Kempinski Hotel Mall of the Emirates Dubai

Kempinski Hotel Mall of the Emirates Dubai Reviews

Kempinski Hotel Mall of the Emirates Dubai

Mall of The Emirates - Sheikh Zayed Rd - Al Barsha - Al Barsha 1 - Duba, Dubai, Emirate of Dubai, United Arab EmiratesView Hotel Details
Kempinski Hotel Mall of the Emirates Dubai
Kempinski Hotel Mall of the Emirates DubaiKempinski Hotel Mall of the Emirates DubaiKempinski Hotel Mall of the Emirates Dubai
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Guest Reviews of Kempinski Hotel Mall of the Emirates Dubai

9.4/10
Amazing
40 review
Verified reviews
Location9.4
Amenities9.0
Service9.5
Cleanliness9.5
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All reviews(40)
Positive reviews(39)
Reviews with photos/video(2)
Awesome stay(11)
Great location(8)
Great service(7)
Negative reviews(1)
Abla Ali
Superior Room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 25, 2025
We stayed for one night as a group of four and enjoyed close rooms on request the staff was helpful and when we told them we were celebrating my sisters graduation they didn’t hesitate to bring us a complimentary cake. The rooms are clean and the location is perfect it took us 6 minutes from our room to the mall.
Response from Property: Dear Ms. Ali,Thank you for your heartwarming feedback. Our team strives for excellence, and your praise lets us know we're doing a great job! We appreciate you choosing to stay with us, and we look forward to welcoming you to the Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager
Haidar
Superior Room
Stayed in May 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Jun 23, 2025
Excellent location and helpful staff , I recommend it for either business or luxury accommodation
TerenceFung
Grand Deluxe Room
Stayed in Dec 2024
Business traveller
3 review
9.0/10
Great
Posted on Feb 21, 2025
Good hotel connected to the mall. Services and facilities were pretty standard.
Response from Property: Dear Mr. Fung,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager
Julien
Superior Room
Stayed in Apr 2025
Business traveller
7 review
9.0/10
Great
Posted on May 14, 2025
hotel looks good service is good breakfastbis nice
Response from Property: Dear Mr. Julien,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager
Anonymous User
Superior Room
Stayed in Nov 2024
Couple
1 review
6.5/10
Posted on Jan 16, 2025
Good location, cleanliness so so , can be better.
Response from Property: Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. We appreciate your feedback and thank you for sharing your experience as this only improves our service. Please rest assured that your feedback has been addressed. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager
muhammad
Superior Room
Stayed in Feb 2024
Family
1 review
9.5/10
Amazing
Posted on Mar 11, 2024
Hotel room, service, location was amazing, I like it , Also swimming pool was nice
Response from Property: Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. The satisfaction of our valued guests is our priority, and we aim to ensure our guest experience, from arrival to departure, is always a smooth one. I am glad that we achieved this during your stay with us. We hope to welcome you once again.Yours sincerely,Slim ZaianeGeneral Manager
EMIR
Grand Deluxe Room
Stayed in Mar 2024
Family
16 review
10/10
Outstanding
Posted on May 3, 2024
Everything was awsome Special thanks to door keeper Mr.Fernando
Response from Property: Dear Guest,Thank you for your heartwarming feedback. Our team strives for excellence, and your praise lets us know we're doing a great job! We appreciate you choosing to stay with us, and we look forward to welcoming you to the Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager
Jen@09
Grand Deluxe Room
Stayed in Nov 2023
Family
6 review
10/10
Outstanding
Posted on Jan 15, 2024
Super location, helpful & friendly staffs. Kudos to the friendly, helpful & pretty front desk lady during our first day of checked in. I hope you had a smooth delivery & congrats to your new born! :) You made my day after a tiring flight to Dubai. And thanks to the front desk staff who advised & helped me to booked a transport to Abu Dhabi during my last day with Kempinski, despite your busy work load with other guests We had a wonderful 7 nights stay with Kempinski Hotel MOE! Thank you!
Response from Property: Dear Guest,We are delighted to hear about your experience at the Kempinski Hotel Mall of the Emirates! The team strives to provide our guests with the warmest hospitality and most efficient service, and it makes me happy to hear this was achieved during your stay. Your compliments are not only rewarding but also encouraging. Please visit us once again. We will be looking forward to having you back.Yours sincerely,Slim ZaianeGeneral Manager
Leung CW
Executive Grand Deluxe Room
Stayed in Nov 2023
Couple
49 review
7.5/10
Posted on Dec 22, 2023
Found extra tooth brush on the floor after the room service which don’t belong to us. And the cover in the executive lounge has the screw broken… and most importantly the wooden key never works! Changed for more than 6 times and finally they give us the plastic keys which works perfect. Not something you expect from a five star hotel…
Response from Property: Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. We appreciate your feedback, and thank you for sharing your experience as this only improves our service. Please rest assured that your feedback has been addressed with the appropriate team to prevent this issue from occurring in the future. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager
Faraj Onar
Grand Deluxe Room
Stayed in Sep 2023
Family
1 review
6.0/10
Posted on Oct 22, 2023
The hotel quite old and most of the rooms has dumb and humidity. humidity level so high, we had our first room with stinky and was very smelly, one of our kids has problems with breathing so we ran away and we asked them to get another room. We were looking for a clean room trill late evening, finally got one was ok. We been to several rooms all other were same conditions. The hotel needs renovation. Was not worth of the money we paid. In fact it’s very expensive hotel
Response from Property: Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. We appreciate your feedback, and thank you for sharing your experience as this only improves our service. Please rest assured that your feedback has been addressed with the appropriate team to prevent this issue from occurring in the future. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager
Guest User
Corner Suite
Stayed in Jan 2025
Travelling with friends
5 review
8.0/10
Very Good
Posted on Mar 4, 2025
Good.location
Response from Property: Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager
MRayC
Grand Deluxe Room
Stayed in Jan 2023
Business traveller
13 review
10/10
Outstanding
Posted on Feb 13, 2023
After 3 years to Dubai, Kempinski Emirates mall still 1st choice to stay.
Response from Property: Dear Guest,Thank you for patronizing Kempinski Hotel Mall of the Emirates. I am delighted that you chose to stay with us and that we exceeded your expectations once again. Your loyalty to Kempinski means a lot to us and is greatly appreciated. It is always a pleasure to host you, and we are looking forward to welcoming you back.Yours sincerely,Slim ZaianeGeneral Manager
HAZZA RASHED
Grand Deluxe Room
Stayed in Jun 2022
Family
1 review
10/10
Outstanding
Posted on Jul 24, 2022
Very Good location connected to The Emirates Mall, kind staff and helpful.
Response from Property: Dear Guest,Thank you for your heartwarming feedback. Our team strive for excellence, and your praise lets us know we're doing a great job! We appreciate you choosing to stay with us, and we look forward to welcoming you at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager
Guest User
Superior Room
Stayed in Jun 2022
Business traveller
1 review
9.5/10
Amazing
Posted on Aug 5, 2022
Noting to complain about !
Response from Property: Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager
Yas taj
Grand Deluxe Room
Stayed in Apr 2025
Family
5 review
10/10
Outstanding
Posted on Jun 2, 2025
A fabulous family stay! The staff were wonderful with the children, the facilities were excellent, and the view from the room was stunning. Thank you to the Kempinski for these wonderful memories.
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Response from Property: Dear Guest,Thank you for your heartwarming feedback. Our team strives for excellence, and your praise lets us know we're doing a great job! We appreciate you choosing to stay with us, and we look forward to welcoming you to the Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager