Bai Xiang Holiday Hotel (Harbin Central Street) Guest Reviews
4.6/5
Very Good
1069 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.7
Cleanliness4.5
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All reviews(1069)
Positive reviews(1044)
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Great location(295)
Convenient location(175)
Delicious breakfast(156)
Friendly front desk staff(88)
Easy to get around(66)
Would stay again(50)
Tasty restaurant(10)
Negative reviews(25)
Guest User
Standard Room
Stayed in Jul 2024
Couples
32 review
3.5/5
Posted on Jul 16, 2024
Located close to walking street and walking distanct to St. Sophia. Nearby is a good restaurant and convenian stote. Room is small. Carpet floor is not very clean. no TV no refrigerator.
Response from Property: Dear guests, hello! Thank you for your support and trust in Harbin Baixiang Holiday Hotel (Central Street Branch)! We have received your valuable comments. In order to improve the guest experience, the hotel will continue to improve our facilities and equipment. We will never stop on the road of striving to satisfy our guests! All the hotel staff sincerely look forward to your visit again!
Meeseeks00
Atrium-view Twin Room (No window)
Stayed in Jun 2024
Family
18 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Good location and good customer service, very convenient! Hotel is within walking distance to the main zhongyang district
Response from Property: Dear guest, hello! Thank you for choosing Harbin Baixiang Holiday Hotel (Central Street Branch). We see your satisfaction and support for the hotel and are touched in our hearts. Thank you very much for leaving us such precious words in your busy schedule. Every word makes us very surprised and gratified. We will definitely continue to work hard to do better to repay your kindness and hope to have more opportunities to provide you with sincere and considerate service. Thank you again and wish you a smooth work!
Guest User
Standard Room
Stayed in Aug 2024
Couples
3 review
5.0/5
Outstanding
Posted on Aug 30, 2024
Wonderful experience staying at this hotel. Top location, excellent and friendly staff, quality breakfast. Definitely coming back next time.
Response from Property: Dear guest, hello! Thank you for choosing Harbin Baixiang Holiday Hotel (Central Street Branch). Your satisfaction and support for the hotel are evident in our eyes and touching in our hearts. Thank you very much for leaving us such precious words amidst your busy schedule. Every word and sentence has surprised and pleased us greatly. We will continue to work hard to do better and repay your kindness. We hope to have more opportunities to provide you with sincere and considerate service. Thank you again and wish you a smooth work!
Anonymous User
Standard Room
Stayed in Feb 2024
Travel with friends
6 review
4.2/5
Very Good
Posted on Mar 11, 2024
Over all ok, overprice if compare with new renovated hotel like ibis. no shutter bus from airport or to snow world festival. Staff can’t talk english but helpful. Small and old room like picture. Location near zhongyang street.
Response from Property: Dear guests, hello! Thank you for your support and trust to Harbin Baixiang Holiday Inn (Central Street store)! We have received your valuable advice. In order to improve the check-in experience of the guests, the hotel will continue to improve our facilities and equipment, and we will never stop on the road to satisfy the customers! All the hotel staff sincerely look forward to your visit again!
Anonymous User
Double Room
Stayed in Feb 2024
Travel with friends
15 review
4.7/5
Amazing
Posted on Feb 15, 2024
Great location. Friendly staff and the room is digitally equipped. Fruits and drinks are served in the evening and the staff will do their best to cater to your needs.
Location is amongst popular spots and getting a Didi or taxi can take up to 20-30mins upon booking and waiting.
Lots of food choices. A great dumpling store just a few doors down. And walkable to other tourist sites.
Response from Property: As a Baixiang person, I also hope to accompany you to the ends of the world. As Baixiang said, our service is on the road, and we are everyone's companions. The road requires walking thousands of miles, and the book requires reading thousands of books. Looking around, everything is praise. Your praise encourages us to move forward and encourage us to do Baixiang better. This is Baixiang's partner, and we are proud of Baixiang! Thank you for the good review. We will continue to work hard and look forward to your 5-point review next time you come. I wish you a happy life and a happy family!
Guest User
Double Room
Stayed in Jul 2024
Couples
3 review
3.5/5
Posted on Aug 5, 2024
Pros: good central location close to Zhongyang Street & eateries. Walking distance to Daoli Market & Sophia Cathedral. One receptionist named Xue was very helpful.
Cons: hotel is a bit old & needs updating in bathroom.In particular, our bathroom has a sensor light which comes on regularly even when not in use in the middle of the night.
We did not eat at the hotel.
Marc in Shanghai
Standard Room
Stayed in Jan 2024
Travel with friends
23 review
4.7/5
Amazing
Posted on Jan 21, 2024
Staff are friendly and helpful. Breakfast buffet was good. Location is good.
Bathroom smelled. Had to keep the door closed to keep it from making the whole room smell.
6/8
Response from Property: Dear guests! Thank you very much for staying in this hotel and sharing your feelings! I'm very sorry for not giving you a wonderful check-in experience. If you find that your room is not satisfied, you can communicate with the hotel front desk. We also have the general duty manager to help you solve it. If there are service suggestions, please give you guidance. Your satisfaction is the best affirmation and incentive for us, we will continue to work hard to provide better service for you and all guests! Sincerely look forward to your visit again!
