To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.7
Service3.9
Cleanliness3.9
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Positive reviews(646)
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Negative reviews(109)
Otautahian
Standard Business Room-Double Bed
Stayed in Aug 2023
Solo travellers
57 review
3.5/5
Posted on Aug 27, 2023
This is a pretty typical Holiday Inn Express, but it is 30 minute wak to the nearest metro station, and about 10 minutes to the closest mall. However, if you will using the Sports Center, then this hotel is in a good location.
The laundry room has three washing machines and one dryer. The breakfast selection is fine, and the dining room is large and feels more like a big coffee house. All the staff werr polite and helpful, as expected.
6/9
Response from Property: Dear guest,Thank you for taking the time to share your feedback on your experience at our hotel. Our hotel is located at the junction of Hefei New Administrative District and Economic and Technological Development Area, at the exit of Jinzhai Road of Heining Expressway and the entrance/exit of the south end of Jinzhai Road Viaduct, a 5-minute walk to the Olympic Sports Center, and about 1.2 kilometers away from Huarun Vientiane City and Zhengrande Plaza, which makes the hotel's geographic location very good.We are delighted to know that you enjoyed our hotel's laundry room and breakfast ,especially on the staff service. It's something that all of our staffs take proud in. We will definitely pass your kind words to them. We look forward to the opportunity of welcoming you back soon. Best Regards, IHG Social Listening Team
Sam100
Standard Business Room
Stayed in Dec 2023
Couples
55 review
3.5/5
Posted on Jan 27, 2024
Location is great but the hotel itself is decent and not too expensive
Response from Property: Dear guest, thank you for choosing our hotel. We are honored that you have recognized the location and price of our hotel. Guest satisfaction is our greatest motivation to keep improving, so your feedback is very important to us. In the future, we will continue to work hard and look forward to providing you with an even better stay experience next time. IHG Social Listening Team
Guest User
Standard Business Room
Stayed in Feb 2022
Couples
5 review
2.5/5
Posted on Feb 28, 2022
I don't know how to start this review because this hotel was so disappointing, the amenities are old and the room was dirty, the bathroom is the worst I have ever seen. The restaurant was good looking but the food has no variety, also very disappointed.
Response from Property: Dear guests,thank you much for your stay and sharing you felling. We well continue to improve the service quality and the quality of facilities and equipment.We hope to bring a warm stay environment to each guest,look forward to your check-in again,and wish you good things every day.
dexterifics
Standard Business Room
Stayed in Oct 2021
Solo travellers
6 review
3.7/5
Posted on Oct 5, 2021
An average hotel that provides average comfortability. But the foods were nice.
Response from Property: Thank you for your comments and welcome to visit again.
Michael Menor
Standard Business Room
Stayed in Oct 2021
Friends
77 review
1.5/5
Posted on Oct 4, 2021
its beyond holiday inn standard....i will not come here again...
Response from Property: Thank you very much for your stay and sharing your feelings. We will continue to improve the service quality and the quality of facilities and equipment. We hope to bring a warm stay environment to each guest and look forward to your check-in again.
Guest User
Standard Business Room-Two Beds
Stayed in Jul 2023
Friends
1 review
5.0/5
Outstanding
Posted on Jul 25, 2023
good!
Response from Property: Dear Guest, Thanks for sharing your valuable feedback with regards to our hotel. At Holiday Inn Express, we’re always on the go. Making sure everything is prepared so that guests feel comfortable, confident and empowered to make the most of your day.Because if something matters to our guests, it matters even more to us.We hope you will visit us again. IHG Social Listening Team
Immaculate
Standard Business Room
Stayed in Jan 2022
Solo travellers
3 review
3.2/5
Posted on Jan 12, 2022
well, the air conditioning wasnt working
Response from Property: I'm sorry to bring you a bad check-in experience. The air conditioner is broken. You can tell the front desk to change your room again