ABC Hyde Park Hotel

This is the first time in my life that I have stayed in such a bad hotel. I really feel lucky to be able to survive. I complained on the first night. The suitcases could not be opened. The facilities and equipment were poor. The environment was bad. The key was that the room was too small to walk in, and there was no room hotline. The front desk and the room are in two buildings. You have to ring the doorbell every time you enter the building. You can see the specific environment in the picture. Real and unedited. The most disgusting thing is that I booked three times separately, a single bed, a double bed and a single bed, for a total of four nights. When I checked in, I communicated with them not to change the room for me. I need to stay in the same room. As a result, I returned to the hotel at more than ten o'clock the next night, and all my things and luggage told to me had been moved to another room by them without any notice. I started to communicate with the front desk. The manager was on the remote phone, but he didn't apologize and was very arrogant. He said that I would be in a single room tomorrow (the third and fourth days) and would move me out directly without notifying me at all. I called the Ctrip hotline from 11 o'clock local time to 4 o'clock in the morning, requesting to close this hotel for three nights. The xc hotline told me that they had to wait for the domestic office to go to work, and then told me that they had to wait for the UK office to go to work. Finally, everyone went to work and told me that one night had passed and they could only compensate for 2 nights, and they had to deduct the hundreds of dollars I had compensated before. I just want to ask, doesn't xc worry about the customer calling the police at 11 o'clock at night? I have been complaining but it has not been handled. I dare not sleep in the room alone late at night, fearing that someone will come in. It seems that breaking in here is "normal"! We are still platinum customers. Is this how Ctrip supervises... What should I do if something really happens! I suggest that everyone should never stay here. Ctrip has many pitfalls, so be careful.