Regency Inn and Suites

DO NOT STAY HERE! The moment I drove into the parking lot, I knew I made a huge mistake. The three main reasons I chose the Regency were the pool, free breakfast, and a safe place to sleep. I got none of those. The pool was closed. We were told there was no breakfast. And the rooms were in such disrepair that it felt unsafe.

5 of the 8 lights in the room worked, yet it was still extremely dark. There was no mention that the pool and hot tub were closed. The morning we left the indoor pool had begun to freeze over, that should give you an idea of the temp inside the place. When we first got there the room was freezing! There was a hole in the wall of the tub, the threshold from the bathroom was damaged and looked like someone had folded it back and forth to break it off and left the sharp bits pointing up. We covered it with a towel for the night. There was no garbage can in the room.

Excellent staff. A very accommodating facility that does the best it can with what it has. Thank you so much Regency staff and management!

Run down. No toilet paper in the room. Missing light bulbs. Pool and hot tub were nonfunctional and looked like it had been that way for a long time. No breakfast. Electric sockets hanging out from walls. Water didn’t drain from tub…the entire place smelled of smoke…I could go on. Do not be deceived by outdated pictures.

The pool had algae in it. There was seamen on the sheets There were cigarette burn holes on the sheets & floor. I walked out & found a better place. Unfortunately I can’t get a refund. I recommend ******* drop this place

The owner was kind and helpful, however many things did not work or were not even present.

Tweaker hub, beware and stay out. Rooms are not clean, cigarette burns in furniture and to many chemicals used on everything. This place was supposed to be condemned two months before we stayed. I can’t believe we payed almost $70 for this dump to only walk out 5 minutes in. DO NOT STAY HERE

Wow! We should have read the many, many one-star reviews, but that's on us. This is the worst experience we have ever had in a hotel. We will likely never stay at a Regency Inn ever again because of the lack of standards that they have, or don't have. I don't even know how they could get a legal occupancy permit to run this hotel as is. We reserved the room online while driving at night toward Eau Claire. Two queen beds, continental breakfast - a quick in and out for a place to stay. We figured since we only needed a place to sleep for the night, a lower priced hotel would be fine. It's better than camping. Except in this case, maybe not! Arriving at 9:30pm, we were told that they didn't think there were any rooms available for us, despite our reservation. Weird, there were only about 10 cars in the parking lot which could easily accommodate 75 or more. But scrolling through the info on her computer, she did find a room for us. It was on the 1st floor, accessed by walking through the indoor pool area (no outside access). Works fine for us. We just needed a place to sleep while passing through Eau Claire. What happened next was an amazing combination of troubling issues. 1. The pool was permanently closed. The large enclosed pool area was completely deserted. No biggie, we just need to sleep. 2. There was a billiard table right outside our door, maybe 30 feet away. The glass that the balls are stored behind before putting in your quarters was missing, so free billiards all night, no money needed (more about that in a bit). 3. There was a small drink table just a few feet from the door to our room that had a small pile of disassembled electronic doorknob/lockset parts, as if someone had been working on the parts but didn't put it back together. 4. The gal at the front desk mentioned that we could park on the side if desired and enter through the side door until 10pm, when that door is locked. We looked at that exterior side door - there wasn't even on a lock on it. In fact there wasn't even a doorknob - just a hole where it was supposed to be. There was another pile of lockset pieces in the corner of the hall, presumably for that door. 5. The veneer on the door in our room had the bottom 6 inches or so missing; it had been peeled off. 7. The swivel lock to lock the door from the inside was missing; you could see the holes where it used to be. 8. Two double beds, not two queens as advertised. 9. The pole in the doorless closet space was gone; no place to hang your clothes. 10. The bedspreads were really gross, with a 2 inch hole burned through one of them. 11. Both beds had dirty sheets. I think they were washed, but permanently soiled, gray in places that used to be white. 12. The towels in the bathroom looked like mechanic's used shop towels - one would not be able to wash the black out of those white towels. 13. The pillow had numerous blue ink spots the size of nickels and quarters on it. 14. We were informed t

The property smells and very dirty