IFA Schöneck Hotel & Ferienpark

Yes, it is an rather „retro“ Hotel and so the sofa is a bit aged. So don‘t expect brand new furnishing/facillities. But it has it‘s charm and is a reminder of the former GDR. The staff is very friedly and helpful and the breakfast is delicious and offers many variations (also vegan milk and breadspread options) and lots of fresh fruit. The pool costs extra but was in good condotion. The whole family enjoyed the slides and the waves. Only the strikt non-smoking policy did not work and people unfortunately smoked on the balkony. The staff was very apologetic about it and tried to solve the problem immediately but could not find pur all smokers. Overall we experienced good value for our money and would definetely book again. An absolute plus: the view is incredible!

In short: one of the worst experiences I've ever had. Worst of all is the customer service. There was only one person at reception who spoke poor English. All the rest of the staff speak only German, all information and signs are in German. When checking in, we did not receive any information about amenities, facilities, absolutely nothing. Also, everyone is EXTREMELY unfriendly, almost rude. Even if there is absolutely no prior information, when you arrive at the hotel they charge for absolutely everything as an extra. To access the pool area, EUR 8 per person for 2 hours. The pool area is old and seedy (as is the entire hotel). The area is not suitable for small children as it is extremely cold and the water was "heated" to only 29 degrees! So we couldn't use the pool, but we still had to pay to stay 15 minutes in this horrible area. The room is extremely old, everything has strong signs of wear and tear. The rug was dirty, as was the couch. The bathroom is small and horrible, low pressure shower, tiny shower box and plastic curtains. In the kitchen there was only 1 pan (which was giant) and that was it! Impossible to use even to heat baby food. There are no microwaves or "normal" cups (only really mini ones). No accessories for cooking basically, not suitable for more than 1 night. Wifi doesn't work in the rooms. The parking lot is far away so it is not convenient if it is cold, raining or snowing.

Super