Yujing Saussurea Boutique Hotel

Yujing Saussurea Boutique Hotel Reviews

Yujing Saussurea Boutique Hotel

Near Jianlu Street (Dongguan), Kangding, Sichuan, 626000, ChinaView Hotel Details
Yujing Saussurea Boutique Hotel
Yujing Saussurea Boutique HotelYujing Saussurea Boutique HotelYujing Saussurea Boutique Hotel
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Yujing Saussurea Boutique Hotel Guest Reviews

4.6/5
Very Good
798 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(798)
Positive reviews(727)
Reviews with photos/video(273)
Convenient parking(62)
Awesome amenities(51)
Delicious breakfast(43)
Friendly front desk staff(39)
Many amenities(27)
Well decorated(13)
Would stay again(12)
Perfect for business trips(8)
Negative reviews(71)
Anonymous User
Queen Room
Stayed in Jul 2024
Couples
3 review
3.0/5
Posted on Jul 20, 2024
The last stop of my trip to Western Sichuan came to Kangding. I personally care about the old and new hotels. I chose a hotel that was renovated in 2024. In fact, it was renovated, but it was only the exterior corridor. The important thing is that the bathroom in the room still looks like an old hotel. It is very old! The toilet, air conditioner, TV, are new and partially renovated (the bathroom shower facilities are very old, the floor tiles still have potholes) and are not renovated at all. The hotel was built in 2008 and has been 16 years old. Forget it. More importantly, I slept with my partner. I scratched a huge itch all night. It was one or two o'clock in the morning. I was too lazy to make a call until the morning. When I woke up and washed up, I found that the plate holding the towels was moldy. I really couldn't stand the collapse. Although the attitude was very good, the hotel was being renovated. The outside guests did not live outside. I hope the hotel would take care of it. The room hygiene is good, but I still like the city of Kangding. It started to rain a little when I returned to the room at night. When the little brother saw us, he enthusiastically gave us an umbrella, but the hygiene was worrying! I rarely write reviews but my body was really itchy and there were a few little red spots on my back.
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Original TextTranslated by Google
Response from Property: Dear guest, I am replying to you this time to express my deep apologies for the bad experience you had during your last stay at our hotel. Regarding your question about the unrenovated bathroom and the moldy towel tray, the hotel has completed the renovation of the remaining bathrooms in several guest rooms (which were not renovated due to drainage problems) in October and purchased new trays. We are pleased to share this good news with you. We have been committed to providing every guest with a high-quality and comfortable accommodation environment. Your feedback is very important to us and motivates us to make continuous improvements. If you have the opportunity to come to Kangding again, I hope you can give us a chance to make up for it. I believe that the new hotel will bring you a satisfactory experience. I wish you a happy life!
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Guest User
Queen Room
Stayed in Dec 2024
Solo travellers
5 review
3.0/5
Posted on Dec 22, 2024
I didn't want to say it, but the hotel kept calling and texting me to give me a good review. It wasn't a request, it was a direct order. So I'll give you an evaluation. The room type is average. Compared with this quarter, the price is average. There is no cost-effectiveness. There is residual water on the floor when you first enter the bathroom. The towel is torn under it. The facilities inside are relatively simple. In summary, it's average. It's not bad, but not much better.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for taking the time to comment on our site. We sincerely apologize for the inconvenience caused to you and will make adjustments to our work. We have fed back your questions to the relevant departments, and they will strengthen department training to make up for our shortcomings. Thank you for your valuable suggestions and wish you a happy life!
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JS2222255555
2-bed Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 3, 2024
The hotel's service team is undoubtedly the most amazing. From booking confirmation to check-in to check-out, you can feel the professionalism and enthusiasm of the staff in every step. They always had a smile on their faces and patiently answered every question I had, making me feel at home. Especially the room service staff, they not only tidy up the room in time, but also always care about my stay experience, which makes me feel warm.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your kind review! Your recognition is our motivation to move forward. We will continue to provide high-quality products and services and bring you more surprises. Thank you for your company and support. You are like the warm sun in winter, warming us and lighting up this city. We also look forward to your early return home. I wish you a pleasant journey and good luck in your work! Hope you have a good mood today!
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Anonymous User
2-bed Room
Stayed in Jul 2024
Solo travellers
74 review
3.5/5
Posted on Aug 2, 2024
The hotel was renovated on the basis of an old hotel. Parts have not been fully renovated, so the environment can be imagined. There is still a lot of room for improvement in service levels, and we hope that customer satisfaction can be improved.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,這次回覆信息,主要是為上次入住酒店給您帶來不好的體驗再次深感抱歉。對您提出的部分尚未完全裝修好的事,酒店己全部裝修完畢。特將這個好消息告訴您。期待與您的下次相遇,祝您生活愉快、工作順利!
