Bach Suites Saigon, a Member of Design Hotels Reviews

Response from Property: Dear Mr. Wu,Thank you so much for choosing us for your Christmas vacation! We are thrilled that you enjoyed our cozy atmosphere, facilities, breakfast offerings, and our attentive staff. It warms our hearts to hear that we contributed to making your stay memorable.We regret to hear about the TV volume and wish that we had been informed for our timely rectification. If possible, we would love a chance to do better on your next visit.Thank you once again for including us in your travel experience. We look forward to having you back soon.Warm regards,Thuan Chau (Ms.) | Hotel Manager

Response from Property: Dear Ms. Mandy,Thank you so much for choosing to stay with us! We are absolutely delighted that you had a wonderful time visiting the city. We are thrilled that you loved our classy interior, convenient location, and attentive service from our staff. We always strive to prioritize comfort above all else, and we are glad that we achieved it with you.We look forward to welcoming you back soon. Thank you once again for including us in your travel experience.Warm regards,Thuan Chau (Ms.) | Hotel Manager

Response from Property: Dear Ms. Jimenez,Thank you so much for choosing us for your hotel stay! We are absolutely delighted that you made the most of your time on your visit to the city.We are thrilled that our accommodation served you well. From our facilities, service, and culinary options, we are so glad that everything suited your preferences. Nevertheless, we greatly appreciate your constructive words for the pool area. We will certainly take them into account for our future improvements.We look forward to welcoming you back very soon. Thank you once again for including us in your travel memories.Warm regards,Thuan Chau (Ms.) | Hotel Manager

Response from Property: Dear Ms. Peggy,Thank you very much for your kind review.We are glad to hear that you enjoyed our convenient location and found it easy to explore nearby attractions and eateries. It means a lot to know that you plan to return, and we will be delighted to welcome you back.Wishing you safe and pleasant travels until then.Warm regards,Thuan Chau (Ms.) | Hotel Manager

Response from Property: Dear Sir or Madame,Thank you so much for choosing us for your hotel stay! It was an absolute pleasure to welcome you to the heart of the city.We are thrilled that our cleanliness was among the highlights of your stay. Your acknowledgement is truly a testament to the attentiveness of our staff. We always try our best to make sure our guests feel right at home during their time here, and we are glad we did it for you. Your kind words for Ms. My will definitely be passed on to her. She would be delighted that her efforts are cherished.We look forward to welcoming you back very soon. Thank you once again for including us in your travel experience.Warm regards,Thuan Chau (Ms.) | Hotel Manager

Response from Property: Dear Ms. Mockus, Thank you so much for sharing your thoughts about your recent stay with us. We are thrilled to hear that you appreciated the stylish décor, the attentiveness from our team, and the effort we put into our breakfast menu. Your kind words are motivation for us to continue delivering memorable experiences. We apologize to learn that your stay was impacted by the issues you mentioned. The lack of hot water in your shower is certainly not up to our usual standards, and we regret that this affected your comfort. While our team did not receive a report of the issue during your stay, please know that we encourage our guests to communicate their concerns with us for our timely assistance. Nevertheless, we appreciate you mentioning this and have since addressed it with our maintenance team. We also acknowledge that the noise from the nearby club disrupted your rest, and we sincerely apologize for the inconvenience. However, kindly be aware that we are a city hotel. While our location offers convenient access to many city attractions, we understand that it may not be ideal for everyone. We truly hope to be able to accommodate you with a more suitable room type on your next visit. Thank you once again for your understanding and kindness. We are grateful for your review and sincerely look forward to your return. Warm regards,Thuan Chau (Ms.) | Hotel Manager