Atelier Playa Mujeres- Adults Only - All Inclusive Resort Guest Reviews
4.6/5
Great
118 review
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Verified reviews
Location4.7
Amenities4.6
Service4.5
Cleanliness4.6
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All reviews(118)
Positive reviews(17)
Reviews with photos/video(10)
Great service(8)
Awesome stay(7)
Negative reviews(1)
Guest User
Junior Two Double Suite with Ocean View
Stayed in Aug 2024
Couples
1 review
4.5/5
Great
Posted on Oct 2, 2024
Great food and amenities. Best to book for someone looking for all inclusive but not wanting to sacrifice on food quality.
PriscillaQueenoftheDessert
Junior King Suite
Stayed in Jul 2023
Travel with friends
9 review
3.2/5
Posted on Jul 22, 2023
Good food and amenities, we came back a few days later for a second stay after our travel plans changed. Mixed service across the hotel, sometimes good but sometime very bad, really depends on the individual helping you. Good drinks and cocktails. This hotel will not help you arrange taxis from the airport they told us this was not a service they offer...
Mizzzvvk M
Stayed in Sep 2022
Couples
1 review
2.2/5
Posted on Dec 16, 2022
We come here for our honeymoon. however this is most terrible experience ever.
cons:
* They are still doing construction like start from 8am to 6pm. it's so noisy when you want to spend time at room.
They are lots restaurant are closed because of construction.
* I hate sale person trying to introduce INSPIRA plan. After you clear say no. he still keeping talking. I can handle for half hour tour. However we spend one and half hour with that sales person at very first day. So annoying.
* They ring bell when you turn on no service light. Which is not make sense at all. you don't get daily housekeeping service.
* water quality is bad. both of us get skin allergy.
Pros:
* most of food are taste good. However my husband get food poisoning after ate a burger at swimming pool. Rest of restaurant are taste fine. Especially Takeshi.
* front desk service is fine.
Overall, we are sosososos disappoint for our stay. !!!
Yijiaochuaifeimogu
Junior King Suite
Stayed in Mar 2024
Couples
5 review
4.0/5
Very Good
Posted on Apr 3, 2024
It's better to book a better room and don't stay in Building 3. It's far from everywhere and I was exhausted from walking. The food was really good. The service was also very good.
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Guest User
Junior King Suite with Ocean View
Stayed in Mar 2024
Couples
31 review
5.0/5
Outstanding
Posted on Apr 3, 2024
Facilities: Very good facilities
Hygiene: Hygiene is very good, there is no dirty place.
Environment: The scenery is very good
Service: very good
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softs
Junior Two Double Suite with Ocean View
Stayed in Dec 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jan 5, 2024
A very pleasant trip, with good conditions in all aspects. The hotel is clean and tidy, the rooms are large, and the food has a wide variety and tastes good. It's just that the prices are a bit higher during the Christmas period.
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Anonymous User
Junior King Suite
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jul 18, 2024
The 24-hour room service is perfect, and you can have 5 or 6 meals a day. The best place to lie flat!
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Guest User
Junior King Suite with Ocean View
Stayed in Sep 2023
Couples
12 review
5.0/5
Outstanding
Posted on Oct 3, 2023
My wife is very satisfied with the vacation experience. The food, facilities, and services can all be given full marks. The only drawback is that the hotel is in a poor sea view location. But I came here just for the fun of the hotel. This hotel is in the Cancun hotel area. The price/performance ratio is very high
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6/7
Guest User
Junior King Suite
Stayed in Jan 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 17, 2024
After checking in, I tipped the front desk $20 and was successfully upgraded to a rooftop room type.
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lucytang75
Junior Two Double Suite
Stayed in May 2024
Other
7 review
5.0/5
Outstanding
Posted on Jun 30, 2024
The service is very good and the environment is nice.
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Anonymous User
Junior Two Double Suite with Ocean View
Stayed in Nov 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 17, 2024
The service was very good and the guy I met was also very enthusiastic.
The room facilities are complete, but the TV didn't work at first. It was fixed within ten minutes after calling the guest room.
There are members on the beach, so if you want a good seat, you have to go early to get it.
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Guest User
Junior Two Double Suite with Ocean View
Stayed in Mar 2023
Travel with friends
9 review
5.0/5
Outstanding
Posted on Apr 16, 2023
The room facilities are complete and hygienic, the location is superior and the environment is good, the food is very delicious, the service is in place, and I am very satisfied.
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Anonymous User
Junior King Suite with Ocean View
Stayed in Feb 2023
Couples
1 review
5.0/5
Outstanding
Posted on Feb 15, 2023
The beach is very clean, the sea is very clear and blue, the hotel has many activities to participate in, and the service is also very good. The only downside is that the room is very damp, and the room leaked a lot of water after heavy rain
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Guest User
Junior King Suite with Ocean View
Stayed in Jan 2023
Couples
1 review
4.5/5
Great
Posted on Jan 16, 2023
Not all room types have 24-hour room service, which is really a loss of points... There are really many people and the rooms are densely packed. The swimming pool is not very clean, but the food is ok in an all-inclusive hotel.
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imytbb
Stayed in Jun 2022
Couples
22 review
4.7/5
Amazing
Posted on Jun 5, 2022
A great all-inclusive hotel with a restaurant, the ingredients are fresher than others, the safety is in place, and there are two resort doors. It's not the same style as the hotel area, there are many trees, and it feels a bit like a rainforest. There are also many lizards. There are many small lizards in the grass in the hotel. If you mind, it is not recommended.