Guest User
Boutique Queen Room
Stayed in Jan 2025
Business travellers
1 review
2.3/5
Posted on Jan 8, 2025
Your room is too cold. It's been cold all night.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for giving us your valuable suggestions in your busy schedule. The room you chose is larger, and the air conditioner is a little off the center of the room due to the layout. We also promptly negotiated with you to change to a smaller room. We are deeply sorry that we failed to provide you with a comfortable stay because of our inadequate communication! I hope you can give us another chance to correct it! Once again, we apologize for the inconvenience caused to you! Thank you for giving us the most valuable suggestions and wish you a happy life! Happy and fulfilling!
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Guest User
2-bed Room
Stayed in Jul 2024
Family
14 review
3.7/5
Posted on Aug 20, 2024
The room is okay, the facilities are average, and parking is convenient
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your recognition. The flowers of Yujing Snow Lotus will definitely continue to work hard to improve the service and quality of the hotel to a higher level. Yujing Snow Lotus will definitely become your home after a tiring journey! Looking forward to your visit again!
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Guest User
Queen Room
Stayed in Aug 2024
Family
11 review
5.0/5
Outstanding
Posted on Aug 5, 2024
The experience was very good. I will book this hotel next time I come.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your affirmation of our hotel. Your recognition will be our motivation to move forward. We look forward to your visit again and wish you a happy life.
Guest User
2-bed Room
Stayed in Aug 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 3, 2024
Facilities: relatively new Hygiene: clean The service was excellent
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your recognition. The flowers of Yujing Snow Lotus will definitely continue to work hard to improve the service and quality of the hotel to a higher level. Yujing Snow Lotus will definitely become your home after a tiring journey! We look forward to seeing you back home often! Looking forward to your visit again!
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Adexiansheng
Queen Room
Stayed in Oct 2024
Business travellers
10 review
5.0/5
Outstanding
Posted on Oct 28, 2024
The room is clean and the environment is good
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your kind review! Your recognition is our motivation to move forward. We will continue to provide high-quality products and services and bring you more surprises. Thank you for your company and support. You are like the warm sun in winter, warming us and lighting up this city. We also look forward to your early return home. I wish you a pleasant journey and good luck in your work! Hope you have a good mood today!
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lizsang
2-bed Room
Stayed in Jul 2024
Family
19 review
2.0/5
Posted on Sep 2, 2024
The environment is not good! Very disappointed
Original TextTranslated by Google
Response from Property: Dear guest, we are very honored that you chose our hotel to stay. We regret that we could not bring you a pleasant stay. If you have any questions about the room, you can contact us. We will provide you with services 24 hours a day. We look forward to it. Wish you a happy trip again!
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Lengyu
2-bed Room
Stayed in Jul 2024
Family
4 review
4.2/5
Very Good
Posted on Jul 20, 2024
The location is good and the price is good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to review our hotel! You gave us 4 stars, which means that our hotel still needs improvement. You are very welcome to give me your valuable opinions. I wish you a happy life!
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Guest User
Queen Room
Stayed in Mar 2025
Solo travellers
1 review
5.0/5
Outstanding
Posted on Mar 24, 2025
這次在大雪紛飛時來到康定,入住貴酒店,體驗超棒!工作人員熱情周到,辦理入住迅速貼心。房間乾淨整潔,設施齊全,床品舒適,旅途疲憊一掃而光。窗外大雪美景如畫,能愜意欣賞。早餐豐富美味,滿足各種口味。位置優越出行方便。在康定這場大雪中,酒店就像温馨港灣,強烈推薦!
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Response from Property: 尊敬的賓客您好:看到您詳細的好評,團隊都備受鼓舞。您的滿意是我們前行的動力,我們會繼續努力保持品質,為您提供更優質的服務。期待與您重逢!
Guest User
Queen Room
Stayed in Mar 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 26, 2025
走出酒店,在雪中漫步,感受着康定獨有的寧靜與美好 ,每一口呼吸都帶着清新與愜意,酒店不錯,設施衞生都不錯,住着舒適,這一趟康定之旅,值了!
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Response from Property: 尊敬的客人:感謝您的好評!您的滿意是我們最大的追求,我們互繼續努力為您提供更舒適的住宿體驗,期待您的再次光臨!
Guest User
Twin Room
Stayed in Feb 2025
Family
1 review
4.5/5
Great
Posted on Feb 6, 2025
酒店客服很好,頭一天就打電話確認你的行程,快到了還提前幫你開空調。 房間乾淨整潔,深夜被子不夠用打電話給前台沒一會兒也給你拿來了。 早餐普普通通,圖個飽腹。 美中不足的是衞生間私隱不足,適合情侶,家庭旅遊不合適。 再抱怨一句一床被芯有點臟,但另一床就沒事。
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Response from Property: 尊敬的賓客您好:非常感謝您在百忙中給我們提出寶貴意見,針對您提出的問題我們已通知客房部進行更換清洗,在這次入住中沒能給您到來好的入住體驗深感歉意!為了監督我們的工作是否完成歡迎您的再次光臨!祝您生活愉快!
HanqiqiAimee
2-bed Room
Stayed in Jan 2025
Family
15 review
4.5/5
Great
Posted on Feb 1, 2025
門口小哥非常熱情,還幫忙拿行李。房間有電熱毯和空調,還會提前打開。早餐也有。唯一不足就是住的那間衞生間水管反味,導致衞生間和房間有股臭味,開窗通風了很久還是散不掉,因為味道一直會反出來。訂了2間房,另外一間就沒有味道。 到康定情歌廣場打車5元。整體還行吧。
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Response from Property: 尊敬的顧客您好!非常抱歉沒有給您一個舒適滿意的體驗。衞生間反味問題我們已經找專業維修人員處理過了。同時也對客房進行了全面的清潔處理和除味,確保後續客人入住不會再有類似情況。也非常感謝您提出的寶貴意見。我們一定爭取做的更加出色。期待您的再次到來,再次感謝您的反饋。祝您旅途愉快!新年快樂!
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