Sheraton Miramar Resort El Gouna Reviews

very nice hotel

Nice shop, understaffed

The lake view is a joke. The lake is just a small bubble. The balcony is blocked by a tree. Like other reviews, there is a certain degree of discrimination, but most of the staff are friendly, although this is what they should do. I wanted to pay extra to upgrade the sea view, but the one we were shown was just a slightly larger bubble. The staff told me that this was the best sea view room, but I didn't upgrade it in the end. The swimming pool is open very late and closes very early. If you want to go to the sea, this hotel is completely unnecessary. The food is not even as good as the 100 yuan buffet in China. You basically eat bread to fill your stomach. We gave a US dollar as a tip for the luggage, but the other couple didn't have change and gave 10 Egyptian pounds, which was a very bad attitude. This kind of thing shouldn't happen to a five-star hotel. It is recommended to pay extra to choose a better all-inclusive hotel, or a regular all-inclusive. If you want to save money or don't have time to stay in the hotel when you go to the sea, just choose a cheap one in the city. It's not convenient to travel here. Finally, we checked in. When we were leaving, the staff was very nice. I forgot to ask his name. When he saw us carrying our luggage, he kept apologizing to me and told me that they should arrange a shuttle bus to pick us up. The staff at the beach and the pool were also very nice. When we wanted to go swimming after the sun went down, the staff at the beach told me that the sea was very dangerous after the sun went down and joked that there would be sharks. The staff at the pool patiently told me that the pool was closed and needed to be disinfected, which would hurt my eyes. Overall, it was really not worth the price.

The road is being repaired at the entrance, everything else is fine.

Hotel location is good, breakfast is good. But the room facilities are really old, especially the sanitation of the bathroom is so-so. As far as five-star hotels are concerned, the price/performance ratio is not high. There are gaps in all aspects of lobby services.

We spent the last week of March at the Sheraton Miramar Resort El Gouna during Ramadan, and one of the absolute highlights of our stay was the exceptional service provided by Hamad Rabie, the beach waiter at Beach Bar 3000, and Nadi, the lifeguard. Hamad was incredibly attentive, friendly, and caring throughout our entire stay. He made sure we always had fresh and cold drinks delivered right to our sun loungers – often before we even asked. His timing, professionalism, and warm personality really elevated our beach experience. Equally impressive was Nadi, the lifeguard, who not only kept a watchful eye on everything but also made sure the beach was always clean and inviting. He checked in regularly, asked if everything was okay, and always had a kind word and a smile for us. Especially during Ramadan, both of them went above and beyond. Their effort, kindness, and dedication made us feel truly looked after. They are a perfect example of world-class hospitality. Thank you, Hamad and Nadi, for making our holiday so relaxing and memorable!

Only arrived on the 13/3/25. Absolutely lovely hotel. The grounds are so beautiful and picturesque. Great staff who are very attentive and also deal with issues brilliantly . Food is lovely and varied . I could go on complimenting this hotel . Customer service staff always doing the rounds asking if everything is ok and any issues are dealt with promptly . Thank you so much to all at the Sheraton. You all work tirelessly to provide a good service to us all . Room 5107 Derek & Mark

The hotel is beautiful, rooms are spread over multiple small islands. We had a renovated room almost directly on the beach which we really enjoyed. Unfortunately the service at the beach near "The Palace" was virtually non-existent. I don't mind getting my own drinks when there is no service on the beach, but then it should not take a long time (sometimes up to 30 minutes) to get something.

All staff were veey friendly, professional and helpful and also cheerful. Want to support and help especially the main restaurant staff. Specially Moussa, Dalia and El Aswany. Also pool staff too Ahmed working on the main pool. Finally hotel facilities are good and rooms and renovated only comment I had was that check in was a it late and room was too far from reception especially that I have a young baby.

Hotel in general is nice. Variety of pools is good with plenty of sunbeds. There is a good range of sunbeds at the beach with amenities spread evenly along the beach. The room does what it is supposed to do. However showers are out dated & water pressure is low. Always a good supply of bottled water in the room & mini bar is kept well stocked. Gym is OK. Basic workout. Food. Please can someone learn how to make the porridge correctly. Most days it's like water with a few oats floating in it. The only item freshly cooked is omelette. Limited juice selection. Lunch is the same every day so gets a tad boring. Dinner, themed nights but a basic selection of food which is often tepid. However there is an Italian & oriental restaurant. Highly recommend the oriental, food was excellent. Italian was OK. Food is the area that we felt was not great. The staff are absolutely lovely & will do everything that they can for you. In fairness the Hotel is little different to the other all-inclusive hotels in the area of which we have stayed in most. We would say it is good.

All is phantastic. Especially the Lobbybar Service is amazing as usually. Abdallah is a very professional barkeeper and always friendly and service oriented! Thanks a lot for everything ! We are coming back for sure ! See you soon guys !

We had a wonderful stay at the Sheraton Miramar. Everything was perfect: the setting, the services, the meals, the staff, the decor. A special mention goes to Maikel, who served us at the beach. Congratulations for the quality of his work and his ever-present smile.

On arrival at the hotel we received the most friendly welcome from the staff, especially Rafeet who then put our cases on to a buggy and drove us to our room carrying our cases for us and showing us the the facilities in the room, great way to start our holiday Our room was really good it was big with a great bathroom mini bar, tea & coffee making facilities, good size balcony with seating & wonderful views over the Red Sea. The hotel & grounds are maintained and cleaned to the highest standards, beautiful gardens & views around the lagoons. The swimming pools are big & well maintained as well. A lovely chap,called Ehab made sure everyone around the pool area were looked after with towels, sun beds etc.. always Ways happy to see you. The all inclusive food selection in the main buffet restaurant was amazing, beautiful food, cooked & presented to an incredible standard. Vast choice for breakfast, lunch and dinner with a different theme each evening if you wanted to try it. Stations around the restaurant had chefs cooking speciality dishes each day which was superb too! Only disappointment was the Asian restaurant which you need to book was fully booked booked for the whole duration of our stay. I think they need to increase the capacity there so guests aren’t feeling missed out as I heard a few people complaining about it. All of the staff at the resort were so nice & friendly & seemed determined to give the best service possible, always smiling! Plenty to do in the surrounding area too. El Gouna is a very clean, safe place to holiday. We will definitely return here! Thanks again to Ehab at the pool and Rafeet at the reception for their exceptional service.

Another fantastic stay at the Sheraton, El Gouna. Special mention to Hamed Gamal at the Beach Bar (blocks 8000 / 9000h. Fantastic service - yes, making us feel welcome every day definitely!! A credit to the hotel and he and the temperature, great service and the views - the reason we will book again later this / next year. Thanks Hamed 👏