Wuyang Mansion Hotel (Hangzhou West Lake)

Wuyang Mansion Hotel (Hangzhou West Lake) Reviews

Wuyang Mansion Hotel (Hangzhou West Lake)

199 Jiefang Road (Jiefang Lu), Hangzhou, ChinaView Hotel Details
Wuyang Mansion Hotel (Hangzhou West Lake)
Wuyang Mansion Hotel (Hangzhou West Lake)Wuyang Mansion Hotel (Hangzhou West Lake)Wuyang Mansion Hotel (Hangzhou West Lake)
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Wuyang Mansion Hotel (Hangzhou West Lake) Guest Reviews

4.7/5
Amazing
4960 review
Verified reviews
Location4.7
Amenities4.6
Service4.8
Cleanliness4.7
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All Reviews(4960)
Positive reviews(4853)
Reviews with photos/video(937)
Friendly front desk staff(957)
Easy to get around(379)
Great location(230)
Well designed(141)
Convenient for shopping(140)
Well decorated(125)
Luggage delivery service(45)
Has rooms for families(20)
Negative reviews(107)
Guest User
Comfy Queen Room
Stayed in Mar 2024
Friends
3 review
4.0/5
Very Good
Posted on Mar 24, 2024
No slippers for guests. Cause extreme discomfort to guests especially when going to the toilet. White slippers got wet after showering. Hotel must be attentive to guest's needs and discomfort due to the cold weather. Otherwise everything is ok since it's near west lake and other attractions
Response from Property: Hello, distinguished guest! Thank you very much for sharing your check-in experience with us and giving us valuable opinions and suggestions for our work! We have made improvements in time, and we didn't leave you with a perfect memory this time. We look forward to making up for all of them next time (give me a chance!) We are working hard and look forward to your witness! Wishing you all the best!
Guest User
Theme Double Room
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 26, 2024
I’m 14 how we can go and see if my ear yeah
Response from Property: Thank you for your 5 points of praise. Your praise is the greatest support and encouragement for us, and will also be the driving force for us to keep moving forward! We will work harder to repay the trust and love of every guest with better products and more thoughtful service. I wish you all the best.
Guest User
Theme Double Room
Stayed in Jan 2024
Solo travellers
3 review
5.0/5
Outstanding
Posted on Jan 23, 2024
Fantastic location and beautiful decor. The staff was helpful. I had booked a small room, and when I got there, the Hotel let me upgrade to a bigger room with a private bathroom and living room. The train station is less than a 10-minute walk. West Lake is shopping the same.
Response from Property: Thank you for choosing the West Lake Store of Wuyang Mansion. No matter how many advertisements there are, it is not as good as everyone's word of mouth. We always attach importance to word-of-mouth publicity, and pay more attention to the personal experience of each guest. As long as you come to the hotel, you are a distinguished guest of the hotel. We are willing to do our best to make your trip easy and pleasant. We look forward to you. Come again and feel the different style of Wuyang Mansion Hotel. Wishing you all the best!
BBeast
Theme Double Room
Stayed in Dec 2023
Solo travellers
32 review
4.0/5
Very Good
Posted on Dec 31, 2023
Mixed feelings… the room is quite good reserved from the old mansion. However the isolation is not good. Very cold at night even turn on the heater. The kitchen service is so so, we wanted to stay a bit in the restaurant after 9h30 just to finish our food. But the male staff came and asked us to leave. Why should he be that unthoughtful? The old couple came a bit late to ask if there is any coffee / tra, he just answered no. Even the coffee machine still can be functional. In short, good stay but need to train staff to be more considerable and the room needs to improve the isolation system
Response from Property: Hello, distinguished guest! Thank you very much for sharing your check-in experience with us and giving us valuable opinions and suggestions for our work! We have made improvements in time, and we didn't leave you with a perfect memory this time. We look forward to making up for all of them next time (give me a chance!) We are working hard and look forward to your witness! Wishing you all the best!
JKK
Comfy Queen Room
Stayed in Dec 2023
Friends
12 review
3.2/5
Posted on Dec 28, 2023
Only 1 lift in the hotel. Some room are location very far away from the lift. Old facilities inside the room. Poor maintenance. Room make up upon request with the front desk, but they only clean the room bedsheets did not change.. front desk is nice and very helpful. A big group stay during my check in time, breakfast finished but some did not refill. Breakfast time is from 730 until 930, i reached at 8am most of the food is finished, refill later but only a part of it.
Response from Property: Dear guests, thank you for staying and providing us with the opportunity to serve you. Your comments have support and suggestions, which are our rare and valuable wealth. We will continue to work hard to improve various services, hoping to meet you again at Wuyang Mansion. I wish you a happy mood and a happy family!
Guest User
Family Room
Stayed in Oct 2023
Other
1 review
5.0/5
Outstanding
Posted on Nov 1, 2023
Very good hotel, the staff are very friendly and helpful we had great breakfast also with vegetarian options the room are good and clean.
Response from Property: Dear Guest! We will cheer for every recognition from everyone, and we are happier than receiving orders. Thank you for your favorable comments about the lady at the front desk. We will work harder and look forward to giving you a better accommodation experience! I hope you will witness our growth and we will accompany you on your journey~ Looking forward to seeing you again~ I wish you and your family health and happiness!
Jacek Jan
Theme Standard Twin Room
Stayed in Oct 2023
Friends
3 review
5.0/5
Outstanding
Posted on Oct 30, 2023
Good value, clean and close to West Lake and old city. Very helpful and friendly service.
Response from Property: The clouds are gorgeous, the rain is transparent, the wind is persistent, the moon is affectionate, the thoughts are lingering, the love is eternal, the stars are brilliant, and you are unforgettable. We have a variety of room types and a nutritionally balanced and delicious buffet breakfast. We look forward to your unique stay. We hope that you will see us as not only a hotel, but also your quiet haven. We look forward to your coming again~
Anonymous User
Special Queen Room
Stayed in Apr 2024
Solo travellers
5 review
3.7/5
Posted on Apr 16, 2024
The price is unbeatable with the location. The room itself is not bad but I can smell the smoke inside the room.
Response from Property: Dear guests: We are very sorry for your bad experience during your stay. When we see your feedback, we will continue to improve and adjust, so that every guest can be satisfied. The theme of Wuyang Mansion is to create a hotel with the theme of the Republic of China. The decoration is retro and nostalgic design. In addition, there are many hotels of different styles under the company. If you have the opportunity, you can also experience our other hotels. The location is excellent, the transportation is convenient and accessible. At the same time, I wish you a happy life and work step by step!
Guest User
Comfy Queen Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 9, 2024
Great place and even better staff! Xu went out of her way to make us feel welcomed. Definitely recommend staying here!
Response from Property: Distinguished guests! We will cheer for every recognition from everyone, more than receiving an order. Thank you for your good comments on the little sister at the front desk. We will work harder and look forward to bringing you a better stay! Hope you witness our growth, we accompany you on the journey~waiting to meet again~I wish you and your family health and happiness!
Guest User
Comfy Twin Room
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 28, 2024
The location is very good, near everywhere The receptionist is super helpful and friendly
Response from Property: Dear guests, your high recognition is like a wisp of fragrance, which makes us happy. Time flies, and the sun and the moon are running. I hope that during your journey, the five oceans care will accompany you from time to time to provide you with the best service. The hotel is located at the intersection of Jiefang Road and Zhongshan Middle Road, about 30 minutes' drive from Hangzhou East Railway Station, about 10 minutes' drive from Cheng Railway Station, and about 700 metres from Ding'an Road Station of Metro Line 1. It is very convenient and a 10-minute walk from West Lake Scenic Area. I ho
Guest User
Comfy Queen Room
Stayed in Mar 2024
Couples
5 review
5.0/5
Outstanding
Posted on Mar 20, 2024
Everything was perfect, staff very professional and very sympathetic, room very clean, will come back again!!
Response from Property: Dear guests, your satisfaction is our greatest wish, thank you for our recognition, we will do better. Listen to the most beautiful sound in the world, is the beauty of the breeze blowing dew; appreciate a picture carved by the years, is the bright moon dotted with starry wonders. Send good wishes to you, I wish you a happy life, welcome home anytime ~ ~ ~
Guest User
Comfy Queen Room
Stayed in Sep 2023
Business travellers
4 review
5.0/5
Outstanding
Posted on Sep 7, 2023
Excellent services , prime location , very comfortable. Very affordable price, will definitely come back again .
Response from Property: Dear guests, your satisfaction is our greatest wish, thank you for our recognition, we will do better. Listen to the most beautiful sound in the world, is the beauty of the breeze blowing dew; appreciate a picture carved by the years, is the bright moon dotted with starry wonders. Send good wishes to you, I wish you a happy life, welcome home anytime ~ ~ ~
Ricky_Hon
Comfy Queen Room
Stayed in Sep 2023
Solo travellers
7 review
4.0/5
Very Good
Posted on Sep 9, 2023
Location is convenient to all area and has many food shops around. KFC is just near to the hotel.
Response from Property: Thank you for staying in Wuyang Mansion (West Lake Store). The hotel welcomes guests from all sides with good location advantages, first-class facilities and equipment, considerate and meticulous high-quality services, and shares the noble experience. It is only 1km away from the "World Cultural Heritage" - the West Lake Scenic Spot. The Metro Line 1 around the hotel can directly reach the East Railway Station, the Railway Chengzhan, the Passenger Transport Center and the South Bus Station. Traffic is very convenient, is your first choice for business travel! The mansion invites you, wish you a happy life!
camiespinosa
Boutique Themed Room (Double bed)
Stayed in Jan 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jan 16, 2024
The room was a bit cold but the staff gave us an extra blanket. The room is big and spacious. Breakfast has a big variety of things. Location is good, only a few blocks away from West Lake.
Response from Property: Dear guests: Thank you for your comments. We will make unremitting efforts to bring guests a more comfortable experience. We hope that our high-quality service can give guests a unique journey life. Wuyang Mansion West Lake Store sincerely invites you to stay again!
Guest User
Theme Double Room
Stayed in Jan 2024
Solo travellers
9 review
4.7/5
Amazing
Posted on Jan 10, 2024
Very convenient location for tourism. Very helpful front desk staff. Electricity set-up in the bed room should be improved (for example, every time you switch the light on it also switches on the TV…)
Response from Property: Hello, distinguished guest! Thank you very much for sharing your check-in experience with us and giving us valuable opinions and suggestions for our work! We have made improvements in time, and we didn't leave you with a perfect memory this time. We look forward to making up for all of them next time (give me a chance!) We are working hard and look forward to your witness! Wishing you all the best!