Mövenpick Hotel Lausanne

Mövenpick Hotel Lausanne Reviews

Mövenpick Hotel Lausanne

Av. de Rhodanie 4, Lausanne, SwitzerlandView Hotel Details
Mövenpick Hotel Lausanne
Mövenpick Hotel LausanneMövenpick Hotel LausanneMövenpick Hotel Lausanne
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Mövenpick Hotel Lausanne Guest Reviews

4.6/5
Great
96 review
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(96)
Positive reviews(89)
Reviews with photos/video(9)
Awesome stay(11)
Awesome rooms(7)
Classy environment(6)
Friendly owner(6)
Delicious breakfast(5)
Convenient location(5)
Negative reviews(7)
Guest User
Superior queen Room
Stayed in Nov 2023
Couples
5 review
5.0/5
Outstanding
Posted on Nov 22, 2023
The hotel was a 3-5 minutes walk from the metro station, which is a 15 mins transfer ride from Lausanne's main train station. The location is very nice, with the Geneva Lake right across the road. An easy, straight line walk to the Olympic Park and museum. Coop downstairs for simple groceries. The breakfast was super good, quality food and cooking. The breakfast offered a variety of delicious choices, service was very nice too. The breakfast here was my favourite along the way. Watching the sunrise by window seats was a bonus. The street was very quiet, overall a tranquil feeling during my stay. A number of restaurants within 5 minutes walk as well. The room was nice, they offered a personal care kit which was very helpful. You also get a free chocolate 😌
Response from Property: Dear Guest, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the location of our hotel and the quality of our breakfast. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager
Veeclectic
Superior queen Room
Stayed in Mar 2023
Business travellers
3 review
4.5/5
Great
Posted on Apr 26, 2023
Reception was very polite. Took the time to give advice and informations, even at late hour at night. I forgot things in the room, while I was staying there. They reacted after my call and ordered a delivery in short notice. Room had a nice view and very nice to work in. I would definitely book again.
Response from Property: Dear Sir, Madame, Thank you for sharing your great feedback with us. We are happy to know that you enjoyed your stay, and we hope to welcome you back again. Thank you and kind regards, Franck Seguin, General Manager
Guest User
Superior queen Room
Stayed in Mar 2023
Solo travellers
1 review
5.0/5
Outstanding
Posted on Mar 10, 2023
Very nice location and great staff and also good food as well
Response from Property: Dear 高级大床房,Thank you for sharing your great feedback with us. We are happy to know that you enjoyed your stay, and we hope to welcome you back again.Thank you and kind regards,Franck Seguin, General Manager
Jinglaishi
Superior queen Room
Stayed in May 2023
Solo travellers
26 review
4.5/5
Great
Posted on May 5, 2023
For the price Yes. Good. Enough
Response from Property: Dear Jinglaishi, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager
Anonymous User
Deluxe twin Room with Lake View
Stayed in Dec 2023
Business travellers
1 review
2.5/5
Posted on Dec 11, 2023
The room facilities are old, the drain plug does not bounce back, and there is no shower curtain in the bathroom. Although environmental protection is very important, they do not actively provide slippers, toothbrushes, shower caps, and cotton swabs. I called and said that the experience without cotton swabs is really bad.
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Response from Property: Dear guest, thank you for taking the time to tell us about your recent experience at the Mövenpick Hotel Lausanne. I understand that it did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide every customer with an excellent service experience; therefore, your feedback is very important to us. Please note that we have taken appropriate steps to resolve this issue and prevent it from happening again in the future. Thank you again for sharing your concerns and we hope you will give us the opportunity to provide you with better service in the near future. Sincerely, Franck Fleury, General Manager
Wangweixiong
Superior queen Room
Stayed in Nov 2023
Business travellers
3 review
5.0/5
Outstanding
Posted on Feb 16, 2024
Environment: The environment outside the hotel is very beautiful. It is a hotel on the shores of Lake Geneva and is very worthwhile.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you very much for your kind comment on your last stay with us! My colleagues and I are very happy to receive this gift. We will be very happy to welcome you back again. Kind regards, Franck Fleury, General Manager
Anonymous User
Superior queen Room
Stayed in Oct 2023
Couples
5 review
5.0/5
Outstanding
Posted on Oct 30, 2023
The location of the hotel is very good, opposite the lake. Although you can't see it from the room, you can see the lake after leaving the hotel. Just a few hundred meters walk from the hotel to the subway (the only place in Switzerland with a subway) and a few stops to the center of Lausanne.
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Response from Property: Dear guest, Thank you very much for your review of our last stay! My colleagues and I are delighted to receive this gift. We will be very happy to welcome you back again. Kind regards, Franck Fleury, General Manager
Guest User
Deluxe queen Room with Lake View
Stayed in Feb 2024
Solo travellers
6 review
3.2/5
Posted on Feb 15, 2024
