Shandong Oriental Building (Jinan Railway Station Baotu Spring) Reviews

Response from Property: 【免費停車】【免費自助洗衣房】【免費管家服務】【雲鼎旋轉餐廳】【正宗淮揚菜】【琉璃主題親子家庭房】尊敬的賓客，您好！非常感謝您下榻我們酒店並分享瞭如此詳盡、温暖的入住點評！讀到您在此度過了一段愉快時光，我們感到無比的榮幸和開心。您對酒店優越地理位置和合理價格的認可，正是我們希望為客人提供的核心價值。特別感謝您對我們服務團隊的讚揚，尤其是對前台李經理的指名錶揚。她已經是我們大堂裏的“明星”了，總是以最熱情的專業知識幫助客人規劃行程。您們的肯定是對她和個人團隊最大的激勵，我們一定會將您的表揚傳達給她和客房部的同事們！同時也很感謝您關於酒店硬件的坦誠反饋。我們是一家有些年頭的酒店，因此我們始終將 “乾淨整潔”和“舒適温馨” 作為我們管理的重中之重，力求用細緻的服務彌補硬件的不足。很高興您感受到了這一點。您的強烈推薦是對我們最高的褒獎！全體同事都期待在不久的將來，能再次歡迎您回來。祝您旅途愉快，萬事順意！

Response from Property: Thank you for your confirmation. We will continue to work hard and take guest satisfaction as the direction. Looking forward to your next visit and having a wonderful time!

Response from Property: 【印象琉璃主題家庭房】【免費自助洗衣房】【免費管家服務】【雲鼎旋轉餐廳】【正宗淮揚菜】【免費停車】 尊敬的賓客您好！非常感謝您選擇山東東方大廈琉璃文化主題酒店！您的滿意就是我們的追求以及前進的動力，在喧鬧的都市裡能有一份雅緻靜謐的棲息之處是上天對我們彼此都最美好的禮物。歲月靜好衹因有您的相伴，同時感謝您給我們提出的寶貴建議。我們會細緻的做好每一個環節，不辜負您對酒店寄予的厚望！ 我們衷心的期待着您的再次光臨！謝謝！^_^ 

Response from Property: [Free self-service laundry room] [Free butler service] [Yunding Revolving Restaurant] [Authentic Huaiyang Cuisine] [Impression Glazed Theme Family Room] Dear guests: Hello! Thank you for your 5-point review. What you said is really good. We will not be proud. We will continue to move forward with your trust. We are serious about our service. Please continue to pay attention to us. We can do it next time. Come and experience our Liuli culture-themed guest rooms, you will definitely be amazed. Come and experience it if you don’t believe it, hehe! Looking forward to meeting you next time!

Response from Property: 【免費停車】【免費自助洗衣房】【免費管家服務】【雲鼎旋轉餐廳】【正宗淮揚菜】【印象琉璃主題家庭房】尊敬的賓客：您好，感謝您入住山東東方大廈，沒給您滿意的入住體驗我們深表歉意。東方大廈屬於31年的老牌四星級酒店，雖然設施方面我們稍顯厚重，但是酒店一直將賓客感受放在第一位，也正在逐步更新服務設施。歡迎您再次到店入住，希望下次給您帶來一個滿意的體驗，祝您身體健康，萬事如意！

Response from Property: 【免費自助洗衣房】【免費管家服務】【雲鼎旋轉餐廳】【正宗淮揚菜】【印象琉璃主題家庭房】尊敬的賓客：您好！非常感謝您對我們酒店如此的青睞和喜愛！前進的腳步永不停歇，為了您的信賴，我們將更加堅持不懈，努力做得更加完美，酒店地處濟南市中心城區位置，距離濟南火車總站僅1.5公里，與5A級風景區趵突泉、大明湖咫尺之遙，毗鄰大觀園、萬達廣場、老商埠等各網紅景點，山東東方大廈琉璃文化主題酒店期待您的再次來臨！

Response from Property: 【免費自助洗衣房】【免費管家服務】【雲鼎旋轉餐廳】【正宗淮揚菜】【印象琉璃主題家庭房】尊敬的賓客：您好！萬分的感謝您的入住。為給賓客更為舒適的入住環境，我們不論是在硬件還是在服務上我在不斷的精益求精。我們的每一位員工會通過更貼心的、更細緻入微的服務讓您遠離城市的嘈雜，靜心享受美好之夜。期待着下次讓您享受到更完美的入住體驗！

Response from Property:  【免費自助洗衣房】【免費管家服務】【雲鼎旋轉餐廳】【正宗淮揚菜】【印象琉璃主題家庭房】尊敬的賓客：您好！感謝您對山東東方大廈琉璃文化主題酒店的5分好評！金獎銀獎不如您的誇獎，金盃銀 杯不如您的口碑，我們不會讓您失望的！祝：萬事如意！ 

Response from Property: 【免費自助洗衣房】【免費管家服務】【雲鼎旋轉餐廳】【正宗淮揚菜】【印象琉璃主題家庭房】感謝您的好評，得到您的認可是我們最大的榮幸，同時也給我們巨大的動力，讓我們在 今後的服務中不斷提升、不斷創新，期待您的再次光臨，我們將竭誠為您服務 

