I had a mixed experience staying at Park Grand London. The biggest issue started before the stay, when my booking was made under the wrong name. Getting this corrected was tremendously difficult. My requests were rejected, and the customer care line was mostly busy. To their credit, the Trip.com team were proactive and kept following up, but despite their efforts, the name change was still unsuccessful.
Thankfully, I was able to contact the hotel reception directly. They were reassuring and confirmed that it would be fine and could be sorted during check-in, which thankfully made things much easier.
The hotel itself has some positives. The rooms were cozy and the location is excellent, with Paddington Station just around two minutes away. Hyde Park is also close by, which is a nice bonus. The location makes it very convenient for getting around London and exploring the area.
The breakfast was disappointing, though. The menu felt quite limited, although the staff were very quick to replenish the food, and the bread was particularly good.
Unfortunately, the overall experience didn't quite feel like what I would expect from a 4-star hotel. The room sizes were fairly small, and in my opinion, a Premier Inn would offer better-sized rooms for the price. The windows also couldn't be opened, so the rooms relied on air conditioning for ventilation.
Overall, the location is a major advantage, and the reception staff were helpful when I contacted them. However, the difficulties with the booking, limited breakfast selection, small rooms, and overall facilities meant that the hotel didn't quite live up to my expectations of a 4-star property.
