Xingtai huitong Hotel

Xingtai huitong Hotel Reviews

Xingtai huitong Hotel

Huitong Building, No. 26 Guomao Road, Longhua District, Haikou, Hainan, ChinaView Hotel Details
Xingtai huitong Hotel
Xingtai huitong HotelXingtai huitong HotelXingtai huitong Hotel
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Xingtai huitong Hotel Guest Reviews

4.6/5
Very Good
329 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(329)
Positive reviews(315)
Reviews with photos/video(26)
Friendly front desk staff(20)
Easy to get around(15)
Delicious breakfast(14)
Perfect for business trips(10)
Located in the city centre(7)
Convenient for shopping(7)
Comfortable bed(4)
Convenient parking(4)
Negative reviews(14)
Guest User
Featured Single Room
Stayed in Nov 2024
Couples
3 review
3.7/5
Posted on Dec 14, 2024
Front desk does'nt speak english, even the easiest words, but they are very friendly
Response from Property: 尊敬的賓客，因為未能達到你的期望，我們表示深感歉意，我們已反饋相關部門經理並加強員工服務技能培訓。我們一定努力做好更好，您的滿意是我們不懈的追求！真誠的期待您的再次光臨
Kate Helen
Budget 2-bed Room
Stayed in Aug 2024
Couples
3 review
5.0/5
Outstanding
Posted on Oct 14, 2024
Very good location. Walking distance to shopping centre and eateries. Safe and clean rooms. Recommended!
Response from Property: 尊敬的賓客您好，感謝您對我們的認可，客人的每一絲需求都是我們真誠為之努力的方向。 我們一定更加努力，打造五星級水準， 期待下一次的出行， 我們能為您創造更加完美服務！
Cheng Ze
Guestroom (Double Bed)
Stayed in Dec 2023
Business travellers
4 review
5.0/5
Outstanding
Posted on Feb 1, 2024
Good hotel stay
Response from Property: 尊敬的客人， 非常感謝您選擇入住我們 酒店並給予好評。 您的滿意就是對我們最好的肯定與鼓勵，我們致力於為您提供親切周到的入住體驗，真誠期待您的再次光臨！
Cheng Ze
Business Suite
Stayed in Oct 2023
Business travellers
4 review
1.0/5
Posted on Nov 20, 2023
This hotel is a scam, they promise to refund us money when we return the key card, but petty hotel didn’t want to refund us our check in fee Becareful maybe because of poor business they try to scam tourist They didn’t dare to face my camera
Response from Property: 尊敬的賓客您好，您10月23日入住26日退房，退房您的房卡未歸還酒店，當天我們員工已經給您這邊聯繫了，您説要把房卡寄回酒店，也告知您三天內歸還房卡，但是您截止10月29日都未歸還房卡，我們10月29號再次與您聯繫，但是您這邊拒接電話，按照酒店的財務制度，您已超過最晚還卡時間，應給與賠償50元，10月29號到11月20日期間您也未跟酒店聯繫告知酒店要歸還房卡，11月20日晚上您這邊歸還房卡，時間已都已經過了將近差不多一個月的了，給您帶來不便我們深表歉意，期待再次為您服務！
HappyVic
Budget Queen Room
Stayed in Feb 2024
Solo travellers
49 review
5.0/5
Outstanding
Posted on Mar 17, 2024
Awesome location and very clean. Well recommended hotel.
Response from Property: 感謝您的點評！酒店提倡“ 用心服務 ”，我 們正在用心發現可以給您 提供服務的機會， 給您提供更滿意、 更舒適的休息環境！ 您的滿意就是我們的追求！ 期 待您的再次光臨。
Tony NKG
Honeymoon Round-bed Room
Stayed in Dec 2022
Solo travellers
33 review
5.0/5
Outstanding
Posted on Jan 25, 2023
This hotel was truly amazing! I got the honeymoon room and can’t believe it! Huge soft round bed. Enormous bathroom with huge shower and claw foot tub. Also a great desk area to work. Service was amazing! They didn’t speak English which is fine cause she immediately asked for my WeChat and we could talk this way using the translator. Anything I needed such as ice to the room I just sent a message and it arrived. It was better than so many 5-star hotels I have stayed in! If I am ever in Haikou again I won’t hesitate to return. Great value!
6/7
Response from Property: 非常感謝親愛的您選擇入住我們 酒店並給予好評。 您的滿意就是對我們最好的肯定與鼓勵，我們致力於為您提供親切周到的入住體驗，真誠期待您的再次光臨！
Guest User
Business Suite
Stayed in Jan 2023
Couples
3 review
2.7/5
Posted on Mar 8, 2023
Good value of money, good location, yet always bec careful when it comes to your deposit, always pay with cash
Response from Property: 非常感謝親愛的您選擇入住我們 酒店並給予好評。 您的滿意就是對我們最好的肯定與鼓勵，我們致力於為您提供親切周到的入住體驗，真誠期待您的再次光臨！
Guest User
Guestroom (Double Bed)
Stayed in Jun 2022
Couples
8 review
4.0/5
Very Good
Posted on Jul 9, 2022
This is the 4th time I have stayed at this hotel. the rooms are clean and the staff is friendly. location us great.
Response from Property: 尊敬的賓客您好！非常感謝您選擇入住並分享您的入住感受！粵海酒店致力於為您提供親切周到的入住體驗！真誠期待您的再次光臨
Anonymous User
Budget Queen Room
Stayed in Aug 2024
Business travellers
22 review
5.0/5
Outstanding
Posted on Sep 20, 2024
The location of the hotel is relatively good, in the city center. The decoration facilities are quite satisfactory, but the decoration materials are all real materials, so they probably cost a lot, and the design style is traditional and conservative. The health situation is relatively good Hotel service is better
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard. We look forward to our next trip and we can create more perfect services for you.
Guest User
Honeymoon Round-bed Room
Stayed in Sep 2023
Business travellers
6 review
1.0/5
Posted on Nov 20, 2023
