Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jan 1, 2026
unsweetenedharibo
I spent a pleasant end of the year in Chalet Ivy Weiss, everything was fine, the bed and meals were good, the hot springs were comfortable, my staff was also very enthusiastic, and I also helped to set the car to arrive and leave the hotel. I will stay in skiing next time.
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Price per night from:AU$243
Posted on Dec 30, 2024
N YipThis is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included.
It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel.
The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options.
There was no gym in the hotel and difficult to do some proper full-body exercise.
Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us.
We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better.
Staff in general was very helpful and friendly and some of them spoke English and Chinese.
The hotel was short of staff IMO. I could see them running around in the hotel.
The ski equipment room could be equipped with better facility to dry ski boots and gloves.
Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway.
The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run.
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Price per night from:AU$675
Posted on May 28, 2026
Guest UserI was looking forward to my stay in Setsu Niseko but I feel disappointed with their breakfast.
Maybe it’s green season, breakfast choices is based on Ala carte and very limited to same menu; kids have to eat the same thing everyday, no other choice.
Parking: no complimentary parking for hotel guest, you have to pay JPY2000/day.
Pro: room is spacious, onsen is good, hotel is very clean!
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Price per night from:AU$288
Posted on Apr 6, 2026|Superior Double Room With Cypress Onsen View Bath - Non-Smoking
陳勝雄1
Nestled on the tranquil shores of Lake Toya, Hotel Premium Lake Toya (ホテル プレミアム・レイク トーヤ) feels like a secluded haven, a true escape from the hustle and bustle of daily life. The moment you step in, time seems to slow down, and your mind finds a sense of calm. Outside the window, the vast and captivating Lake Toya unfolds, with its picturesque scenery creating a living masterpiece that's unforgettable.
Each guest room is meticulously crafted, like a work of art – spacious, comfortable, and adorned with warm, elegant decor. The private open-air bath in every room, with the natural fragrance of hinoki and elm wood, gently embraces your tired body and soul. At night, as soft lights illuminate the room, lying on the plush bed, the world feels wonderfully peaceful and tender. Waking up in the morning, brewing a cup of coffee and enjoying it with the lake view outside – a simple yet profoundly blissful moment unfolds.
The warmth of the service is truly the most touching aspect here! From the moment you enter, you're greeted with meticulous and genuine hospitality. Thoughtfully, they arrange for you to change into comfortable slippers and offer a welcome drink; everything flows naturally and without pretense. I particularly remember a young female staff member with glasses who, with her fluent English and attentive, thorough explanations, made me feel incredibly comfortable and respected. Encountering such dedicated individuals during a trip is undoubtedly a rare stroke of luck.
And the hotel's facilities are full of surprises! Outside the large public bath, complimentary drinks are available, along with table tennis and arcade games, adding a playful touch to your relaxation. The lobby features Japanese snacks and board games, creating a cozy and inviting atmosphere; the relaxation area on the second floor is even more serene and comfortable – once you sit down, you won't want to leave.
The dining experience here is simply sublime. Various alcoholic beverages are kept in ice buckets, freely awaiting wine enthusiasts! Dinner is exquisite and innovative; each dish is a stunning work of art, so delicious that it makes you want to return just for the food. Breakfast is delicate and abundant, awakening your taste buds and setting a wonderful tone for the day. The shiso soda thoughtfully provided in the in-room mini-fridge is incredibly refreshing after a hot spring soak, leaving a lasting, pleasant aftertaste.
The toiletries have a delicate fragrance, leaving the skin soft and comfortable after use – even these small details are not overlooked. The overall service is friendly and sincere, without being overly familiar, yet maintaining just the right amount of professionalism. It truly feels like a 'just right' luxury experience!
The hotel's surroundings are quiet and pristine, and transportation to and from the lakeside is convenient. Whether taking a taxi or using the hotel's shuttle service to JR Toya Station, it's effortless.
