Hampton by Hilton Kaili Reviews

The room was very clean and quiet, and the breakfast was superb! The service was excellent; every staff member greeted us warmly with a smile. We were able to get a late check-out. The hotel has two free parking lots, and the one on B1 has charging stations, which is great for electric vehicles. We even received complimentary welcome fruit and a welcome card upon check-in, which was a lovely and thoughtful touch! Food delivery was handled by cute robots. The location is good, just a short taxi ride from the train station. The facilities are new, comprehensive, and well-designed, perfectly meeting our needs. The space is also very well laid out!

Good food,friendly ,efficient and helpful staff. Cleanliness n location are all good. Would definitely stay again.

Nice hotel, good service and a clean comfortable quiet room. The location could be a little better if in an area with more close shopping but getting a Didi to get around wasn't a problem. If going on a return trip to Kali we would likely stay here again.

The room is clean. The service is excellent.

Clean, friendly service. Good hotel

服务：ok 环境：ok 卫生：ok 设施：ok

Great service. Shout out to front desk, Li Lifei, who goes above and beyond to help with all our needs.

Nice hotel , good breakfast

Thank you so mush. Your staffs gave much help to us I will not forget their kindness

Excellent hotel. Very clean and a convenient stop from Guiyang if you want to visit the Miao villages nearby. Great service and the price is very reasonable!

Super fast and easy check in, good access to public transit and Didis to anywhere else. Rooms were big and comfy!

1. Our original room had unidentified flying insects, and we didn't open the window during our stay. 2. When we discovered the insects, the hotel promptly moved us to another room. However, we had already finished showering by then, which was inconvenient, but we were worried there might be more, so we had to move. 3. After the room change, the duty manager came to inquire about the situation, but he didn't seem to understand the situation and assumed the new room still had flying insects. It was too late for us to meet him, and we wanted to rest. We also declined the fruit offered by the front desk because we couldn't eat it. Guizhou food is delicious, haha. 4. The next day, we went to breakfast as usual, and it seemed like the food and beverage manager came to see us. I felt like he was used to thinking in a straightforward manner, and we were not comfortable communicating with him. Whatever his excuse for the flying insects was, I didn't want to hear it. I understand accidents, but I don't understand disrespectful excuses. He repeatedly said, "What do you want?" He came to Guizhou for a meal and a hotel. He didn't come to Kaili specifically to extort you. Please show some empathy when your customers are experiencing discomfort. We've never made any demands on you. 5. I wanted some hot water this morning, but there was still water in the kettle. I was really stupefied.

The next day, after moving to a king-size room, the room was fine, the breakfast was fine, and the service was fine. Cleanliness: Average. There was a blood stain on the toilet paper. While it was addressed, and the waiter and manager were friendly, it was still very annoying. Whether it was a management issue or something else, it was the first time I've encountered this in a hotel.

During the pre-booking phone call, we weren't informed of the noise from the nearby construction. We placed a non-cancellable reservation, but were not informed until after arrival. Because we were traveling with a pet, they confidently said they could only assign us a room with a noisy area. The room we received was the smallest of its kind and faced the noise source (Room 02). This is discriminatory treatment against repeat guests at a pet-friendly hotel.