The resort is beautiful and the location is excellent. The rooms are clean, and room service is convenient. The natural environment is lovely; we often saw squirrels running around.
However, the room facilities are quite basic. The bathroom didn't have hot water, and the bedside lamp and door lock were broken.
The staff were generally friendly, but not particularly enthusiastic. We rarely experienced proactive or smiling service. On the way to our room, no golf cart offered to help with our luggage. When we asked to use a sun lounger at the private beach, the attendant surprisingly said, 'I don't know,' and we never saw any guests using the sun loungers there. We ate twice at Winkks, and the staff at the entrance never greeted us or proactively showed us to a table. When they found out we didn't have a reservation, they immediately said there was no availability, even though there were clearly two unoccupied tables indoors that hadn't been reserved. They only seated us after we explicitly said we could eat inside. The front desk staff on check-out day were quite good, but the overall service compared to other places in Thailand was pretty average.
Overall, it's an unremarkable resort. If I return to Koh Samet, I would consider other hotels in the same price range.
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