It feels like Hotel Premium Lake Toya is not just a hotel, but a cherished memory of a journey. Here, the scenery is more than just scenery, and the service is more than just service – it's a reason to return to square one and rediscover the beauty of life.
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Price per night from:AU$394
Posted on Apr 8, 2026
Ying, Stacey
The staff at Park Hyatt are incredibly attentive and thoughtful. The front desk ladies are not only beautiful but also very meticulous and considerate, especially kind and warm towards children. This time, I'd like to extend a special thanks to the hotel's reservations department for taking care of a returning guest like me by promptly upgrading our room, which made our trip incredibly comfortable and enjoyable. The hotel's ski valet is a major reason why we ski here; it saves so much effort when you're tired from skiing. Last year, I remember there were enthusiastic staff members who helped with putting on and taking off ski boots; it seems that service isn't available this year. It would be even better if it were! 😄 Thank you! 🙏
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Price per night from:AU$444
Posted on May 12, 2026
Guest UserThis hotel is located on a hilltop, offering fantastic views of both the lake and the sea. We stayed in a lake-view room this time and even caught a fireworks display at night, though they were a bit small. The sunrise in the morning was absolutely beautiful, with a very tranquil lake. While the hotel is a bit older, the amenities and service are still top-notch. I really love this hotel.
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Price per night from:AU$391
Posted on Apr 9, 2026|Deluxe Family King Room
Guest UserOverall speaking - we love the hotel!
Location - its a ski in ski out resort, only 1 minute walk away from the ticket office and rental. Shuttle buses are also available to commute to other resorts. Generally speaking, its a quieter area compared to Hirafu
Services - Staff were very friendly and attentive, there is a ski valet at the hotel so it makes things so much easier for us
Amenities - there is a hilton shop at the lobby, that also serves as a convenience store. As there is no convenience store around Niseko Village, the shop comes in handy. Love the onsen facility as well, perfect to wrap up the day after skiing
Room - hotel room is slightly smaller and worn out than expected, but the view outside the room is amazing
Would highly recommend Hilton NV!
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Price per night from:AU$163
Posted on Feb 18, 2025|Twin Room With Shower Only Non-smoking
JessyTThe plus point of this hotel is the outdoor mixed gender onsen.
The location is inconvenient, although there is shuttle bus provided but limited time slot. There is no convenience store or restaurant nearby.
I was advised the late check out rate at ¥3300 per hour but I was confused when 1 of the staff advised another guest at ¥2200 per hour. Why double standard? I guess maybe it depends on the room type?
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Price per night from:AU$80
Posted on Feb 27, 2026
ljhaykim
We had a great stay in Toya! The hotel is conveniently located near both the bus station and the train station, which made traveling very easy. The location is definitely one of its best features.
The staff were very accommodating and helpful throughout our stay. Just a heads up — there is no private bath in the room, so be prepared to use the public bath/onsen. But honestly, the onsen was very good and relaxing, so it was a great experience.
Getting a taxi early in the morning (before 7 AM) can be quite difficult in Toya, so it’s better to arrange your taxi the night before. A taxi from the station to the hotel costs around 2,000–3,000 yen.
Overall, a comfortable, relaxing, and convenient place to stay!
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Price per night from:AU$76
Posted on Mar 3, 2026|Deluxe Suite With Tatami
NabellachanceWe stayed at Niseko Towers and overall had a mixed experience.
The location is great if you’re driving, as there is plenty of parking available. Without a car, however, it may feel less convenient. The building has an onsen on-site, which was a nice touch after a long day out.
One of the biggest positives is the size of the apartment — it’s very spacious, with more than enough room for large luggage and ski gear. This makes it comfortable for longer stays.
However, there were some downsides. The bed was quite hard, and we both woke up with back pain during our stay. Unfortunately, the breakfast was disappointing — very limited selection and lacking in quality. It didn’t feel like much care was put into the overall hospitality experience.
In summary, the space and parking are strong points, but improvements in bedding comfort and breakfast quality would make a big difference.
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Price per night from:AU$106