again, to adjust the most comfortable room for you, and to provide you with a satisfactory stay experience! It is our responsibility to serve every guest well. If you have any questions during your stay, you can call the front desk for consultation. We will serve you attentively. It is convenient to travel around. It takes 12 minutes to walk to the subway entrance of Taiping subway station. The distance is only 900 meters. You can take a taxi when you go out. Your support and correction are the driving force for our progress. Satisfied guest experience! During the epidemic, please take precautions when you go out and travel, and look forward to visiting again. I wish you a happy journey and a safe journey!