Hangzhou Xihu District 5-star Hotels

Fantastic service, very friendly staff. Rooms are well airconditioned and beds are very comfortable. good water pressure and heating. moreover hotel allowed us to check out a little later so that our 1 year old daughter could have a midday nap.

We are a family of 3 adults. The room size and beds ( 1 queen & 1 single) were perfect for our needs. It wasn’t a roll away bed, it was a proper single bed for the extra pax. And beddings were comfy and great. Room size was good… spacious enough to still provide a 2-seater sofa, and a single armchair. Coffee making, kettle of good quality. Bathroom shower was good, vanity top very good and even a spacious area for a bath tub. It was cold outside at 2 - 5 degrees, but it was warm and good inside. Breakfast was good and tasty. Coffee was good. We had dinner at their in-house restaurant, and good was great! Front desk staff was warm and very friendly, and provided much assistance to us in hiring taxis, and showing us how to get around. It made our day as getting around was super easy with the directions given by one of the senior female staff ( which unfortunately I did not manage to get her name). She was patient and super helpful. And housekeeping lady was equally warm and friendly. We had a lovely time here. We chose this location because it was only 15 minutes to Xixi Wetlands , which we wanted to visit and attend the night show : Jin Xi Gong Xixi. It was a beautiful performance, not to be missed. But they are closed for winter now. To get to West Lake, there is a Metro 450 m away and will take you pretty fast there.

A very satisfying stay at the hotel. The hotel itself is as beautiful as a painting. The Jiangnan style is full of elegance. The room is luxurious and attentive. The service was very considerate. I was very impressed. Because I was traveling with three elderly people, the hotel upgraded me to a suite. It’s very comfortable and the photos are great. If you have the chance, you’ll want to experience other hotels under the Banyan Tree umbrella.

Some of the best service that I have received in China! I highly recommend this hotel. I was made to feel welcome as soon as I arrived by Samuel at the front desk. All staff have been trained impeccably. Even the house keeper said 'Sorry to disturb you' in the most beautiful English. As a member of the Marriott group, I usually stay in their hotels, but I have to say, these are the best trained staff that I have experienced in China. Adam, the food and beverage manager walked me through the hotel and was incredibly accommodating. The room was beautiful, the facilities are excellent and you can't fault the location if you are looking for tranquillity amongst the hill of Hangzhou. I will be recommending to all my friends.

Is so beautiful and peaceful 🥰 🛏️ bed is comfortable and have two types of pillows (soft and meddle soft). The view for the room is so nice, so green, you feel like you are in other place 💁🏻♂️staff are very helpful and friendly 🏯 near for a different highlight and easy to choose 🚲 or 🚕

Loved everything about this place. We came for a two night staycation and it was a fabulous get away from the city. The grounds are fantastic - there are peacocks, black swans, huge koi, a natural lake, two swimming pools (one outside particularly impressive), kids playground, indoor children’s room for little children, well equipped gym. The room was really spacious with large swivel tv, Marshall Blu tooth speaker, nespresso machine and Artelier Cologne shower gel/shampoo/body lotion/conditioner and soap. The breakfast room has lovely comfy sofas as well as tables. Breakfast was good and we spent a long time in the mornings just enjoying a long leisurely breakfast looking out at the garden. The attention to detail was superb, little extra goodies and just a general feeling that it was a cared—about place. Service was great, friendly and helpful but equally un-intrusive. This was such a nice experience as I’ve previously booked weekends away in China at big brand hotels and been really disappointed so I was apprehensive. Rose Garden Resort did not disappoint, we felt it was like being in a European boutique style hotel. It was so refreshing. We were here when it was wet and cold and we still enjoyed it - relaxing with books and at the indoor pool. We popped out into Hangzhou for dinner using DiDi which was easy enough. Highly recommended, we will be back again!

