The Unexpected Ibiza Hotel - Ushuaïa Club entrance included Reviews

Response from Property: Dear Guest,Thank you for your positive feedback!We’re glad to hear that you had a good experience with us.We hope to welcome you back soon!Kind regards,Rachele BertolazziOnline Reputation Senior Advisor

Response from Property: Dear Endler Boff,Thank you so much for taking the time to share your fantastic experience with us! We're thrilled to hear that you had an amazing time and that you're considering returning next summer. Your kind words about our service and considering us the best place in Ibiza mean the world to us. We can't wait to welcome you back and make your next visit even more memorable. We're here to ensure your future visits are just as wonderful as this one.Warm regards,Belén RodríguezOnline Reputation Senior Advisor

Response from Property: Dear guest,I'm truly sorry to hear about the issues you encountered during your stay, especially regarding the charges and room location. Your feedback is important to us, and we take your comments seriously.It's concerning to hear that you felt that way by the counter in regards to the room location upgrade. We apologize for any confusion or misunderstanding in this matter. However, prices in hotels are like flights and they can vary a lot from day to day. Regarding the price of the ice, we have ice machines in the corridors where you can get complimentary ice.We appreciate your patience in bringing these issues to our attention. Your satisfaction is important to us, and we will work to address and rectify these concerns to improve the overall guest experience.If you have any further concerns or if there's anything else we can do to assist you, please feel free to reach out to us directly. We hope to have the opportunity to serve you better in the future.Thank you for choosing Ushuaïa Ibiza Beach Hotel.Warm regards,Belén RodríguezOnline Reputation Senior Advisor

Response from Property: Dear Mathilde,A huge thank you for this warm and complimentary comment! We are delighted to learn that your experience with us was excellent from start to finish. Your recognition of our team and your words about the kindness, efficiency, and welcome touch us deeply. We will not fail to pass on your thanks to Alexandra as well as to the person who accompanied you to the airport - your words will be a great source of motivation for each of them. It is a real pleasure to read you, and we hope to welcome you again very soon. With all our gratitude, Rachele Bertolazzi Online Reputation Senior Advisor

Response from Property: Dear _Quguohenduodifangdeshitou,Thank you for taking the time to share your feedback.We sincerely apologize for the issues you experienced during your stay, especially regarding the room conditions and service.It’s disappointing to hear that your honeymoon experience did not meet your expectations.We appreciate your comments about the breakfast and the DJ performance, but we’re sorry that the room’s smell and the facilities did not align with what you anticipated. We take your concerns seriously and will address them with our team to ensure improvements are made.If you choose to stay with us again, please reach out directly, and we will do our best to provide a more enjoyable experience.Thank you for your understanding.Kind regards,Rachele BertolazziOnline Reputation Senior Advisor

Response from Property: Dear _Dmitry,We’re glad to hear that you had a good experience with us.We look forward to welcoming you back for more unforgettable moments!Kind regards,Rachele BertolazziOnline Reputation Senior Advisor

Response from Property: Dear AmyXR,Thank you for your amazing review!We’re thrilled to hear that you absolutely loved your stay and enjoyed the beautiful environment and direct view of the dance floor.It’s great to know that you found the convenience of coming and going for drinks to be a highlight of your experience.We look forward to welcoming you back for more unforgettable moments!Best regards,Rachele BertolazziOnline Reputation Senior Advisor

Response from Property: Dear Tommy, Thank you for your kind words. We are particularly glad that you find our music events to be thrilling. We put a lot of effort into creating memorable and exciting events for our guests, and your feedback is a great motivation for our team.We are thrilled to hear that you enjoy the proximity to Hï Ibiza, our hotel's location is indeed strategically chosen to offer our guests a vibrant and lively experience in Ibiza.While we acknowledge that some of our facilities may not be brand new, we continuously strive to maintain them at their best possible condition and provide a comfortable and enjoyable stay for all our guests. We look forward to welcoming you back to more exciting parties and an unforgettable stay at our hotel in the future!Best regards,Belén RodríguezOnline Reputation Senior Advisor

Response from Property: Dear guest,We truly appreciate your feedback and the time you took to share your experience with us. We are pleased to hear that you enjoyed the hotel bar.We are deeply sorry to hear about the loss of your clothes during your stay. We want to assure you that the security and well-being of our guests are of utmost importance to us. However, we have conducted a thorough review of our records and have found no reports of any belongings being reported as stolen during your stay.We take all such matters seriously, and in order to address your concern, we have reached out to you directly to gather more details and initiate a thorough investigation into the situation. We are committed to resolving this matter in a fair and transparent manner.Thank you for bringing this to our attention, and we look forward to working with you to reach a resolution.Sincerely,Belén RodríguezOnline Reputation Senior Advisor

Response from Property: Dear _WeChat260269,Thank you for your positive recommendation! We greatly appreciate your feedback and are thrilled to know that you had a wonderful experience at Ushuaïa Ibiza Beach Hotel. We strive to provide the best possible service and amenities to our guests, and we're delighted to hear that you found it worth the investment. Should you have any further comments or suggestions, please don't hesitate to share. We look forward to welcoming you back in the future for another fantastic stay!Belén RodríguezOnline Reputation Senior Advisor