The Silk Lakehouse, Shangri-La Hangzhou
1 night
Rooms and Guests
1 room, 2 adults, 0 children
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The Silk Lakehouse, Shangri-La Hangzhou

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The Silk Lakehouse, Shangri-La Hangzhou, Xihu District, Hangzhou, Zhejiang, China
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hotel overview picture
Last booked 2 hrs ago
Highlights
Superb views
Ideal location
Free parking
Newly renovated
Delicious breakfast
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Amenities
Indoor swimming poolFree
Hiking
Fitness RoomFree
Private parkingFree
Priority airport pick-up
Bar
Tea Room
2 Restaurants
All Amenities
9.8/10
Perfect
Great location, brand new, flash
All 47 Reviews
Surroundings
Metro: Fengqi Road
(3.2 km)
Metro: Longxiangqiao
(3.4 km)
Airport: Deqing Moganshan Airport
(32.7 km)
Train: Hangzhou Railway Station
(6.3 km)
Train: Hangzhou East Railway Station
(12.5 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Premier Room, Lakeview
4

Premier Room, Lakeview

1 King bed
60-63m² | Floor: 3,5
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Romance Room, Lakeview
5

Romance Room, Lakeview

1 King bed
57-66m² | Floor: 3,5
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Serenity Suite, Garden View
4

Serenity Suite, Garden View

1 King bed
68-74m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Garden View Twin
4

Garden View Twin

2 Single bed
42-46m² | Floor: 2-3,5
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Lakeview Room
4

Lakeview Room

1 King bed
42m² | Floor: 3,5
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Premier Room, Garden View
4

Premier Room, Garden View

1 King bed
60-63m² | Floor: 2-3,5
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
Serenity Suite, Lakeview
4

Serenity Suite, Lakeview

1 King bed
68-74m² | Floor: 3,5
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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West Lake Suite
4

West Lake Suite

1 King bed
85m² | Floor: 2-3,5
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Romance Room, Garden View
4

Romance Room, Garden View

1 King bed
57-66m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Garden View King
4

Garden View King

1 King bed
42-46m² | Floor: 2-3,5
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Guest Reviews

9.8/10
Perfect
47 reviews
Verified Reviews
  • Cleanliness9.7
  • Amenities10
  • Location9.8
  • Service9.6
Average for similar properties in Hangzhou
Most Mentioned
e‍l‍w‍a‍n‍g‍1‍1
May 29, 2025
The hotel experience was phenomenal, offering a blend between modern luxury and traditional Chinese culture. The ambiance was incredibly relaxing, creating a serene environment through the stay. Room service was prompt and professional, with just the right touch of friendly conversation. Rico, who went above and beyond by offering a complimentary room upgrade, enhancing the overall experience.
A‍l‍e‍n
June 6, 2025
Great location, brand new, flash
Z‍h‍a‍o‍t‍a‍n‍g‍z‍h‍u‍M‍o‍n‍i‍c‍a
June 7, 2025
Shangri-La Hangzhou is the first five-star hotel by the West Lake. It has a long history and was a must-go hotel for business travel more than 20 years ago. However, it gradually faded out of my circle of choices after the emergence of Four Seasons and Grand Hyatt. But this time, the new brand Shuizhixinju made me re-recognize Shangri-La. Walking into the hotel lobby is like entering a garden on a midsummer night. The waiters are warm and thoughtful, and the technological innovation of the guest rooms refreshed my original impression of Shangri-La. The breakfast is also good, although not much, but just right. The whole environment is also very beautiful and pleasant. The bed is also good, and the softness and hardness can be adjusted. I will choose to stay next time.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 8, 2025
The hotel as a whole is as warm and green as its name. From the willow-leaf chandelier in the lobby to the emerald green bathtub in the room, it is refreshing. It is also the hotel with the most flowers I have ever stayed in. From the garden to the corridor to the room, they are all carefully selected flowers, although some of the colors are a bit gaudy. This time I stayed in their Water Rhythm Garden View Room and Lake Reflection Heart Garden View Room. The former is small and exquisite, just right for one person, a little crowded for two people, but the style is more distinctive, especially like the design of the bathroom and shower room; although the latter has a popular large bathtub and a unique window view, the style of other areas of the room is a bit monotonous. The room on the second floor can immersively watch trees, birds and squirrels, which is more artistic on rainy days. What satisfies me most is the four-piece bath set it provides. There are 2-3 kinds of bath salts alone, and even four or five kinds of dried flower bags of flowers. The atmosphere is full. The hotel also provides more abundant bath packages to choose from, which understands what girls want. There are also some other thoughtful small designs, such as the charging socket next to the sofa, which fully considers the scene of browsing the phone; such as the hidden charging drawer of the bedside table, the wires can be completely stored inside, neat and beautiful; such as the trolley for the tea table and the trolley next to the bathtub, which are very convenient and flexible. The bed is super comfortable and soft, and the accessories are also very beautiful. I like their embroidered slippers and Sisley co-branded body lotion, which has a light and long-lasting fragrance. The hotel activities participated in the incense making and tea tasting parties, both of which are recommended and worth spending time to experience. I tried the Western Restaurant and Jinsi Tinghai in the restaurant, and I recommend the latter. The bar in the Western restaurant is good. I recommend Shanqingcui, which is very refreshing.
Original TextTranslation provided by Google
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
June 8, 2025
Facilities: Very new Hygiene: Clean Environment: Very beautiful, right in the West Lake Scenic Area Service: Very thoughtful Free minibar and enjoyment corner on the first night: Rich in variety Welcome gift: Good-looking snacks. Special points 👍Vanessa is very enthusiastic, and Jimmy Xiong took us to the 5th floor to see the beautiful scenery of West Lake and explained the West Lake. Like 👍The breakfast is very exquisite, and the staff's particularly thoughtful service makes people feel comfortable. Special praise for Manager Dai's first-class service.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 7, 2025
The butler service is very meticulous, there are many activities in the hotel, such as Tai Chi, the hotel is in a great location, and the breakfast is rich and delicious! The hotel manager Rico's service is particularly good
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 8, 2025
A very satisfying stay! From the moment I stepped into the hotel lobby, I felt the attentive service. The front desk lady was enthusiastic and professional. She checked me in quickly and patiently introduced the surrounding food. The room was clean and tidy, and the bedding was soft and skin-friendly. Lying on it instantly relieved the fatigue of the journey. The smart device was easy to operate, and even the lighting mode was very atmospheric. There was a rich variety of breakfast, including Chinese and Western dishes, and the freshly cooked wontons were especially fresh! The gym and swimming pool are fully equipped, and it is super relaxing to swim in the evening. I also received a souvenir when I checked out, and I was ecstatic about the details! Highly recommended to all friends who travel~
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 2, 2025
Basic room type, cramped design; good food, especially the Chinese restaurant Jinsi Tinghai, which cooks carefully; the service of the housekeeper Xiaoshou is just right. Cleanliness, there is room for improvement!
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 1, 2025
We only arranged a one-day trip to Hangzhou. As we saw it was a newly opened hotel, we wanted to check in. There was a small incident when we first arrived at the hotel and the experience was particularly bad. We complained about it when we checked in. The front desk manager Rico heard it and took the initiative to deal with it. He personally sent us to the room and brought us specially prepared drinks. Good hotel hardware facilities are necessary, but soft services reflect quality and details. I will choose this hotel again next time I come to Hangzhou.
Original TextTranslation provided by Google

