Sirin Hotel & Resident

Not impressed with the service Both accommodation and trip.com We booked accommodation with breakfast. When checking in, the accommodation said there was no breakfast (we pressed to pay including food) and it was a reservation and payment was made immediately. The hotel staff explained that We booked a rate that does not include meals. (Do you know how much the hotel's price does not include food?) We clicked on food included and got the rate in the app. If breakfast is not included, it is cheaper. We booked for a little over 600 per room. The staff asked us to call ourselves, but trip.com confirmed that our reservation included breakfast. The employee told me to talk to GM. After talking, this is (It's more negative than before. Swung said breakfast included means You have Ovaltine coffee, crackers) Is that right? The price includes food (very funny). We'll take care of it. Will you spend money on food??? Since traveling all over the country I just found out that buying more food is Buy crackers. (We won't accept it.) We are at a disadvantage. I will tell you that this trip we bought more food because our children wanted to eat. Fried eggs, sausage, bread at the hotel in the morning In the end, the GM threw us and the receptionist who probably wanted to help but was afraid of losing their job. Tell me you understand me. The GM told the receptionist to give food to 2 people. We said we had reserved everything, 2 rooms, 2 nights each (she told him to go and swatted Bob away). Friends, how do you read this? Was it wrong for me to demand food? Morning that we pay (but only keep our own rights)

Good value for the price Good service staff Near 7-Eleven, near restaurants

Good service staff Parking is very wide and convenient. Water flows strong. Air conditioning is very cool.

- The receptionists (some of them) have a slightly flustered face. - The staff asked where we booked from and when I told trip.com they said they didn't have any. Did you remember wrongly? There are only other channels, none from this channel. Even though I still haven't found a detailed document. (I understand that it's very busy. Because check-in starts at 2:00 p.m., which is the time for check-in to begin. But you shouldn't throw the customer that much) When the documents are found Gradually change to speaking nicely to customers. - The room is a little old. It doesn't match the cover much. Found dirt stains in the bathroom and 2 cockroaches.

Overall everything is very good. Big, comfortable room, easy to travel, safe, not far from the airport. There is also a restaurant.

Suitable for the price Good location, has a restaurant, everything is ok.

Good, clean.

The room is clean.

OK with this price