FOUR POINTS BY SHERATON Kunming Dongfeng Square

Overall, I am quite satisfied with the hardware facilities. The environment is good, the service is very satisfactory, and the staff are also very enthusiastic. I just couldn't get up in the morning and didn't have breakfast. Haha

The surprise of this stay started right from the moment I booked! I have to give a huge shout-out to Daniel from the reservations department. When I called to inquire, he was incredibly friendly and patiently answered all my questions, including parking location and gym hours. He even kindly reminded me that the self-service laundry was open 24/7. Later, when I needed to change my check-in time, he quickly handled it. The entire process felt incredibly reliable, and his service attitude was truly exceptional! Upon arrival, I discovered the hotel's facilities were also fantastic: the gym was fully equipped, and I used it every day during my stay; it was incredibly convenient. The self-service laundry solved the problem of traveling and washing clothes; the equipment was brand new and easy to use. The robot delivery service to the room was a welcome relief for those who are lazy; it was both cute and efficient. There was no need to worry about driving at all. The lobby's aromatherapy was incredibly pleasant, light and not overpowering, and I felt relaxed the moment I entered. The breakfast was even more of a delight, with a wide selection of Chinese and Western dishes, including hot dishes, snacks, fruit, and drinks. The ingredients were fresh and delicious, and every morning was incredibly satisfying. All in all, the whole experience from booking to check-in was perfect. I am especially grateful to Daniel for his professional service. I will choose this hotel again next time I come and recommend it to everyone!