After putting our luggage in the room, we felt that the toilet in the room was refreshing and refreshing, so we went out to eat. After coming back an hour later, I found that the toilet was completely unused and filled with a thick smell of urine and feces. The smell was like the smell of a public toilet that has never been cleaned. And the smell gradually spread to the entire room. Because I have to stay two nights in a row. After telling the front desk, they said they would come back to clean the room and there were no rooms available for us to replace. But this is not a problem that the toilet is not clean at all! Therefore, every time the cleaning staff comes to spray the fragrance, it can only last 3-4 hours without the smell of urine and feces leaking out. After 3-4 hours, the smell of urine and feces began to spread again. This is how Xiaoyao Inn handled it during the three days and two nights I stayed here. As tenants, we are constantly smelling the disgusting smell coming from the toilet, and we have to endure it. They admitted there was a problem but insisted not to give us another room.
In addition, I originally booked this inn because their advertising emphasized that as long as you contact them one day in advance, they will help book a car from Congzhen Jiangguan Station to Jiuzhaigou. As a result, I called the counter and they replied: "You have to go to the online platform to order...". Later, they reluctantly sent me a link to order a car, but their attitude was completely non-involved. In fact, we could have ordered it ourselves. However, Xiaoyao Inn's attitude towards this aspect seems to me to be false advertising. If you don’t provide this service, don’t exaggerate in publicity. Very disappointing!
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