HENDRIK
Parent-child Room
Stayed in Jan 2024
Family
8 review
4.0/5
Very Good
Posted on Jan 4, 2024
This hotel kids friendly
Staf very helpfull they even prepare voice translate for comunication with foregin
Room big, clean and warm
Breakfast many varian
3-5 min only walk to center zhongyang street & zhaolin park
* RECOMENDED HOTEL AT HARBIN *
Response from Property: Dear Sir, Thank you very much for choosing Harbin Baixiang Holiday Hotel (Central Branch) and leaving this detailed review. Located on the bustling Central Street in the city center, it is only a five minute walk from the famous scenic spot Flood Control Memorial Tower and St. Sophia's Church. The transportation is particularly convenient, and the superior geographical location and convenient transportation conditions have repeatedly received praise from guests. But Baixiang people are well aware that meticulous and thoughtful service is the key to retaining guests in hotels. We will continue to work hard and strive to do better in our services, in order to gain your satisfaction and recognition. The development of Baixiang cannot do without your continued attention and support. We sincerely invite you to visit again. Wishing you and your family happiness and all the best!
Guest User
Standard Room
Stayed in Dec 2023
Solo travellers
3 review
4.0/5
Very Good
Posted on Jan 2, 2024
Decently maintained for an old hotel. Furniture is old but technologically upgraded, even the curtains are electronically controlled! Room was a comfortable temperature and the hotel even provided extra heaters. I was there during Christmas. Can’t beat the location, just off the main walking Zhongyang street. Staff were very helpful when I asked about getting to the cable car and sun island. I communicated in Chinese so can’t say if they speak any English.
Response from Property: As a Baixiang person, I also hope to accompany you to the ends of the earth, as Baixiang said, our service on the road, we are everyone's companions, the road, to walk thousands of miles, books, to read thousands of books. Looking ahead, all is praise, your praise encourages us to move forward, encourage us to do the better of Baixiang, this is the partner of Baixiang, we are proud of Baixiang! Thank you for the praise. We will continue to work hard and look forward to giving us 5 points when you come next time.I wish you a happy life and a happy family!
Guest User
Standard Room
Stayed in Dec 2023
Family
16 review
3.7/5
Posted on Jan 3, 2024
The location is very very good as it is in the Central street of Harbin. But, there is only meeting rooom there, with no other facilities.
The service is good, and the hygiene is ok.
It is just because the carpet is a bit dirty and this hotel is very very old. Also, it is not 4 stars level hotel, it is more like 2.5 stars.
Not only the location is good, but also there is a Russian cuisine restaurant that is delicious nearby, I recommend everyone to try that restaurant. But, there is a lot of people there, so you need to go there early otherwise the seats will be full and need to wait for a really long time.
This hotel is ok if you live there for a night or two, but if you stay in this hotel for 3 nights or more, then I dont really recommend you to live in this hotel.
Response from Property: Hello! Thank you very much for staying at this hotel! Please allow us to express our sincerest apologies for not being able to provide you with a comfortable and satisfactory accommodation experience. The carpet is dirty due to recent weather changes and occasional snowfall, causing floor stains. If you have any dissatisfaction with our room or facilities, please let us know as soon as possible, and we will promptly maintain or replace the room for you. We will make every effort to provide you with high-quality service and a perfect stay experience. Finally, we sincerely look forward to your next visit!
Kok Chun Lee
Standard Room
Stayed in Jan 2024
Family
19 review
4.7/5
Amazing
Posted on Feb 24, 2024
Great location, easily access for tourist and to main tourist attractions
Herry Ismanto
Double Room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 27, 2024
Good , toop
Response from Property: Dear guest, we are honored that you have chosen to stay at Baixiang Holiday Hotel (Central Branch) and share your distinguished stay experience. Having a comfortable stay when traveling is the expectation of every traveler, and it is also the ultimate goal we are committed to. We will continue to work hard to make your journey perfect. The entire Baixiang family sincerely looks forward to your visit again (and your family), and will once again provide you with more sincere and considerate services.
Taylor Anderson
Double Room
Stayed in Feb 2024
Travel with friends
12 review
4.0/5
Very Good
Posted on Feb 20, 2024
Hotel is in a really good location for sightseeing. Although the hotel is very old and smells like cigarettes.
Response from Property: Dear guests! Thank you very much for staying in this hotel and sharing your feelings! I'm very sorry for not giving you a wonderful check-in experience. If you find that your room is not satisfied, you can communicate with the hotel front desk. We also have the general duty manager to help you solve it. If there are service suggestions, please give you guidance. Your satisfaction is the best affirmation and incentive for us, we will continue to work hard to provide better service for you and all guests! Sincerely look forward to your visit again!
Maewbin
Family Room
Stayed in Aug 2023
Travel with friends
8 review
5.0/5
Outstanding
Posted on Aug 15, 2023
I have the impression of staying at this hotel. The location of the hotel is convenient for sightseeing in the heart of Harbin. Near tourist attractions such as Zhongyang Da Jia There are many restaurants nearby. The hotel staff are very friendly and kind. If there is a chance, I will definitely come back to stay here again.
6/7
Response from Property: Dear guests, hello! You are welcome to our hotel, your recognition and encouragement is the biggest motivation for our progress. It is our highest honor to bring you high quality service and perfect occupancy experience. We will continue to improve the service quality of the hotel in the future. Thank you very much. I hope to meet you again in Harbin Baixiang Holiday Hotel (Central Store) soon! I wish you a happy life and a happy family!
Kisvari Tamas
Standard Room
Stayed in Feb 2024
Couples
5 review
4.2/5
Very Good
Posted on Feb 5, 2024
The hotel is at a perfect location, just beside the walking street. It is not a new building, but everything in the hotel and in the room was OK.
Response from Property: As a Baixiang person, I also hope to accompany you on your journey to the ends of the earth. As Baixiang said, our service is on the road, and we are fellow travelers for everyone. The road requires traveling thousands of miles, reading thousands of books. Looking around, it's all praise. Your praise encourages us to move forward and make Baixiang better. This is Baixiang's partner, and we are proud of Baixiang! Thank you for your positive feedback. We will continue to work hard and look forward to receiving a 5-point rating from you next time you arrive. Wishing you a happy life and a happy family!