This was the second time I stayed at this hotel during this trip. When I went to bed at night, I found someone else's hair on my pillow. I called housekeeping to change it, but I still felt uncomfortable with the hotel's cleaning service.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for taking the time to tell us about your recent experience at the Mövenpick Hotel Lausanne. I understand that your stay did not meet your expectations; please allow me to express my sincere apologies. At Mövenpick, we strive to provide an excellent service experience to each and every one of our guests; therefore, your feedback is very important to us. Thank you again for sharing your concerns, and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Franck Fleury General Manager
Pcom
Superior queen Room
Stayed in Aug 2023
Business travellers
113 review
5.0/5
Outstanding
Posted on Aug 10, 2023
Movenpick's hotel is still of a very high standard! Of course, the ice cream on the first floor is not to be missed! The room is clean and functional! Movenpick coffee combined with Nespresso coffee machine is very good! The gym on the 1st floor is also very good, very quiet, I am alone in the morning. The location is also very good, close to the Ouchy station of M2, very close to the IMD management school and the Olympic Museum. Recommended!
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6/9
Response from Property: Dear guest, Thank you very much for your review of our last stay! My colleagues and I are delighted to receive this gift. We will be very happy to welcome you back again. Kind regards, Franck Fleury, General Manager
Shiweidong
Deluxe twin Room with Lake View
Stayed in Jul 2023
Family
34 review
1.0/5
Posted on Jul 15, 2023
This is one of the worst hotels I have ever stayed in. The sanitation is poor and dirty everywhere, and there is a problem with the air conditioner. It is too hot at night. The card in the hotel room can open other people's rooms, and other people's cards can also open our room. It is just a waiter at night I can't see it. The lobby door can only go in and out at night, and I can't come back when I go out. I was locked outside until three o'clock in the morning, and no one answered the hotel customer service calls in the middle. I didn’t sleep all night. I couldn’t participate in the day trip the next day. I lost 1800. Ctrip found various reasons not to solve the problem. I was really disappointed. I’m still a gold diamond member. I fooled us every day. The hotel booked three I only stayed for one day in the next day, and I changed hotels later, and the room fee would not be refunded. I bought cancellation insurance, but Ctrip sent me an email to ask me to apply for it. I saw that the steps were super complicated. Ctrip is just here to be funny
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Response from Property: Dear Shiweidong, Thank you for your review. However, it seems that your review does not belong to our hotel. You indicated pictures of another hotel in your review. Kind regards, Franck Seguin, General Manager
Hendaidegua
Deluxe twin Room with Lake View
Stayed in Dec 2023
Family
11 review
5.0/5
Outstanding
Posted on Dec 20, 2023
The lady at the front desk of the hotel was very nice. She gave me free parking for a day. She also introduced various places in Lausanne in detail and recommended must-see attractions in France. The hotel facilities are very good. It is also very convenient to take the subway. Parking is also very convenient.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you very much for your kind comment on your last stay with us! My colleagues and I are very happy to receive this gift. We will be very happy to welcome you back again. Kind regards, Franck Fleury, General Manager
Jiamaoqizhengchangqing
Superior queen Room
Stayed in May 2023
Business travellers
9 review
5.0/5
Outstanding
Posted on May 28, 2023
MOVENPICK HOTEL is a chain hotel on the shores of Lake Geneva in Lausanne. The hotel rooms are well-equipped, with glass bottled water, capsule coffee machine, six capsule coffee, slippers, and chocolate 🍫. The breakfast is very rich, you can also drink morning tea and eat instant noodles. At the door is a sailboat base. The scenery is very beautiful. People who love sports can run in the morning, get on a bicycle, and run on a natural track. Very good sports environment.
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6/11
Response from Property: Dear Jiamaoqizhengchangqing, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager
Aoxiaohongchen
Superior queen Room
Stayed in Dec 2023
Business travellers
33 review
4.7/5
Amazing
Posted on Dec 10, 2023
Good value for money. Opposite Lake Geneva. Breakfast is relatively simple for Chinese people, but it's OK.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you very much for your kind comment on your last stay with us! My colleagues and I are very happy to receive this gift. We will be very happy to welcome you back again. Kind regards, Franck Fleury, General Manager
Guest User
Superior Twin Room
Stayed in Oct 2023
Other
16 review
5.0/5
Outstanding
Posted on Oct 30, 2023
The room facilities are very good, but there are children upstairs in the specific room the hotel arranged for us, which makes it noisy at night.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you very much for your review of our last stay! My colleagues and I are delighted to receive this gift. We will be very happy to welcome you back again. Kind regards, Franck Fleury, General Manager
Guest User
Superior Twin Room
Stayed in Aug 2023
Business travellers
32 review
5.0/5
Outstanding
Posted on Nov 15, 2023
The city of Lausanne is relatively small, in the old town, the hotel environment is okay, the location is relatively good, you can walk around and get there, the stay experience is good, but it has been open for a long time, and the overall style is relatively old.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you very much for your kind comment on your last stay with us! My colleagues and I are very happy to receive this gift. We will be very happy to welcome you back again. Kind regards, Franck Fleury, General Manager