Guest User
January 27, 2025
The location of the hotel is indeed convenient, only three minutes walk from the subway. But the hotel front desk is arrogant and rude, and they want to cheat Chinese people's money. We paid the fee on the website, and she asked us to pay again. We paid the early check-in fee with a British bank card, but in the afternoon she told me that the payment was not successful, and asked me to look at his computer records. Nonsense, British cards are pending after the money is deducted, and then the money will be credited to the account after a period of time. When we said we wanted to go up to see our bank card records, they immediately changed their words. We brought our children, but they refused to find us a bigger sofa, which was arrogant and unreasonable. It was a very, very bad stay experience. We originally booked two nights, but canceled the next night. There is another store of the same company ten minutes away from this hotel, and the service attitude is much better than his.
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