We placed a deposit, and the staff at his counter promised that we would get it back. But when we went back to the counter, he said he wanted to ask the leader We guessed that the hotel occupancy was low, so in order to make ends meet, we thought it was kind of us to cheat us out of 50 RMB. You'd better ask clearly when you go to this hotel. What he said was correct, but what we believed was wrong.
Original TextTranslated by Google
Response from Property: Dear guest, you checked in on October 23rd and checked out on the 26th. Your room card was not returned to the hotel when you checked out. Our staff has contacted you on the same day. You said that you wanted to send the room card back to the hotel, and we also informed you. You returned the room card within three days, but you did not return the room card as of October 29th. We contacted you again on October 29th, but you refused to answer the call. According to the hotel's financial system, you have exceeded the deadline. You should be compensated 50 yuan for the card time. Between October 29th and November 20th, you did not contact the hotel to inform the hotel to return the room card. You returned the room card on the evening of November 20th. The time has passed. It has been almost a month. We apologize for the inconvenience and look forward to serving you again!
Guest User
Budget Queen Room
Stayed in Jan 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Feb 4, 2024
The service is very good, convenient for traveling, the breakfast is very generous, and Xiao Nan at the front desk is very helpful
Original TextTranslated by Google
Response from Property: Thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments and look forward to your next visit!
Guest User
Budget Queen Room
Stayed in May 2023
Business travellers
2 review
1.0/5
Posted on Jun 12, 2023
There are large windows to the left and right in front of the bed in the room. The curtains on the large window in front cannot be completely blocked. I was woken up by the sun at around 6 o'clock in the morning. The room smelled very bad, especially when the air conditioner was turned on.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your sincere opinion. Since the hotel was renovated and opened in 2017, the facilities and equipment have been well maintained. Due to the recent continuous afternoon rain in Haikou, the damp smell in the room will be slightly stronger. This opinion has been fed back to the room manager for rectification and deodorization. You should feel the hotel's relevant rectifications when you return to the hotel for the second time. We look forward to your next visit to the hotel in Haikou to experience our improved services, facilities and equipment.
Tianxiawudi
Guestroom (Double Bed)
Stayed in Aug 2024
Business travellers
24 review
5.0/5
Outstanding
Posted on Sep 14, 2024
Very good, very good environment
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard. We look forward to our next trip and we can create more perfect services for you.
Anonymous User
Business Suite
Stayed in Oct 2023
Family
1 review
3.0/5
Posted on Nov 3, 2023
The bed in the double room is too small. The front desk service attitude is not friendly. The room price is okay, the breakfast is also very good, and the hygiene is also very good. Overall, it's okay.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay at Haikou Xingtai Guangdong Hotel. We deeply apologize to you for your unpleasant stay this time! We have reported the problem to the front-line service department, and the hotel has also conducted service awareness training for all employees. Sincerely looking forward to your next visit
Anonymous User
Budget Queen Room
Stayed in Jun 2024
Business travellers
2 review
0.5/5
Posted on Jul 20, 2024
The front desk man has a bad attitude
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for the unpleasant stay experience. We have verified that because you extended your stay for half a day and the room was closed until 18:00 in the afternoon, the front desk staff called the room around 18:00 to ask if you would like to extend your stay, but you did not leave the front desk until 18.19. The check-out fee was not charged by the front desk. The staff hopes that you will also be considerate of the difficulties faced by the front desk staff. Once again, we apologize for the unpleasantness during your stay. It also shows that our service can be further improved. Thank you for your experience evaluation. We will further improve our management work and hope that you can stay at the hotel again and experience it. Our improved service. Thanks!