Guest User
February 19, 2024
Where I can start. Photos made from good angles, in fact, the sum of the water surface is equal with 4 classic swimming pools at least during winter. Lagoon, Sud see, and outsise Lazy river. That's all. Staying 1-2 days max , after that, boring. The number of people is not limited, so the place is obviously overcrowded, therefore not secure . Additional fact on security: we saw 3 arrests during 2 days by police in the waterpark. The quality of the water is the lowest I have experienced. For example: hair in the water, sand etc. In the Lagoon, there is no shower option or paddle / to wash your feet before you go the pool/ so everyone wash their feet/flip-flop/ swimming suits into the pool directly. If not come early morning, there is no way that you find a sunbed, for people who stay overnight no reserved option even if you paid for stay a fortune.The place advertised that they have free WIFI, which is not true!! WIFI is only available inside of the water park and nothing in the holiday homes. Also, because the place was a bit far from everything, mobil coverage was also poor. During our stay, no cleaning service was performed at all on our premises. There was no microwave in Amazonia house, so heating for us was a struggle . We paid for half board, which was avarage and after 2 days boring. Price was acceptable, but the majority of the staff were rude and didn't speak English . No one wanted to solve issues , accountability just does not exist. We had to leave after 2 days, paid for 5 nights, and not even asked what the issue and how they could help . I wrote a complaint 2 weeks ago, but there has been no answer yet! Update : on English phoneline they start play recorded message in German, snd after 3 minutes they said they are overloaded with calls and system dropp you!! Unacceptable, i am looking for legal steps!!If you don't want to throw your money through a window, do not visit! I am not recommended at all!! Trip typeHoliday · Family Rooms5.0Service1.0Location4.0 Hotel highlightsQuiet RoomsAmazonia : well equipped, outside of the Dome, far on foot /1,5km-2km/, no microwave no Wifi!! SafetyWe did not ourselves safe because of the crowd and also because police were everyday guests, arrested 3 people during our short stay WalkabilityThe park has on shuttle bus, but this is not available in Amazonia houses. Parking in front of the Dome is payable, only option is daly fee!!@ So come to have breakfast/dinner if that is longer than 30 minutes / it is, always/ is a daily parkjng fee. Once you are out , you can not go back with the same ticket. Food & drinksFoid were avarage, drink is overrated, hut because of 32 degree celsius anf 78% humidity, you always thirsty. You are not allowed to bring drinks/ food inside, but we saw lots of people did.