DW Hotels Reviews

Response from Property: Dear guest, thank you for your love of the staff. We look forward to your next visit and wish you a happy life!

Response from Property: Dear guest, thank you for choosing DW hotel. Wishing you a pleasant journey and looking forward to your next visit.

Response from Property: 尊敬的客人，您好！首先，感謝您選擇入住我們酒店並分享您的入住體驗。對於您在春節期間遇到的種種不便，我們深表歉意，並衷心感謝您提出的寶貴意見。關於早餐的問題，我們非常理解您在高峯期遇到的混亂和座位不足的情況。我們將加強早餐時段的管理，優化座位安排，確保每位客人都有舒適的用餐環境。對於小朋友的收費問題，我們在各個平台都有公佈我們的收費細則，1.2米以下小童免費，1.2m-1.4m以內收取半價34元，1.4m以上的小童全價，並不存在強行加價這一説法。關於隔音和噪音問題，我們深感抱歉。我們將加強對服務員的培訓，確保他們在工作時保持安靜，同時也會考慮對房間隔音進行改進，以提升客人的睡眠質量。關於熱水供應的問題，我們會立即檢查並調整熱水系統，確保無論何時都能提供穩定的熱水供應。至於停車管理的問題，我們會加強門口的停車管理，確保車輛進出順暢，避免類似情況再次發生。您的反饋對我們非常重要，我們將認真對待每一個問題，並努力改進我們的服務。我們真誠希望您能給我們一次機會，讓我們在您未來的入住中提供更好的體驗。再次感謝您的理解和支持，祝您旅途愉快！

Response from Property: Dear guest, Thank you very much for choosing our hotel and providing your valuable feedback. We sincerely apologize for the problems you experienced during your stay. First of all, regarding the sound insulation issue, we attach great importance to your sleep quality, and poor sound insulation will indeed seriously affect your rest. We will take necessary improvements to the soundproofing in the guest rooms to ensure a quiet and comfortable accommodation for all guests. Secondly, regarding the morning cleaning service, our goal is to provide guests with a clean and tidy living environment, but at the same time we must ensure that your rest is not disturbed. We will review and adjust the cleaning service schedule and strengthen staff training to ensure that we pay more attention to guests' privacy and rest when carrying out cleaning work. We sincerely hope that you can give us a chance to improve, and look forward to your visit again to experience our improved service quality. We apologize again for the inconvenience caused to you and thank you for your understanding and support.

Response from Property: Dear guests, thank you very much for your trust in the Ctrip platform and for choosing to stay in our hotel. We sincerely apologize for the inconvenience caused to you by this room arrangement. The hotel does have corresponding booking rules for room allocation, but we also understand that you need a quiet rest due to your travel fatigue. We were unable to properly handle this for you in the first place, which is a shortcoming of our service. We have taken your feedback seriously and will discuss with relevant departments how to better balance the rules and guest experience in the future. We will work hard to improve our service process to ensure that subsequent guests will not have similar unpleasant experiences. We look forward to having the opportunity to serve you again in the future and give you a satisfactory accommodation experience.

Response from Property: Dear guest, thank you very much for your recognition of the family room. We are also very sorry that your stay in the standard room was not satisfactory. Regarding the smoke and strange smell in the room and the cleanliness of the bathroom, we have quickly reported it to the housekeeping department, strengthened the supervision of the cleaning process and room ventilation, and will conduct a comprehensive investigation and rectification to ensure that such incidents do not occur again. We look forward to your visit again, giving us a chance to make it up to you and let you feel the comfort and cleanliness you deserve.

Response from Property: Dear guest: We are very sorry for the unpleasant stay experience you have had. Regarding the air conditioning noise issue, we will immediately arrange for professionals to inspect and repair it to ensure that subsequent guests will not be bothered by this problem again. For occasional noises caused by wardrobe sensor failures, we will also arrange technicians to repair them as soon as possible to ensure the normal operation of the room facilities. We are fully aware of the importance of good sleep to our guests and will do our best to improve these issues to enhance our service quality. Once again, we deeply apologize for the inconvenience caused to you and look forward to seeing our progress during your next stay.

Response from Property: Dear guests: Hello! We are very sorry to hear about your unpleasant experience at our hotel. Regarding the outdated hotel facilities you mentioned, we will seriously consider gradually updating and upgrading them to improve our guests' stay experience. As for the air conditioning in the front lobby, it is due to the recent hot weather and the frequent opening and closing of the front door, so the cooling effect is affected. In terms of room layout, we will also reflect on how to optimize it to meet the needs of different guests. We deeply apologize for the turbid water and debris. This is a serious mistake in our work. We will immediately conduct a complete inspection and cleaning of the water system to ensure that similar problems do not occur in the future. At the same time, if room hygiene issues cause you to change rooms, we will strengthen the management and supervision of guest room cleaning and improve hygiene standards. Once again, we deeply apologize for the inconvenience caused to you. We will work hard to improve the shortcomings and hope to have the opportunity to provide you with better services in the future. Thank you for your feedback and wish you a happy life!

Response from Property: Thank you very much for your good comments on our hotel! We have been committed to providing guests with a high-quality accommodation experience. We are very happy to hear your satisfactory comments on the hotel's location, lobby, sightseeing elevator, theme room and breakfast. We will continue to work hard to maintain the hotel's high-quality service and continuously improve guest satisfaction. Looking forward to your visit again and wish you a happy life!

Response from Property: Thank you for your detailed review of the hotel! I am glad that you have praised the completeness of the room facilities. We have been committed to providing a comfortable accommodation experience. Regarding the toilet mat, it is a personalized service experience given to guests by the hotel in winter. Each one is brand new and unused to ensure the hygiene and health of each guest. I am glad that you like the rich variety of breakfast. We will continue to work hard to maintain high-quality catering services. As for the mini bar, we hope that this little surprise will add a pleasant experience to your stay. Looking forward to your visit again, thank you for your support!

Response from Property: Dear guest, hello. We are very sorry for the unpleasant stay you had. We are deeply sorry for the problems you encountered in our hotel. We attach great importance to your feedback and have begun to conduct a comprehensive inspection and cleaning of the room to ensure that similar problems will not occur again. At the same time, we will strengthen the management and supervision of room hygiene and improve service quality. If you have other questions or need further help, please feel free to contact us and we will do our best to solve the problem for you. Thank you again for your feedback and support, and hope that you can give us a chance to provide you with quality service again. I wish you a happy life!

Response from Property: Dear guests: Thank you for staying at Huangshan Fuli Blue Mountain Hotel. Thank you very much for sharing your experience and feelings with us. We sincerely hope that every guest who stays here can feel our most sincere enthusiasm and the best service. All the hotel staff sincerely look forward to your visit again!

Response from Property: Dear distinguished guest, hello. Thank you very much for your support and evaluation of the Forever Blue Mountain Hotel. As one of the few boutique hotels in Huangshan City, we always take "serving with heart and treating guests with sincerity" as our motto. Every Blue Mountain person has worked hard for this. Our services and facilities can be appreciated by you and your family, which is a great encouragement and support to us. We look forward to your visit again.