Adrian Steven
January 27, 2025
Stayed as a single for a trip to Covert Garden . Very small 'superior' single room although this did have a large bed . Facilities were clean ; but a shame there was no bedside light , so either bright overhead lights or darkness. A lot of gurgling noises from the pipes all night . Coffee machine did not work properly. Bed was comfortable . Breakfast was fairly good and the staff were helpful .
This would be a better review were it not for my experience in the shower in the morning . From a comfortable temperature, the water suddenly turned scalding hot and I had to leap out of the shower. My skin was visibly reddened ( and I have pigmented skin) . Very worrying to think what could have happened with an older person or a child. There must be a failure of thermostatic control if the cold water supply is being used elsewhere. I notified the front desk about this and I hope that the situation is corrected asap for the future safety of other guests.