Guest User
January 31, 2023
I had to leave the hotel because the room didn't have proper hot water, it felt moldy and my breathing felt impaired despite opening the windows which brought mosquitoes because the windows weren't fully screened. I couldn't sleep because the bed was uncomfortable as well. Hotel management leaves at 9:30pm leaving guests to wonder what is considered an emergency as they state on the front door. I had a very unpleasant experience and management was not accommodating - if anything, they made me feel worse than I already had. I paid more than $500 for two nights, only stayed in the property for a bit over 12 hours and wanted to make sure that others are aware of my experience to consider carefully before making the decision to do business with this hotel. The reception I received from management was one of arrogance and lack of hospitable behavior, which is not something one desires while on holiday.