Baoting Hotels with Infinity Pools

"My stay was initially quite pleasant. The front-line staff were consistently warm, attentive, and thoughtful throughout. When a small issue arose with our travel photos, the hotel promptly communicated and resolved it, which I appreciated. I thought I was going to have a wonderful experience, but it was completely ruined by one utterly unprofessional staff member, plummeting my satisfaction! While riding the shuttle bus, we politely asked the shuttle driver about the hotel's attractions and photo spots. The driver was halfway through explaining when another person nearby suddenly interjected and answered for him! Her attitude was extremely rude, cold, and dismissive. She was sarcastic the entire time, even accusing us of not speaking clearly. We were just asking basic, straightforward questions about attractions, and I truly don't understand how we could have possibly expressed ourselves more 'clearly'. When we politely asked about photo spots, she flat-out said there weren't any, and was incredibly impatient. Yet, later we saw clear signs for photo spots all over the hotel. We got zero useful information, only a belly full of frustration and anger! Afterward, the hotel told us this person was a 'secondary employee' and wasn't on duty, which is why she wasn't wearing an ID badge. I completely reject this flimsy explanation! Why was she wearing a uniform, riding a guest shuttle, and casually interjecting to address guests if she wasn't on duty? It's one thing to be unfamiliar with hotel operations and lack service awareness, but she didn't even have basic human decency. She seemed to be working with a chip on her shoulder, acting condescendingly, as if we, the guests, were accommodating her bad mood! In stark contrast, all the other shuttle drivers were kind, friendly, patient, and enthusiastic, creating an incredibly jarring difference! The hotel's reputation, carefully built by its front-line staff, was completely destroyed by this 'secondary employee' who showed no rules, no professionalism, and no respect. The hotel merely offered a casual explanation of her identity without any indication of intending to improve. Such tolerance for employee misconduct is truly disheartening. I will never recommend this hotel, nor will I ever stay here again!"

"Came with my husband, and I couldn't help but wait as soon as I entered the hotel lobby. The front desk ladies received us very warmly. The surprise was that we actually upgraded to the room on the 3rd floor for free. I was really happy! Whether it is the speed of check-in or the detailed explanation of the room, it is professional and lively, I like it so much! The room also has nothing to say! 270 degrees of distant mountain forest, I am the first time I have seen Qixianling so close! Not only the bubble pool in the room, the minibar, the welcome fruit is also ready! My husband kept boasting with joy. After finishing the luggage, I started to take him around. The scenery in the yard was really cute. Every place was a small surprise. I really couldn't help but take a lot of pictures. The infinity pool on the roof was also amazing. I couldn't help but take a lot of pictures! The bathroom from the full smart toilet, to the toothbrush to the mirror, etc., there is no place that we don't like and are not surprised! Too many details have been full, and I can't fault it! My old tradition will come to Qixianling to soak in the hot springs every year. I will come to this homestay every year in the future! When will I have to bring my parents and enjoy it!"

"Mixed review. Overall wasn't bad, but the listing/photos are misleading and I wouldn't have stayed here knowing the experience in advance. Positives: - Good service from staff - Walking distance (10 mins) from Yanuo forest - Short taxi (15 mins) to Binlang ethnic village Negatives: - Mold in shower + cockroach in hairdryer bag - Photos and description misleading, we booked the Spring Bud Germination Double Bed Room but were told it doesn't come with a pool upon arrival so were 'upgraded' to the Autumn Rhyme pool, which also didn't come with a private pool as is listed (there is a shared pool available) - Did not see any other guests during our stay, feels very remote and isolated - Photos were slightly misleading; e.g., there is no private pool for the villas"

"My friends and I stayed at this wonderful place in March. We were absolutely delighted! It's a beautiful, cozy hotel, away from the hustle and bustle. The receptionists were very polite, helped us book a taxi, answered all our questions, and the surrounding nature is beyond words – absolutely beautiful. We were delighted with the room – spacious, clean, and cozy. Everything was there, the bed linens were perfectly white, and there was a minibar. Thank you so much for these wonderful two days."

"The interior is clean and tidy, the balcony scenery is beautiful, and there is free parking. The community environment is very good, recommended!"