Hotel was older, smaller rooms and bathrooms, staircase slants a lot plus no elevator so make sure to request a main floor room if you need any kind of accessibility accommodations. The bathroom tap leaked and the toilet did not always flush. Pool was closed, sounds like it has been for months with no intent to reopen, should be taken off the website as an amenity. We checked the website before booking and it was not clear that the pool was closed or we would have booked elsewhere, very disappointing for a week long family vacation. The room cleaning is set up by request only, but when you place the placard on your door you just get fresh towels, extra soaps and empty garbages. Can be challenging for a week long vacation with kids when trying to also keep floors clean and beds remade regularly. Also, the internet is intermittent and cuts out regularly. The staff seemed nice and friendly but we did get a snarky note left when we tried to have some dirty dishes cleared away without putting the cleaning request on the door.