Dear Trip Manager , Make sure hotel’s top management reads this message . I had checked out around 1.50 pm on 1st then gone to watch hockey match and after match directly drove to Shanghai. After Shanghai around 8.45 pm released I left my & families passport in locker of the wardrobe , locker was left open therefore no password required to open . I immediately called hotel’s front desk first spoke to lady she told exact locatio n of three passports. I waited for 20 minutes then called again this fine spoke to another person “ Wu” , he was more responsive and told he will check and assured to call back but he didn’t call back . I called after about 20 minutes he told he found a gold chain . This my gold chain I asked him again did he find passport he told “ no , think else was found “. Actually he didn’t send anybody to room to check . He lied ! . I told him to check again as I told him exact place of my passport. He said he will get it checked . I waited again for about 20 minutes again and called again spoke to him this time he told that another guest has checked in and therefore they cannot as guest is not in room . He told me to wait until guest comes back . Hotel’s housekeeping staff had found my chain in afternoon while cleaning and gave it front desk . Actually hotel should have called me on mobile immediately but wondering why this such kind of negligence . Absolutely disappointed. We kept on calling a few time until 1.15 am , my wife called atleast 10-15 times . Front desk staff kept on saying cannot enter room as guest hasn’t comeback . Meanwhile I had contacted via your app to three agents they said they will come back in one hour but nobody did …..!!! I had called around 1.15 am to hotel and told them I have no option to call police . Then Wu told he wait for 10 minutes , he called back and told to call police . I called 110 gave full information to police and with 10 minutes local police station called back to verify and after about 10-15 minutes I called Police again they said front desk has found my passports . If front desk had not authority to enter thek should have given option to call police and then they could enter room to search . Untrained unprofessional staff made me suffer for 4 & half ours . I will tell this story to all and will tell to all to never stay in this hotel ever …. Thanks

Huajia Villa has a profound heritage, including a stone carving of Mr. Dongpo and a handwritten inscription by Mr. Jin Yong👍The accommodation environment has a grand lobby, the rooms are clean and have a cultural atmosphere. The natural environment of the Villa is beautiful, the breakfast is rich, the lunch is delicious, and the butler Liu Yinyong provides meticulous service👍 The photographer Lego was professional and serious, and he took beautiful photos of me👍Although we only stayed for one night, we left wonderful memories here.

This Hotel is really something special. It has the best location on West Lake and is set in the most beautiful ground. The staff went to extraordinary lengths to make this a fantastic experience. Liu and Chen from the concierge even used their own money to help us take out bikes around the lake and the kitchen prepared a special breakfast for the train.

This hotel is amazing. Far exceeded my expectations. Finally I know what Platinum Diamond Hotel is called. Catering: Jinsha Restaurant is a Michelin-starred restaurant, offering all-you-can-eat golden-breasted pork (pictured below), Jinsha Chicken, Bamboo Soup, and Braised Abalone Pork. Even during the Chinese New Year, we couldn’t even get in line. Fortunately, the hotel gave priority to guests; we were given hawthorn cakes and nine-bend red plums while we were waiting. Breakfast is a buffet with noodles, braised pork, yogurt platter, hot orange juice, and a variety of exquisite snacks. Room: The bathroom is spacious and bright. There is a pack of dried chrysanthemums for bathing next to the bathtub. Shampoo and shower gel are all top brands. As a gift in the room, there is Gongyan Pu'er, which Emperor Qianlong drank. Service: Because it was off-season, the hotel gave children a free breakfast, upgraded the room type, and gave the children a special bear room card. The hotel has an entertainment program for children every half an hour on average. The room is cleaned twice a day, and new fruits are provided each time, which are the best in season. There will also be a night service every day and small cakes will be delivered. Environment: There is a huge yard, an infinity swimming pool, alpine azaleas, pink plum blossoms, a winding corridor, antique buildings, and a water system among them (as shown below). If you happen to happen to be able to see ”Most Reminiscences” on the hotel's large lake ”It's Hangzhou” performance Location: On the edge of the West Lake, you can take a boat directly from the hotel pier to the West Lake Pier. You can reach Yanggong Embankment in ten minutes' walk from the gate. The hotel is also very close to other Michelin restaurants 🍴, such as Jie Xiang Lou… The hotel is so good, I can’t say enough good things about it Highly recommended! ! ! Spending 5,000 yuan here is so worth it