Atour Hotels in Lijiang

The receptionist, Yu Le, was incredibly rude. He seemed like he really didn't want to serve you, but couldn't because he had to make a living. On my first day, he sat outside the hotel smoking and watched me arrive alone with my heavy luggage, showing absolutely no interest in helping. Check-in was also very perfunctory. Every time I called the front desk, he was incredibly aggressive, acting like I owed him $8 million. The other front desk ladies were all very nice. Furthermore, while the room wasn't cleaned thoroughly every day during my five-day stay, it couldn't be so sloppy, right? Every time I came back after leaving, I found the maid hadn't cleaned the bathroom.

After landing in Lijiang, I checked into Atour Hotel (Dashuiche) for a two-night stay. The front desk staff kindly upgraded me to a king room on a higher floor 🧡. Much appreciated! 👍 However, I encountered a couple of issues: - At night, when I was trying to sleep, the guest upstairs kept making a loud thumping/banging noise that went on endlessly! ‼️ - Even though the room's air conditioning was set to 'comfortable cooling', the noise from the AC vent was still quite loud, affecting my sleep quality. Also, while Alipay and WeChat Pay are popular these days, the hotel often hosts foreign guests or those without a local Chinese mobile number. I strongly recommend training the front desk staff on how to properly operate the card payment machine. Overall, despite these points, it was still a good stay.

Facilities: Brand new and well-equipped. Cleanliness: Generally good. While there are ”No Smoking” signs in the corridors, the presence of trash bins with ashtrays unfortunately encourages guests to smoke in the enclosed hallways. Environment: The hotel boasts an excellent location. It offers a comfortable and peaceful atmosphere, a quiet retreat despite being in a lively area, and is very convenient for getting around. Service: The staff are warm and welcoming, and their professionalism is satisfactory.

The front desk was friendly and helpful with our luggage! The room was well-equipped and relatively new. It was clean and tidy, with excellent soundproofing! The breakfast was hearty, including their signature light water and waffles! The hotel is in a great location, very close to Lijiang Old Town. There's also a free coffee bar at the front desk, and they even gave us flower cakes upon check-out. It was really nice and highly recommended! I'd definitely stay there again next time I'm in Lijiang!