The overall experience was good, but we did have some trouble getting in and out of the parking lot.
I encountered a problem when I was preparing to leave the parking lot on the first day. The system did not lift the barrier. I went to the front desk to inquire, but the receptionist was very busy and had almost no time to take care of me. After asking a simple question, I didn't dare to bother them anymore and had to stand by and wait for a long time. There was a friend and his child waiting in the car, so I had no choice but to ask again. The other party told me to drive to the gate and they would lift the barrier remotely. But I did as instructed and the gate still didn't respond. So I went back to the front desk for help (the front desk was busy and the phone couldn't be reached, so I had to ask in person), and this time the other party said they would help me lift the pole. I drove again and finally got out successfully. The whole process took at least half an hour.
I thought it was just an isolated incident, but I encountered the same problem again the next day. This time I called for help and they said they would lift the pole later, but after they hung up I tried again and again without success. I plucked up the courage to call again and the person on the other end asked me if I had tried it before. I explained that I had tried it many times, and then she said she would contact Unipark and then hung up. After waiting for a while, a staff member came over. Although he didn't speak English, I understood what he meant through gestures - he asked me to turn around and take the staff passage. Finally left successfully
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