Response from Property: [Free Parking] [Free Self-Service Laundry] [Free Butler Service] [Yun Ding Revolving Restaurant] [Authentic Huaiyang Cuisine] [Glass-Themed Family Room] Dear Guest: We express our deepest apologies to you for your harsh criticism of the service at the Oriental Building Hotel. We are particularly ashamed of the waiter's attitude towards your child, which is completely unforgivable. We sincerely apologize for the extremely poor experience and emotional damage caused to your family. We will not shy away from this issue and have taken the following immediate action: Regarding the afternoon tea set, there may have been some misunderstanding. Our revolving restaurant serves a cup of freshly ground coffee, a serving of nuts, and a dessert (the dessert is delivered to your room). We will also provide training to our front desk staff to ensure accurate information for future guests. Severe Action Regarding Service Attendance Incident: The waiter involved in the scolding of the child has been suspended pending investigation and will be dealt with in accordance with relevant regulations. We have held an emergency meeting with all staff to reiterate our core service values ​​of respect, patience, and kindness, with a particular emphasis on caring for children. This incident has served as a negative example for our deep reflection. We have initiated a comprehensive service overhaul: Management will take the lead and immediately review all aspects of our service, strengthen staff training in service awareness and communication skills, and establish more effective customer feedback and accountability mechanisms. We understand that the accusations of "poor service attitude" and "black shop" are the harshest warnings we receive. We accept the criticism and commit to thorough reform. We have made your experience a core case study for our hotel's service overhaul. We respect your decision to "never return," but we welcome the opportunity to demonstrate our commitment to improvement and regain your trust (even if it's only a small chance). We once again sincerely apologize to you and your child for this catastrophic service lapse! We are determined to improve our service quality with every possible means.

Response from Property: 【Free parking】【Free self-service laundry】【Free butler service】【Yunding revolving restaurant】【Authentic Huaiyang cuisine】【Glass theme parent-child family room】"Thank you very much for lighting up five stars for Yanxia and the hotel team! ✨The "elegant and tidy room" and "Yanxia's enthusiasm and thoughtfulness" you wrote are exactly the "double 99-point standard" (99% hygiene compliance rate + 99% service response rate) we demand. Today, Yanxia has been awarded the monthly service medal - her original words are: "I just did something that makes guests feel like home." Thank you again for your full 5-point praise, and look forward to meeting you again next time.

Response from Property: [Free parking] [Free self-service laundry] [Free butler service] [Yunding revolving restaurant] [Authentic Huaiyang cuisine] [Liuli theme parent-child family room] Dear guests, hello! Thank you very much for your recognition of our hotel! The superior geographical location, convenient travel, warm and thoughtful service and reasonable price (especially the cost-effectiveness of the three-bed room) you mentioned are all our goals. We are very happy to get your affirmation! I understand your feedback about the soft mattress very well. This is indeed a more personal experience. The current standard configuration of our hotel is a soft mattress to meet the needs of guests who like this kind of comfort. We are well aware of the importance of sleep quality, so we have specially prepared a response plan: For guests who prefer hard beds, we can add a hard bed support layer in the room. It is a pity that we did not understand your needs in advance this time. Next time you check in, whether you make a note when booking or inform the front desk when checking in, we will immediately adjust it to the most suitable mattress state for you! We have received the evaluation that the breakfast is "okay". We will carefully review it and continuously improve the quality and selection. I hope to surprise you next time. Thank you again for your valuable suggestions! Your feedback helps us do better. We look forward to your visit again to experience our better service!

Response from Property: [Free parking] [Free self-service laundry] [Free butler service] [Yunding revolving restaurant] [Authentic Huaiyang cuisine] [Glass theme parent-child family room] Dear guests, hello! I saw your comments, thank you very much for choosing us and sharing your stay experience! Solving pain points is the happiest thing: You specifically mentioned that the hotel has its own parking lot and is convenient to Baotu Spring. This news is simply great! We know that parking difficulties and the distance to scenic spots are what everyone is most concerned about. We are very happy to help you on these two points, so that you can visit Baotu Spring without worry and effort! The room is safe and reliable: You said that the room is "regular", thank you for your honesty! We have been working hard to ensure that the room is clean, fully equipped, and safe and comfortable to live in, and to be your "base camp" on your journey. We have taken note of your feedback and will continue to work hard! Shandong Oriental Building wants to be the "base" where you can park conveniently, go everywhere close, and live at ease when you come to Jinan to play! I really look forward to your next visit, we are still waiting for you here! I wish you a happy trip and a safe journey!

Response from Property: [Free parking] [Free self-service laundry] [Free butler service] [Yunding revolving restaurant] [Authentic Huaiyang cuisine] [Impression glass theme family room] Thank you very much for your affirmation of our 159 sister. At Dongfang, when you walk into the lobby, a smile and a greeting express the enthusiasm and thoughtfulness of Shandong people. Your satisfaction is only our starting point. Surprises and touches are the direction we have been looking for. On the road to chasing dreams, because of you, Dongfang's tomorrow will be better. Too much gratitude seems to be unable to be expressed in words at this moment. Thousands of words are summed up in one sentence! Dongfang's appointment, see you there!