Hills Hotel Lisboa

Have balcony which is good for more ventilation. Room is spacious.

The best hotel in Lisbon

 booked this hotel and break to Lisbon for my fiance's 40th birthday. Unfortunately this hotel leaves a lot to be desired.  Short answer is that this hotel pretty poor with some decent aspects but ultimately I would advise you to look elsewhere.  Long answer: I was toying between 1 and 2 star but the decent aspects tipped me into giving 2 star in the end. But generally I would advise you avoid this place and it is not a 4 star establishment. Firstly some strong advice if you are going to book - a room upgrade to thematic or above is a must. We were in a thematic room, but visited a standard room when our hot water broke and we had to have a shower elsewhere. On the hot water subject, the receptionist was totally uninterested and took ages to find a solution so we could have a shower. Initially she was very gormless about it stating she 'didn't know what to do', taking ages to find a solution. No apology given either. The standard rooms are small and definitely not 4 star. The positives (which do also unfortunately have some negatives embedded): The hotel is in a decent location with travel links into the city centre. The menu of the day is the highlight of the hotel - €12.50 per person for 3 courses Mon - Fri and delicious restaurant quality food. Cannot argue. Drinks in the hotel bar and restaurant are excellent value for money. Wine very good quality. Roof top bar is lovely but not always staffed at the stated time of opening which is annoying. We were slightly scalded for arriving 15 min after the supposed opening time, and sitting waiting for service. Apparently it was 'unusual' for people to do this?! And no apology for the bar being opened late. Breakfast is sufficient but service very poor e.g you feel like you're a nuisance asking for things and food was not being replenished etc. Beds are very comfortable and the coffee machine in room is a great addition. Toiletries are nice and plentiful. Cleanliness acceptable throughout. However, this is where the positives end. The biggest concern we had was the customer service in the hotel. All staff members are uninterested and unfriendly and in some cases downright rude. Staff are obviously very unhappy in their jobs and hardly even saying hello to you. Service is sluggish and disinterested. Staff are poorly skilled and have no idea how to treat customers. They seem avoidant of customers, slow and unhappy. No smilies. You feel like a nuisance. There is a male staff member with piercings who is particularly gormless. For example, we arrived one morning at breakfast and there were no tables laid and seven tables used. I went to find him in the kitchen and said 'excuse me' and he did some kind of head gesture as if to say 'what'. I asked about the tables being ready and he just nodded. Another staff member stated she was 'stressed and lonely' when I challenged her about slow service and ignoring me. I found this very unprofessional and it made me think something is very wrong here and th