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Posted on Jun 3, 2026
Guest UserThanks to some great advice during check-in, I was able to switch to a room with a fireworks view. Even now, I still think it was such a great choice! Check-in was quick, and the hotel is close to the beach – everything was perfect. I don't speak English, but the staff's kindness made sure I had a wonderful time. Thank you so much! 🩷
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Price per night from:£328
Posted on Nov 7, 2025|King Room With City View And Accessible Tub
Sevost13We stayed at this hotel from October 29 to November 4. Overall, the staff was polite and the room was cleaned daily with fresh towels provided — which we appreciated. However, several issues significantly affected our experience.
First, the accessible bathroom we specifically booked did not match the photos. There was no handheld shower head, which was important for us. Second, the mirror in the hallway was noticeably dirty upon arrival, with visible streaks from a wet cloth — quite unpleasant for a hotel of this level.
I also reported that the faucet in the sink splashed water everywhere, soaking the countertop and the floor. I was told the issue would be checked, but nothing was fixed throughout our stay. The two-faucet system used to regulate water in the bathroom was also very inconvenient, and we consistently had problems with unstable hot water pressure.
A separate major issue was the parking. I prepaid and reserved parking for 5 days, but on the second evening all the spots were already taken, and I was simply instructed to park in a different building nearby. This was extremely inconvenient — having to carry things from the 3rd floor of another parking structure and waste additional time. It turned out that even if you pay in advance, your parking spot is not guaranteed — anyone from outside can take it. So you pay, but end up without the service you were promised.
Overall, the staff tried to provide good service, but the organizational issues, maintenance problems, and poorly managed parking system seriously reduced our comfort. Unfortunately, after this experience, I cannot recommend this hotel.
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Price per night from:£100
Posted on Sep 27, 2025
Guest User
This hotel was perfect for my trip.
[Room]
- Spacious
- The sink was large. I was able to spread out all my amenities. The large mirror and magnifying mirror made applying makeup easy.
- Excellent shower pressure.
- The toilet flushed smoothly.
- The bathroom had a large luggage storage area with over 10 hangers. I brought folding hangers but didn't use them. I was able to easily fit three inflatable swim rings and a suitcase.
- There were plenty of chests of drawers, so I was able to store all my clothes.
- There was a large mirror behind the sofa, making it easy to get ready.
- There were also multiple outlets on the side beds, so charging my phone was easy.
- Two adults and a small child could sleep comfortably on the king bed. There was also a sofa bed, but we didn't use it.
- The housekeeper always cleaned the room well, and there was no sand from the beach.
- Plenty of towels and tissues.
- The coffee machine, paper cups, and drinking glasses were always kept replenished.
[Pool/Beach]
- You can go directly to the beach from the pool. There were plenty of beach chairs reserved for the hotel, so it was easy to find a spot. You could leave your towel and luggage there, play in the pool, then play on the beach and then return to the pool empty-handed.
Duke's staff are always wandering around the poolside checking for orders, so you can order from the menu on the spot. You can even drink alcohol while swimming in the pool.
Floor rings are allowed in the pool.
Beach bags are provided in the rooms, so you can use them. They're large and sturdy, and I often saw people carrying them around town. I didn't need to bring my own. Water bottles are also provided.
There's a water dispenser by the pool.
[Overall Hotel]
The staff were friendly and helpful.
The staff helped me with my luggage as soon as I arrived. I arrived at 12:30, but they allowed me to check in early without asking. My luggage was delivered to my room promptly, and after I told them where the safe was, they left the room saying, ”Enjoy!”, so I almost missed a tip.
While there aren't many Japanese people and none of the staff speaks Japanese perfectly, I was able to get by with just a few words.
Security is tight, as you can't get on the elevators without a hotel card.
Conveniently, there's a Hula Grill and Duke's just down the street from the lobby. For a late breakfast around 9:00, Hula Grill was open, and I was able to get a great beachfront seat without a reservation.
I got a cheap city view room on the first floor, but I was more than satisfied with the ocean view from the lanai.
The location is great, with the International Market Place right across the street. There are also plenty of shops downstairs. I forgot to buy souvenirs the day before my final day, so I popped into Honolulu Cookies, which is open until 10:00 PM, in my pajamas.
It's right in the middle of Waikiki Beach, so both the Royal Hawaiian Center and Waikiki Beach Walk are within walking distance.