Services & Amenities

Indoor swimming pool
Fitness Room
Bar
2 Restaurants
Meeting Room
Multi-Function Room
2 Restaurants
饮湖边 The Living Room by Alan Yu
Style: A la carte
Cuisine: European
Open for: Breakfast, Lunch, Dinner, Cocktails
Ambience: Romantic
Business hours: [Mon - Sun] 08:00-23:00
香草花园
Style: Buffet
Open for: Breakfast
Ambience: Romantic
Business hours: [Mon - Sun] 06:30-10:30
More Amenities
Internet
Indoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Facilities for Children
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00

Front desk hours: 24/7

The property will provide check-in details after booking

Guests Accepted
Guests from all countries/regions are welcome at this property

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
For all room types, cots can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 1 year old and under
Extra cot: Free

Breakfast
TypeWestern
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:30 Open
AgeFee
Children 6 years old and under
Free
Children 7–12 years old
CNY 156.00 (approx. £16.08) per person
Children 13–17 years old
CNY 312.00 (approx. £32.16) per person
Adult
Buffet:CNY 312.00 (approx. £32.16) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required

Pets
Pets are not allowed

Service Animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

  • Cash
Legal Information
This property is managed by a professional host. Professional hosts are parties that act for purposes relating to their trade, business, or profession and are regarded as traders under EU law.
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Frequently Asked Questions

What are some things to do near The Silk Lakehouse, Shangri-La Hangzhou?

You can visit the following landmarks near The Silk Lakehouse, Shangri-La Hangzhou: Tomb of Su Xiaoxiao, 190m from your search (straight-line distance).

What amenities and services does The Silk Lakehouse, Shangri-La Hangzhou have?

The Silk Lakehouse, Shangri-La Hangzhou has the following amenities and services: Guest Laundry.

Does The Silk Lakehouse, Shangri-La Hangzhou have a swimming pool?

Yes, The Silk Lakehouse, Shangri-La Hangzhou has a pool.

Does The Silk Lakehouse, Shangri-La Hangzhou provide breakfast?

Yes, guests at The Silk Lakehouse, Shangri-La Hangzhou can enjoy breakfast during their stay. Breakfast option(s): Western.

Are pets allowed at The Silk Lakehouse, Shangri-La Hangzhou?

Unfortunately, pets are not allowed at The Silk Lakehouse, Shangri-La Hangzhou.

What are the check-in and check-out times at The Silk Lakehouse, Shangri-La Hangzhou?

The check-in time at The Silk Lakehouse, Shangri-La Hangzhou is 14:00 and the check-out time is 12:00.

Which airport is closest to The Silk Lakehouse, Shangri-La Hangzhou?

Deqing Moganshan Airport is the closest airport to The Silk Lakehouse, Shangri-La Hangzhou, and it is about 59 mins from hotel by car (32.7 km).

How much does it cost to stay at The Silk Lakehouse, Shangri-La Hangzhou?

Prices at The Silk Lakehouse, Shangri-La Hangzhou are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

About This Property

Nearest AirportDeqing Moganshan Airport
Distance to Airport32.73KM
Nearest Train StationHangzhou East Railway Station
Distance to Train Station12.49KM
Nearest Metro StationLongxiangqiao
Distance to Metro Station3.39KM
Average Price FromGBP637
Hotel Star Rating5