Duplo Charme Boutique Hotel

Its a small hotel but offers everything you need. Staff was polite, everything was clean, breakfast is okay. Metro station is 5 min away, same as stop for famous tram n28. There is no parking, but staff suggested underground parking in 10 min walking distance

I do not recommend! I had the most unpleasant experience at this hotel. The room they provided us was so small that you couldn't even open your suitcase, and to go to the bathroom, you had to squeeze through the narrow passage between the bed and the wall. On the Booking app, the pictures of this room were different, and the room appeared much larger and more spacious. Communication with the hotel staff was extremely difficult, faulty, and in a very offensive tone. After several discussions that led nowhere, we gave up having any further arguments and decided to leave the hotel. In addition to the room charge, we also paid a city tax of 4€/day, money which we didn't get back. Booking did not intervene much and left the hotel staff to do as they pleased, which greatly disappointed me, considering that I am a genius client, have used the app for a long time, and received no support at all. Plus, this is my first experience of this kind. A very disappointing experience that ruined our vacation mood and resulted in extra money spent for services we didn’t benefit from at all.

Seems newly renovated. Amenities were very neat and clean. However, small compared to U.S. But, the cleanliness is a winner. We only slept the rooms so, it was enough. Only complaint is the pillows. And that’s a matter of preference. Also, the largest bed is a full (U.S.) size. Our 3 kids had 3 twins in their room which worked out fine. The staff was very accommodating and helpful. Marcia was knowledgeable and helpful with local suggestions. The bathroom finishes were new but could have used a bit more finishing on the caulk and grout.

Stayed 3 nights, hotel in grotty area, miles away from anywhere. A few half decent restaurants nearby nothing special. Marcia at reception couldn't check us in at stated check in time of 3pm made us wait 40mins, no apologies her attitude was just tough luck. Room and bed very small, couldn't get on to balcony because of broken door hinge. Filthy dirty carpet in room, dirty stained runner on bed had to remove both for fear of catching something. Key card wouldn't open door had to keep taking it to Marcia receptionist who reprogramed numerous times, we suggested it was the batteries in lock, as always she didn't give a dam, eventually lock stopped working altogether and another more helpful receptionist replaced batteries. Safe didn't work, fridge didn't work at all. Breakfast was average mostly cold and tasteless, bread and fresh fruit was good. Filthy carpet in hallways, stairs and reception area. I communicated this to management though *********** messages and had no response or satisfaction. Cleaner didn't replenish tea and coffee etc.

We stayed here for 4 days including NYE. On our second last day, we realised that we had bites all over exposed parts of the body, consistent with bed bug bites. We informed the receptionist after talking to a pharmacist who confirmed our suspicion. The receptionist said he'd talk to management. Two emails and one phone call later, the hotel still hasn't got in touch with us to follow up. The bites, which are incredibly itchy, got worse over time, which is why we only really noticed what had happened on the last day of our stay. In addition, there was mould on the curtains. Given the hotel's lax approach to following up on our complaint, I wouldn't be surprised if they didn't do anything about the bed bugs, which can travel in people's luggage, and are able to survive for long periods of time.