Guest User
August 13, 2023
Be very careful with this accommodation. We have been with them for 4 nights, booking on Agoda. The pool is incredible but everything else is a disaster. The manager, Moon, does everything possible to sell you tours that are much more expensive than in the city, and tries to sell you from check-in and even at breakfast, when she sits with you with brochures. The rooms are in poor condition, they were not cleaned in 3 days, the shower screen was broken, the air conditioning was leaking. It felt like everything was dirty. We also had bad experiences, like a shouting match at 1 AM and no one from security (supposedly there is someone) came to do anything. We rented bikes that barely stopped for 50k per bike per day. The worst thing was that we had extended one more night (the 5th) the day after arriving, and two hours before, he came and told us that (by chance?) he had forgotten it and that he had resold it to a family at a higher price. When we left in disgust for another accommodation, he canceled the reservation on Agoda to avoid bad comments when he sees that guests are not satisfied. It's a shame to ruin a stay in a city as beautiful as Hoi An just because the manager wants to make money and more money.
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