"This is a newly opened hotel, and the environment and hygiene are impeccable.
The negative review is directed at the front desk staff, who was reportedly about to leave. We checked in around midnight, and during the check-in process, the front desk person had a completely expressionless face and didn't exchange a single word with us. After exploring the night market, we returned to the hotel around 1 AM. After getting ready for bed, we realized the air conditioner's outdoor unit was incredibly loud, making it impossible to sleep. So, we thought we'd call the front desk to see if we could switch rooms. First, we looked around and found there was no landline in the room, so we had to use our mobile phone to call the front desk. And here's where the main issue began.
The front desk staff's attitude was extremely poor. First, she questioned us, saying no one else had reported problems with that room, and then she said things like, 'You've already checked in.' In short, the entire communication process was very difficult, and her tone and word choice were completely unlike that of a service professional. She refused to switch our room, and we, on the other hand, were politely coaxing her to change it for us. After our persistence, she finally gave us a smaller room, which even had a musty smell. Because it was so late and we were exhausted from all the hassle in the middle of the night, we decided not to bother contacting that hot-tempered front desk person again for another room change.
The next day, a different front desk staff member was on duty for check-out, and her attitude was excellent. She even contacted me promptly when I left something behind in the hotel. The difference in attitude from the previous day's front desk staff was like night and day.
In all my years of staying in hotels, I've never encountered such an unprofessional front desk person. I was originally planning to extend my stay for two more days, but I directly canceled and switched to another hotel. I will never choose to stay at this hotel again when I come to Nanning, nor will I recommend it to any friends."