I was very satisfied, but as other reviews have said, it can be noisy at night. Street music can be heard until late every night. However, I enjoyed it because I thought, ”Everyone's so cheerful. It feels like I'm overseas.” There were days when I could hear something that sounded like opera, and it felt like I got a good deal.
It's strange that there are so few Japanese people there, considering the location and service are so good. There are almost no Japanese people there, so it feels like I'm abroad.
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Price per night from:£263
Posted on Feb 28, 2026
Guest User
We stayed in an ocean view room. It was very close to the sea, and the view from the lanai was absolutely stunning. I think it was one of the ocean view rooms with the best views, being so close to the ocean. I'm very grateful that we were allocated this particular room. The housekeeping staff were also very friendly and pleasant, which made our stay enjoyable. The location was also excellent, close to the Duke Kahanamoku statue in the heart of Waikiki. The only downsides were that there was no explanation about the resort points we were supposed to receive as part of our stay. Also, we booked three rooms for six people, but due to their system, we could only process payment for one room at a time. This meant I couldn't use the same credit card for the second room and had to scramble. I'd recommend bringing enough credit cards for each room you book. These two minor issues were a bit disappointing, so I deducted one star from the service rating.
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Price per night from:£241
Posted on Apr 6, 2026
Guest User
Very nice location, one block away from the beach. Front desk staffs Angie is super friendly and welcoming . Room itself is nice and clean. They offer a hospitality room after you check out if you want to use it to take a quick shower, which is very nice if you have a late flight.
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Price per night from:£126
Posted on Jul 5, 2026
Anonymous UserI stayed three nights in a partial ocean view room and four nights in an ocean view room. If the price difference isn't significant, definitely opt for the ocean view room – the experience is so much better (the partial ocean view room barely has any ocean view to speak of).
The room itself was decent, and the cleanliness was okay, but the towels had a strange smell.
The hotel's location is super convenient. The second floor connects directly to the Ala Moana shopping center, and there's a Don Quijote next door, making it very easy to shop and eat. It's about a 10-minute taxi ride to Waikiki, or a 30-minute walk. Personally, I prefer the nearby Ala Moana Beach, it's very chill.
Car rental parking is also convenient. Parking is charged from 1 PM, costing $41 for 24 hours.
[Pictures 1 & 2 show the view from Ocean View Room 1915; Picture 3 shows the view from Partial Ocean View Room 1104]
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Price per night from:£120
Posted on Sep 19, 2025
BeachbuoynzThe hotel has over the last couple of years been refurbished by new owners. The pool area is now better maintained and has dedicated staff who are present at all times. The pool is large snd nicely situated. The point of difference is the shade provided by numerous umbrellas and some shade trees. There is also bar and food service to your deckchair. The rooms are midsized suitable for two people and have a good sized lanai. Beds are comfortable with plenty of pillows. Bathroom is compact with shower over bath. Room lighting is dimmable and kettle available upon request. A safe is provided. A criticism would be the small fridge, 6 cans, a milk and a couple of yoghurts is about it. This is the best budget end hotel in Waikiki but budget still unfortunately isn't cheap these days. Overall an enjoyable stay with pool crew being the icing on the cake.
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Price per night from:£135
Posted on Feb 11, 2026
Mf_808
We travel 3-5 times a year from Maui, and love staying at the Best Western Plaza Hotel. The staff is great, my daughter loves the pool, and we love waking up and going down to get breakfast every morning.
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Price per night from:£122
Posted on Feb 13, 2026
ReneSt
Took 40 mins for the shuttle to arrive, was given breakfast voucher but left too early the next morning.
WIFI was very unstable, which was incredibly frustrating.
The staff members were very nice, the room was old but very clean.
Ok for a sleep before you go to te airport next day.
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Price per night from:£84
Posted on Dec 30, 2023
Daniel
We were a bit disappointed initially with the cleanliness as there was a stain on the bed sheet upon entering the room. Thankfully, housekeeping changed it within the hour. The place is located in a central location, close to the beachfront at Waikiki, with a partnership with beachfront stores for beach equipment, as well as GoPros, sunscreen, lotion etc. that can be borrowed, included in the resort rate.
However, the age of the hotel is really starting to show, it is in need of not just a touch up but an overhaul where possible. To be fair, the price, especially that paid for during this period, was a fair representation especially compared to neighbouring downtown hotels, given you do receive much more space and a kitchenette with microwave in the case of the 1 bedroom suite. However, I would say that I would have enjoyed my stay far more if at least some work was put in to modernise the space. In particular, my bathtub had peeling paint, and the colours of the room need some work.
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Price per night from:£124